The Pharmacy located here is terrible. They don't refill RXs for day's even though they are set to be refilled. Like a Diabetic or someone who has Hypertension can wait. Then when you call they act like it's the first request, so basically you don't know what your doing. Or don't keep an eye on daily meds Go to the CVS on Magnolia, or in Target on Hamner Ave., if it's further, it's worth the drive. Believe me, you don't want these people handling your life dependent medications..... read more

The WORST and slowest cvs pharmacy! Do not go there. Went once and it took 15 mins to drop off my Prescription tried again today for the last time. It took so long my husband was waiting in the car and he came in the store to get me because it was taking to long! I didn't even drop them off and I was the only one in line! Don't Waste your time! read more

I switched to CVS from Walmart across the street because my anxiety levels from the screaming kids and noise was getting to be too much. The store is clean, well stocked and peaceful. I like their extra bucks rewards program and the staff are always friendly and helpful. I give it five stars because of Consuelo in the pharmacy department she is always kind to me and helps when there are any issues with my prescriptions. read more

This absolutely the worst pharmacy in the city, patronize at your own risk. Getting a prescription filled here is always an adventure - usually multiple days and pharmacy trips before your prescription might possibly get filled. This place flat out sucks, the combination of rude and incompetent staff, along with inattentive/incompetent management conspire to deliver the worst customer experience you can imagine. Avoid this place at all costs. read more

Walked 35 min before closing and they can not fill the prescription. Lazy, insensitive people works here. Never come back here again.

This is still a fairly new CVS. Just stopped by to buy a few personal hygiene products. Hoping to find Raw Sugar brand body wash but no luck so I didn't purchase a thing. I'll just have to drive back & stop by Walgreens. The employee here recommended I also give Walgreens a try. I already know they have the product I want, but wanted to make this a one time drive. I had to endure traffic on the way to Ontario & California just stopped by after dropping off a fedex package. Looks like I'll have to drive back thru more traffic to get to Walgreens. It's much closer to my home & at least it's 24/7 any time I need thanks. read more

Love this CVS. GREAT customer service! They always help me find stuff. The Pharmacists are great too. When I have a question or concern about a medication they always find the information for me. Very helpful. read more

My prescription was called ready 20 min ago, there are 4 people working h the pharmacy right now. They are completely ignoring the line that's forming. I will be using another pharmacy from now on read more

This has to be one of the slowest pharmacies in the entire state. Went to the drive in Window to pick up a prescription that had been called in and which I had already been told was ready. Yea. Only one car ahead of me. 16 minutes later it finally pulled away and I moved up to the window. 5 minutes later I finally got to give her my id and ask for the package. It took another 22 minutes before I was able to go. Yes, I timed it, because I had nothing else I could do but wait. read more

This is the slowest service ever I've been in line for 10 minutes and no one has moved. This is maddening

They have a Jaime at the window with a customer service tag. She is very lost and confuse, she is very disrespectful when she ask you to repeat the DOB. She also acts like she is a physician!!! People stay on this line an hour at the time to pick up their refill-that's the last thing we need when we get to the Window..attitude!!! read more

You need to update your store hours on Yelp. Yelp says you close at 11 pm on Sunday but, your closed at 10pm. Thanks

Rude pharmacist. Always short staffed, always short with their words. On hold on the phone forever. Cut me off in the middle of my sentence. I'm taking my prescriptions somewhere else , bye Felicia. You suck CVS Orchard Center! read more

Waste of my time. I only had good service once here and I found out it was the trainer that helped me. Everything is delayed. Every single time. Now I have to go to a diff cvs to pick it up after waiting two hours to ask myself what's going on to find out the one wasn't filled yet and one wasn't at that location. Switching to Walgreens. Last time I waste my time and energy on this joke of a pharmacy. Cvs you should be embarrassed. Your own leader of the pharmacy said you won't give them hours to staff it to take care of customers. Lost business. I would be interested to see how this location is performing in sales read more

Went in because I needed cash back to tip the nail lady at the business across and my card did not work. My purchase was of $4 plus $10 back. We tried it twice. Nothing. Called my bank and they said they did not get a notification of my card being declined. Moved to another register. Still the transaction was declined. My bank was on the phone with me and they still didn't get anything. I left, went to the nail shop. Card worked. Went to the Hawaiian restaurant in the same shopping center, card worked. There was more than enough money to cover my purchase but something was up with their system I think. The two ladies that rang me up were very nice and understanding but I wasted 20 minutes of my time, and I couldn't get to purchase the danish cookies I really wanted to eat. read more

Never answer phone calls. When I did speak to someone the next day the pharmacists was very rude saying she can't refill my prescription. I've been going here for years because it's the closest to my home and they always give me a problem so upset with the people working here they definitely need new staff all together! read more

This is a pretty average CVS pharmacy. Their Christmas stuff was pretty cheap.

Wow, very seldom do I meet an employee that makes me want to call the corporate office to say Congrats! You have a great personality on the front lines making customers happy here with Calliope ( I hope I spelled that right) sweet, friendly and simply wonderful! I already enjoyed shopping at CVS, but now this might be my favorite store! You know I also shop here because you don't sell cigarettes that's what my mom died I have, so you have me as a customer for life!!! read more

Friendly cashier at an easily accessible location. This location made it easy to quickly grab some essential things. The store itself was clean and the customer service was pretty good. The standard of service was shown by the cashier and I appreciated her willingness to be so kind to everyone in line. read more

Pharmacy customer service is very friendly. I got my first Covid vaccine shot here and went very smooth. Highly recommend this pharmacy. I was in and out in 15 minutes. read more

Worst CVS ever. The doctor sent a prescription over, we called and they said they need 45 minutes. We go 2.5 hours later to pick it up and they said it's not ready and to come back in 20 minutes. We came back an hour later and it still Hans t been filled. Not the first time this happened. We live 1 minute from it but drive to Norco when it's urgent. Unreliable. read more

This is the slowest CVS ever, I waited 15 mins in drive through and only one car moved forward so I decided to go inside and right when I stood in line inside, they started answering the drive through customers. I'm still here waiting in line and I've already waited 25 mins in drive through and inside. This is unbelievable from this location. I used to love this cvs but the new employees ruined it. read more

Pharmacy tech were so helpful they did such a great job helping me with great a attitude so professional

Came in here the other day sometime in the evening. I was in significant pain and not really feeling up to customer service false positivity. Upon entering the store I was greeted by a girl with the most gorgeous eyes I have ever seen by the name of Jaymee. She asked how I was I replied "dying slowly". Her response had me laughing uncontrollably. She was pleasant and helpful, not mention beautiful. She turned my day from craptastic to enjoyable with a single response to a pessimistic person. People like Jaymee are rare. Thank you Jaymee you made my day. read more

This pharmacy is run by the shell of former people, mindless automatons. They make on phone call for a perscription or one fax and if the doctor misses it, Fuck You, you have to call. Wait for meds is insane, New customer, ignored me made me come back three times and still didn't have what I wanted. Told me I need a RX card from CVS, has to look up my info, made it look like I was asked her to build a computer instead of her job. CVS obviously treats these people like shit, Go in watch them work, its sad. Phone rings and I watched 5 people ignore it then finally one rolls thier eyes and answer in the most bland uninterested voice. It really is a shit show, Terrible systems, terrible follow-up and terrible customer services. Back to Vons I go. read more

After waiting for 20 min. Patiently because the tech said due to the long line the pharmacist "Michele" is not free to ck if the medication is available. I mentioned I can go shop and she offered to page me. After another 20 minutes of watching the line slowly end the pharmacist asked me what I was waiting for.. I told her I was waiting to here from you regarding my son's prescriptions.. waited another 5 minutes thinking she's already checking her computer or shelf.. Well I was shocked when in actuality she left and was finished for the day without taking care of me. She pawned it on the next pharmacist, who by the way was still on a break. I asked another tech how much longer.. till the other pharmacist is finished with her break, " oh another 15 minutes and we can't rush her". SMH what kind of medical or health service is this place!!! Terrible!!!! If I could give zero stars I would!!!The rest of the staff did the best they could to cover her poor service, they I have no complaint on.. read more

Worst customer service experience. Within 4 weeks I've had to fill three different medications. Literally EVERY TIME the only way the medication got processed was of I called to check. Whether it was the guy, or the two different women. The response was same: rude, impatient and cold. And each time I was told, it'll be ready in 15 minutes. Unbelievable, I have to call in order for them to process this? Never sending my prescriptions here. read more

This is the worse experience I've ever had at pharmacy. Completely incompetent. Did not listen to me and attempted to charge me first $180 and then $81 for a $10 prescription. I being familiar with pharmacy I told them their exact error. I was disregarded. read more

The service here is the worse. Go anywhere but here, make you forfeit medication, 5min turns into 45 min? Talked to 5 employees all gave me different days I could pick up medication. read more

WORST Pharmacy ever. Prescriptions never ready. Going to Walgreens....will never use this pharmacy again.

The older women is the sweetest, she has great customer service and is super fast! The store itself can be a bit messy though.

I've been going to CVS for years. A doctor write a new prescription for generic lexapro. They charged me $119.00 per bottle. I paid it because at the time I thought that was the going rate. Wal-mart and Vons pharmacy charges 18.00 per bottle. I never been so mad at the ridiculous mark-up on medication. I will no longer go there. read more

Horrible customer experience. Absolutely the rudest staff ever in the pharmacy. No eye contact , rude condescending tones. As if we were imposing on them for being in a prescription. I have a great solution... we will never return here because of the staff that was here today at 10:30. read more

Horrible service at the pharmacy. Unprofessional staff. I got an automated call that my prescription was ready. My prescription wasn't ready. Person behind the counter checked the computer said it would take 15 minutes. After about 20 minutes she calls me to the counter and tells me they were working on my prescription. She comes back after a few minutes to tell me they don't have my medicine which I needed. Tells me to come back the next day or to go to a 24 hr CVS. Doesn't know of the nearest 24 hr CVS and tells me to google it. I tell her this is very bad customer service because it was the second time it happened. She tells me to call the 1-800 number and proceeds to call the next person in line. I call a 24 hr CVS they have my medicine and the very nice lady tells me she has to call my CVS to have my prescription transferred, of course the person at my CVS failed to tell me that and by the time they called the pharmacy was closed (Sunday 6pm) read more

The pharmacy here is a joke!!!! I will never use them again. Save yourself some aggravation and use a different pharmacy. When you call in and told your prescription is ready that's usually code for you'll have to wait another 12 hours and maaaaaaaybe they'll have ready. read more

Transferring prescriptions here thinking I'd receive good customer service. HA! Been 4 days now and still no response on my refill!! Transferring out ASAP!! read more

I've been putting up with issues at this pharmacy for way too long, and today was no exception. After telling them about a mistake with my prescription, I waited around for them to STILL fill the wrong one. Some of the rudest and most incompetent employees who act annoyed and inconvenienced every single time. I won't be going back. read more

Absolutely worst place. The only reason we went there a couple of times is because it's closer. The store manager is rude as always. Camera doesn't work when you want passport pictures. Passport office rejected the photos they took. Covid vaccine appointments doesn't matter as no one attends you for hours. The store manager looked at us 10 times in 30 minutes and saw we are waiting but did nothing. Eventually, we walked out. ABSOLUTELY TERRIBLE experience a couple of times we went there. Not to mention 2 other customers shouted at pharmacy people because of some issues in just 30 minutes we were there. BTW store managers name that we dealt with is Kim. Suggestion - don't make an appointment for vaccinations. You will be done sooner if you DON'T make an appointment. STRONGLY SUGGEST to go to another store if you believe in sympathy and politeness. You day will be ruined going here. Also, they strongly suggest people to wear mask (written all over the store) for "safety" of theirselves and customers but Kim (store manager) doesn't wear mask and when she does it's under the nose for formality. read more

Worst pharmacy ever. Says they are supposed to close at 10pm and they closed at 9pm today but there's two ladies just sitting in the back sundown. I have pneumonia and need to start my medication and now have to wait til the morning because these ladies are incompetent. From now on I will never use CVS pharmacy again. Such horrible service when they see me standing trying to pick up medication. read more

I really like the store. The people are super helpful, but sometimes the lines are long. They don't always have everything in stock, but it's a very convenient store! read more