Can get busy at times. Go midday to avoid after work lines. Lots of snack and such on sale or discounts.

I was greet upon entering. The salesclerk was singing and seemed very excited. The store is clean and smells like vanilla. Everything was neatly stacked and the shelves were stocked. Looks like they quite a few deals going on too. Oh my the pharmacy is empty. Yessss let's get in and out. I love my CVS back home but, you can never just run in and out with them. They are "always" packed and busy... The pharmacy tech greeted me and with the biggest smile. Someone's in a very great mood. I love these type of workers. Pleasant and just in great spirits. She took my prescription and put all my stuff in the computer. The prices wasn't too bad also. $10 for my Percocet's just know I will only take them if I can't deal with them pain. . Y'all know I'm very pain tolerant and I hate taking any type or narcotics. So she said it should take about 10-15 mins. Ok I'm cool with that. Now all we need is some cushion on these chairs. Talked to the Pharma about the prescription and she was very informative and nice. I would recommend them to anyone family and friends. Now let's see what type of deals they have going on... read more

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The five star is for Glen in the pharmacy. Who is holding it down with a huge line all by himself! He doesn't get upset or frustrated even though the people keep coming and he's the only one but just keeps calm cool and professional! Give that man a raise! read more

I told the health professional giving flu shots there was no soap or paper towels in restroom. she said I should tell customer service. I ask her is it is the restroom she uses and she said yes. Disgusting! Then it turns out she was the pharmacist! read more

I made an appointment to get my Flu, and RSV. It was easy for Old Lady to make the appointment. The staff was very helpful and efficient in getting everything my paperwork and shots done. Thank You read more

On Friday, I was released from the hospital after having a reverse total shoulder replacement surgery. I was prescribed medication's by the hospital and they called it into CVS on North Circle here in Colorado Springs. When we got to the pharmacy at 7:10 PM, there was a sign said it was closed and they would not be open until Monday morning at 10 o'clock. I called the CVS on North Academy and asked them to transfer my prescription prescriptions and I explained why. They refuse to do it. They said the only thing they could give me is the anti-nausea medicine yet I had anti-inflammatories all kinds of other medications and pain medication and I have been doing with it all weekend because of CVS. It appears CVS wants to go out of business because their help is really bad and not only that about a month ago. I called their headquarters because all of a sudden they claim that they don't take my insurance. Headquarters said that was incorrect and that they do take my insurance. With a pharmacy like this, I would never get any prescriptions filled there and I am going to change my pharmacy. I recommend you don't buy there either because they might make a mistake or the pharmacist might just go ahead and keep your medication or they will give you the wrong medication. I'm going to call headquarters tomorrow and ask them to straighten up the mess down here in Colorado Springs because of these people are so incompetent. They don't even care if you're suffering and I've been suffering all weekend with this pain. read more

Pharmacy "not taking new patients if you have not filled since November of last year ". They aren't even nice when they shut you down.

A good place to get supplies when in Colorado Springs, Colorado CVS was formerly known as Consumer Value Store (hence the current name) from 1963 to 1969. It was founded in Lowell, Massachusetts, and is currently headquartered in Woonsocket, Rhode Island. It is listed as one of the largest pharmacy chains in the United States boasting over 9600 stores. This particular store was located on the corner of N Carefree and N Academy boulevard. It has most of the parking spots on the north and west sides of the store with additional parking lots for the buildings nearby. The store was well lighted inside the store. It was clean and well-stocked. I needed to pick up some toiletries for a trip I was on. They had plenty of options. Their prices were a little more than a Walmart but reasonable and available. Their sections and shelves were well-marked and easy to find items quickly. Checkout was Automated and involved scanning your items and paying by your choice of currency. There was staff available but I did not interact with them during this visit. Overall, I had a pleasant stop and consider this a good store to stop at if you need to get supplies in the area. read more

Currently waiting for 45 minutes for a prescription that CVS received over 48 hours ago and was not filled. I have experienced multiple issues with this pharmacy for a long time, including refilling medications without requests for medications not on auto refill. Not recommended read more

I had to have my Daughter pick up my prescription for me. The pharmacy Tec Jeff was rude to her she was trying to explain to give my insurance information which I sent her with since this pharmacy did not have it. He told her either she pay or don't pick it up which it was 100% covered. When she got home she told me what happened so I called. The phone tree was horrible and I had to leave a message. Which I did the Pharmacist Roxy then called me back stating that she didn't know who I was or why I called which I left in the message. She was also rude to me on the phone and hung up on me when I asked a question just to clarify what she said.She did fix the problem but the rudeness from the entire staff including Jeff again to me when we returned to the store for them to refund the charge was terrible especially since it was their mistake. I will not use this pharmacy again. Don't recommend. read more

I'm so done with this pharmacy. I can't get them to do anything that seems to be a basic requirement of their jobs. My doctor called in four prescriptions last Monday. It's taken a week and dozens of phone calls and I still haven't managed to get them all filled. I spoke with my doctors office again today, and they took care of the prior authorizations that CVS did nothing with for the first 3 days they had them. Never mind two of these medications are specifically dealing with my mental health, so yanno! TAKE YOUR DAMN TIME. Then I call them today to tell them that this prescription should be good to go, I just got off the phone with the doctor. That the doctor told me that CVS needed to fill out some drug usage report or something like that. It's a whole damn shock to hear him tell me he doesn't know what I'm talking about. So that leaves me needing to make more phone calls. I asked him if I could call the doctors office with him on the line. He says he doesn't have time for that, they're so very busy! But he has time to argue with me about the situation and they seem to waste a lot of time by not knowing how to do their job. If they're out of stock on a prescription you take, they'll find out THE DAY you're supposed to get your fill, then tell you it's going to be days before they can get it in. HOW TF DO YOU DO YOUR ORDERS?? I worked in retail and I've never seen anything this chaotic and inept. I don't blame most of the pharmacists, for the most part, but whoever is managing this pharmacy is failing. It takes 20 minutes for them to answer the phone at times. Nothing can be communicated quickly or effectively. I'm switching to King Soopers, because I can't do this every month. And it's literally EVERY MONTH. read more

If I could give 0 stars, I would. Rudest staff I have ever encountered. Canceled my rx and won't be back.

I have had 2 bad experiences at this location 3475 n academy Blvd in Colorado Springs. the most recent was 2/2/23. After having oral surgery and bone grafting my doctor wrote a script for hydro codone 6 pills. So I dropped the prescription off with a numb mouth. I was told it would be several hours. When I asked if there was anyway to speed it up at all, as my novocaine was starting to wear off I was told they were incredibly busy and I could not get anything any faster. After I commented that no one was in the store at the counter or waiting area the window was closed and within 30 seconds, the pharmacist opened the window and rudely stated that it was now 4 hours and I would not be getting it sooner. So I went home and sat in pain for 2 hours waiting for her 5 pm timeline. Script was dropped off at 1 pm. At 4:45 my wife returned and when she asked she was told by the same pharmacist, rudely that she has told me 5 and it wasn't happening a minute before that. Wow! Ok so my wife waits, and watches the pharmacist doing everything but filling prescriptions. She counted 5 phone calls answered Service provided at the drive thru. It's now been over 4.5 hours (to get 6 pills) with zero sympathy from this rude pharmacist. Roxana Joseph. This delay was Purely spite! for the complaint I raised earlier about the Novocain wearing off and being in pain and having to wait hours. I was a loyal cvs customer as my insurance discounts my costs for using CVS. I will be paying more for my scripts at Walgreens in the future. I am extremely disappointed in the non sympathetic actions and the spiteful retaliation by purposely delaying an urgently needed prescription by this Pharmacist Roxana Joseph. I understand a busy situation with an obvious lack of employees but that cannot excuse this behavior. Do better CVS. I urge CVS corporate to review all of the video footage from today at that location in the pharmacy. It it certainly not the way to operate any business Sadly disappointing experience that will not be repeated by my family. I will complain to the insurance company as well for the lack of respect they show to their customers as well. read more

This CVS pharmacy on 3475 North Academy Blvd. should be shut down. It provides poor service and does not honor online scheduling of vaccines. The pharmacy personnel do not have the proper training and the Pharmacy manager is beyond rude. Their computer systems are very poorly maintained and often give misininformation. After two years of being a consistent Customer, I will no longer use this pharmacy for my medication needs. read more

Phil is so helpful! I needed help with the false eyelashes and he helped me pick out a pair that worked wonderfully for me. He then took me around the store, showing me every item I needed. (I get overwhelmed when I shop.) read more

First of all, I'm extremely nice and gracious, so if I get upset in a store due to all the BS, It takes a lot. They mislabeled their sales and wouldn't honor the sale price it was marked. Then they wouldn't honor a buy one get one 50% sale. The manager asked me if I would like to pay full price for all the items marked on sale. That's a dumb question. I'm not ever coming back here, avoid CVS!!! Go to Walgreens. read more

The manager of this store is a beligerent individual. Long story short I attempted to return a $35 cvs humidifier that I bought 3 weeks prior at another store. I could not return because I had not purchased at her store & she said she could not put her family at risk by doing this. She said it wasn't her charge off. I asked her what I was to do, her reply was nothing, then told me to leave the store. Now this is a chain store but don't understand why I can't return it. Just plain horrible customer service. Stay away, read more

Talk about accommodating! The one young lady I had the pale azure of working with, Hannah!, was a rock star! Thank you to this location so much for being the amazing people you are! As a member of this nations military I am proud to serve individuals such as yourselves! read more

Covid tests here are a joke. Went and did the PCR test due to traveling out of country. Didnt even get the result back within 3 days. Horrible customer service and horrible testing return times. read more

These guys are horrible. Dropped off a prescription and was told 30-45 minutes and it would be ready. I came back to the store 2 hours later and it still wasn't ready. Dealing with health issues is tough, but when the pharmacy you deal with couldn't care less, you are put into a terrible position. You would think that these folks would care more for their customers. I will take my business somewhere that cares!! These idiots DO NOT GIVE A CRAP!!!! read more

Not a reliable pharmacy. Staff didn't show up on time to open pharmacy at 8 am. Sadly when I pulled up in the drive thru there was a hand written note taped to the window apologizing for closing early. So staff doesn't show up on time and quits early. No one had the courtesy to answer the phone (over 10 minutes on hold) when I called to inquire when they would actually open. When I entered the store an employee kindly told me the pharmacist had not made it into work yet. My biggest concern is that he explained that there was "another accident on 25". So again the only take away is that the unwillingness to show up on time is routine for this staff. Very sad. I hope there is a leader somewhere and they start paying attention. read more

This used to be the best Pharmacy around. Now they are the worst can't get my scripts that I need but they can manage to refill my PRN medication days before they are due. Avoid this location at all costs read more

I've been threatened and yelled at by employees, haven't been able to reach a manager the last 3 times I've asked and there's no way to request certain prescriptions to be filled when they're available to pick up other than calling and talking to a person, unable to do thru the website or automated system. read more

My experience here happened a few weeks back, but it was so bad that I just can't get it out of my head. The pharmacist I spoke with at this location was rude from the moment I pulled in through the drive through window and said hello. That morning when the pharmacy opened, a prescription was called in. I drove up there 9 hours later to go get the prescription. Since it had been so long since the prescription was called in I didn't think I would have to call ahead of time to make sure it was filled. The prescription wasn't ready. The person that the prescription was for really needed to take the medication soon so that they weren't late for the dose. I won't go into detail, but it's very dangerous to even be late for a dose once. She said that the prescription had already been printed and had been ready to be filled for a while, they just had to physically fill the prescription. When I filled her in on the importance of the medication and asked if she could fill it soon she responded in a very acidic way and said that since there were only 2 pharmacists working there at that moment they couldn't have gotten to the prescription before I got there, nor could they get to it at that time and she told me that we would have to wait an additional 2 hours. She was incredibly rude and was looking at me like I was ridiculous and naive for even asking. She made us incredibly uncomfortable. I've got to say, I understand that things get busy. I've worked retail, so I really do get it, but to belittle me and make me feel like a hinderance, as though I'm in the wrong for trying to get medication before a dose (after calling it in 9 hours before) is just wrong. I will absolutely never come to this location again simply because of this individual employee. I've never had a problem with CVS before this. In fact, all of my experiences with the company have been very positive and professional, but this was completely uncalled for. I felt uneasy throughout the entire conversation. From the moment I pulled into the drive through, she came to the window and treated me like I was bothering her. I don't even know how to put it into words, it was just so bad. She was very rude and made it clear that she just couldn't care less that someone may be in real danger. read more