Super large store! Probably the biggest CVS i've been too. A lot of options and brands I haven't seen before at other stores. On the outside looks new. Has plenty of parking. I didn't really see many extra clearance sales other than the current weeks flyer, but walked out with things I needed at self check out station. read more

Go to Wilmington it's only 8 mins further away. This one has the WORST staff I've ever been in. There's a couple nice people in the pharmacy, but even the way that that is run is a disgrace. read more

The store was supposed to be open at 9 o'clock this morning for the pharmacy. I arrived at 9:15 and the pharmacy was not open.

I have been going to cvs in Burlington tonight I was made fun of by one of the tech because I had git to cvs to get my suboxine. My medication was supposed to be ready by 9 am I walked there at 8 pm it was not ready any body that knwk knowledge know I need the medication and I haven't had it I was out.He need yo he fired the Asian tech that was there tonight so not go to the pharmacy I was made fun of because I am only a addict to them but I Clean today and proud to say we do recover. I am very disappointed with this service I have got tonight . read more

CVS Pharmacy - a view of a pharmacy checkout counter - Drugstores Near Me - Burlington, Massachusetts

Consistently misplace prescriptions so I need to ask doctors to re-send prescriptions. One of the times, this was because they kept swapping brand name for generic despite specific instructions from the dr that we needed the brand name - it took days to figure it what was happening because they would only say they didn't have the (brand name) prescription. Poor customer service - not knowledgeable, very unhelpful and poorly run. Have switched to another pharmacy and have been much happier with the quality of their service. read more

Always been rude. I've gone to this CVS for years just because it's close by. They've always always always been rude and ignorant. But today i needed to actually make a yelp review. I called in to see if they offered covid tests and the guy yelled at me "BOOK IT ONLINE. WE. DO. NOT. DO. IT. FOR. YOU." I replied with "okay! I will be booking it online, i was just calling to make sure you guys offered them." and he was grunting and angry after i said that and i said "I was only phoning in to ask the question, tha-" and he HUNG UP ON ME. He was very rude and is definitely influenced by his co workers. They are all crabby and mean. Do not go here unless you want to feel degraded. Bad place. read more

I have never had such a bad experience at a CVS before, this is the second time I use their photo station and each time I order ahead, I get an email that the photo is ready, and I go there and they don't have my photo. So the worker, I think his name is Hassan, tells me to use the booth and that it will be done immediately, the booth takes almost 20 minutes to load each picture, but I finally do it. I then wait 30 minutes for anyone to help me, and finally Hassan brings his friend to help, and he tells me it can't be printed today, imagine my dismay and aggravation. I just lost two hours of my life I will never get back. Thanks Hassan and friend. read more

Gets three texts over the last three days saying I have two ready. Here I am picking it up and they can't find the ONE I need. They changed the way their pick up bins are for prescriptions yet something that's been ready for 6 days they can't find. This has always been the SLOWEST pharmacy no matter day or night. I'm now waiting an additional 15 mins for them to redo something that should've already been ready Update August 7... still a shit show, 3 cars deep at drive through and haven't moved in 5 mins. This pharmacy is a joke read more

Multiple frustrations using the pharmacy at this store. Always mistakes and complications communicating with physicians. Chronically understaffed with registered pharmacists. read more

Pharmacy: as long as you go to Scott, everything will be perfect. I only know him from being a customer. Every cvs there seems to be only 1 person that is extremely good and dosent mess things up. Tech Scott for 242 Cambridge St and pharmacist Susan for the other CVS in Burlington. There is one other woman at 242 Cambrige St that is kind and helpful....wish I New her name. She is in her 50's, short hair, short in height. New lady on drive thru.....keep driving if u see her. Omg, it was too cold for her to open the window more than 3" so I had to get out of my vehicle to get scripts and pay. I asked her for something and she completely ignored me. I asked again and without saying 1 word she got it and handed it to me. Fab customer service. Stick w/Scott or Mrs nice short lady. read more

So I dropped off two scripts at CVS and was told I would be back in an hour. Picked them up and went on my day. Got home hours later to find I was given two of the same script. I was not happy but thought if I called maybe the script could be delivered to me. I held on the phone for 20 minutes and realized noone was going to answer. I drove there and even when I got there I was still on hold. All I got was we are busy, not my problem. Sorry for your inconvenience. Terrible customer service. Will never return to that CVS again and will contact the manager next week. If it was an emergency I would have been out of luck. R u kidding me. I will spread the word how unprofessional the whole group is at the CVS on 3A. read more

I'm changing pharmacies.... Celia or Amelia should NOT be dealing with the public they need an attitude adjustment.... the worst experience in ALL my many years !!! If you want to turn off the public these are your gals ..... luckily I called back ....once again to deal with the same issue and got to speak with Scott, what a doll, so helpful and He solved the issue ... Thank you Scott read more

Pharmacy Review - Don't post your hours as open at 8:00AM if you are incapable of having the pharmacy up and running by 8:00AM. Don't ask someone to be the opener that day if they have a hard time getting to work on time. read more

I have no idea why the pharmacy asks, "When would you like to pick this up?" because they just end up filling it whenever they damn well please. Seriously, if you're unable to fulfill my order within an hour, at least have the decency to tell me so I can plan my day better. I've even tried padding my pick-up time by a few hours to allot them some more time and all that does is push the delay further (In other words, drop off time: noon. Requested pick-up: 4PM, actual pick-up time: 6PM. If I'd requested one hour, at least it would be ready by 3 or so.) I guess I'll just request one hour from now on, but I thought that would hamper their ability to fill everyone's order on time. Oh well. They're never on time, anyway! Not sure how to remedy this problem, but it would be nice if CVS could fix it once and for all. read more

staff is not passionate in what they do. vibes are not that great. the store itself is kept on the cleaner side. products are lacking.

This is a review of the pharmacy only. I have no issues with the retail end of the store. I have yet to get in, get a prescription, and get out, in a manner even remotely resembling efficiency. Their automated dialer will CALL MY HOUSE to tell me the prescription is ready, and when I go to the pharmacy, it is either out of stock or my insurance coverage did not go through, or it cannot be found, or it is the wrong form, or my bag with my receipt has someone else's prescription inside. I have also found (only once) an errant pill in with a prescription for my child. I have had to do deep breathing to keep my temper while dealing with most of the pharmacy staff there. I would prefer to drive 45 minutes on a 100 degree day in a car with no airconditioning with the windows shut full of senior citizens suffering from incontinence and severe halitosis to another pharmacy before I would fill a prescription at this CVS again. They could be giving away drugs for free. Don't care. Absolutely horrible experience. read more

The pharmacist in charge is a sexy beast of a man. He often wears colorful ties and shoes that make me tingly inside. His ability to fill prescriptions with speed and accuracy is exceptional. I have exhibited drug seeking behavior with my doctor just so I can have more prescriptions to bring to this pharmacist. But seriously, fill your scripts at this CVS. read more

Pharmacy is horrible and has a nasty habit of shorting pills. Also they have extremely lazy/stupid pharmacy workers. After 4-5 serious issues I am finally done. Even the connivence factor of a drive through can't make up for workers who can't do their jobs properly. :( Just save yourself the trouble and go to one of the many other pharmacies in the area. read more

Very rude and slow service in the pharmacy! I stood in front of the pharmacy for 5 minutes and there were several people who could see me but acted as if I wasn't there. read more

Really really enormous and well lit inside! I love roaming the CVS aisles because there will always be something you want that you didn't know you needed :) My hubby and I got a bunch of stuff: deodorant, a couple cans of nuts, hair stuff, and a drink. I love this convenience shopping! There is plenty of parking and a pharmacy drive-thru. Typical suburban CVS and well located on a busy road. read more

This is a great CVS! Maybe it's because it's a brand new location that opened up a couple of months ago but it's so much cleaner & bigger than the CVS down the street in the Crossroads Plaza. There's lots of parking and you can actually walk down the aisles in the store without having to bump into other customers. There also appears to be a much bigger selection in every area -- more products in hair care, makeup, etc. The staff are much more friendly and helpful. I haven't had any Rx's filled at this pharmacy so I can't rate that. Like I said, this may be a fluke because this location just opened but the shopping experience here is much more pleasant than any other CVS I have been to. read more

This was the worst experience I've ever had at a pharmacy. The pharmacy staff were horribly rude (one woman in particular whose name I didn't catch, but she was heavy-set, had light brown hair, and glasses), and they were not answering my questions about approximately how long the wait would be for the COVID testing center (it ended up being almost a two-hour wait, which is simply unheard of. I was extremely late for work because of it.) I understand that the pharmacy staff are stressed, but there's no excuse for treating a customer like that. I'm never coming back here. read more

Worst pharmacy ever! Clueless employees. Waited an hour for my rx, even when I dropped off in the morning. I assumed that 8 hrs was enough time to fill it. I have never used this locations pharmacy before, but it's close to my work and I thought it would be easier to go on my way home. Bad idea!! I've never seen a line this long at 4pm anywhere, much less on a Monday. Won't return to this location. I like the store itself though read more

The store is regulation CVS and everybody is nice. The pharmacy however need some help. I have dealt with two or three people there that are wonderful. They are the people that of been there for quite some time. I think one of the text names is Steven. I just remember begins with an S. He is super helpful and nice, there is also an Indian gentleman who was super wonderful funny and helpful as well. Other than that, the younger women are not as helpful. I think that English may not be their primary language and there is somewhat of a language barrier. The two that I have dealt with are painfully slow and ask the same questions of you repeatedly. That gets very frustrating when you have to tell them the same information over and over. I think they should be where they don't deal with people within the pharmacy itself. And a lot maybe allow the other people who are more seasoned and helpful, to deal with customers so they can have a pleasant experience in a difficult situation read more

Let me preface this by saying excuse my French. I get my rx's here all the time and it's usually just fine with the exception of one dipshit behind the counter that continually FIGHTS with us over one of my prescriptions. Other than her, I really like this store. Last night was another story. My 6 year old daughter had strep and had been taking amoxicillin until she developed an allergy the other day (Monday). Yesterday (Tuesday, early afternoon), we were given a script for azithromycin to finish the course. I received a text HOURS later saying that my rx was on order and I'd be contacted when it was ready. Nothing more. I misread the text and thought the order was ready (which turns out to be a very good thing) and my husband went to pick it up. He gets there and they're like "oh sorry, we don't have any...might have some by Thursday or Friday" (mind you, this was Tuesday). My husband pushed and pushed and finally the worker agreed to go look again...and lo and behold, he found plenty. It was a different brand, which is supposedly why they didn't want to give it to us, or maybe he just didn't feel like mixing it into liquid. ARE YOU FUCKING KIDDING ME?! You'd leave a SIX YEAR OLD without antibiotics for SEVERAL DAYS because you are too goddamn LAZY to go look around or at the VERY LEAST, CALL us on the PHONE, explain the situation, and call around to other CVS stores to locate the fucking antibiotic TODAY. This isn't zit cream we are talking about here. This is an antibiotic. For a child. They had no idea why she needed it...what if she had pneumonia, or something else where she could have died without this drug?! Even with strep, what if she had gone without it for 3-4 days (remember, we had to discontinue amoxicillin Monday due to allergy) and it came back or gave her rheumatic fever from being untreated?! What if she were immunocompromised?! This worker is damn lucky my husband was there instead of me because if I had gotten his name, I'd be on the phone with corporate right now instead of writing a Yelp review. read more

This place doesn't give a rats ass about getting people tested. Had a 10:40 appointment, got up early, with 4 hour sleep after work. The rep says the system is down and they will call me when it's up. 7 hours go by no call, finally got thru and they said your name got erased. Worst place for health support, will be happy when this chain collapses. read more

The pharmacy is so bad it effects your care. Understaffed with incompetent people. Can't believe how bad the service is. Luckily for me it was not urgent. Find an other pharmacy. read more

The pharmacy is awful. I don't think I've ever filled a prescription there where there wasn't some sort of a problem. Recently, they ran out of a VERY common drug and subsequently told me to come back the next day to get it. Annoying, but whatever. Then, when I went there the next day, they made me wait again to fill said prescription. Really? You guys can't pull it the f*** together in 24+ hours? What if I wanted it filled in one hour? I've also heard many stories from other unsatisfied customers of this particular location. Avoid! read more

Your typical chain pharmacy- horrible, blase', do-not-care attitude of customer service....no, I'm not talking about the retail cashiers...I'm talking about the pharmacists fulfilling your prescriptions. I received an Extracare coupon for a gift card if I transferred my prescription to their pharmacy. It took me 4 visits over the course of a month to get the gift card (different excuses each time- they did not receive the prescription I transferred, they had run out of gift cards, the pharmacist did not know how to manually override the register to key in the gift card). They are slow and practically throw my prescription at me each time I pick it up. Yes, there is a difference between even the chain pharmacies...avoid this one. read more

Fantastic Pharmacy customer service. I went in to fill an RX and it was "too soon" per my insurance. They said i needed to call the insurance company to argue my case, but CVS asked if I wanted them to do it for me... well yeah, of course I do!!! The Pharmacist called my insurance company immediately, explained the situation and my RX was re-filled right then and there with insurance coverage. Best pharmacy experience I've had in a long time. read more

Pretty standard pharamacy and convenient store all in one. Seen one, you've seen them all.

This review is for the photoshop. I ordered prints here online and they refused to print them without seeing my wedding photography contract. I've been married for two years and have never had any issues so the contract has been packed away with my other wedding thangs. What a pain! read more

This pharmacy is poorly organized. Its Friday afternoon and there is just one clerk searching for prescriptions in several locations. I'm happy I do not use this location as s my primary pharmacy. read more

One of the worst customer service pharmacy I have ever seen and been to....sucks ass! I am a colored person and during my many visits there never ever have I been greeted or thanked..the cashiers are always busy in small talk among themselves...the pharmacists, heck I get more info by googling than asking these douche bags! I have since stopped going there and even if its a bit longer drive I go to Bedford where they actually care for customers. read more

I dropped my medicine on the floor this morning and called CVS for a refill and the guy asked me to pick it up from the floor, wipe and use it. Really CVS? I have no problem paying it out of my pocket but very disappointed that even without asking where was it dropped or anything, you suggest this? And I could hear the reps talking about it and laughing and making fun of me. If you don't have phones that you can put on mute while bitching about someone, better wait to hang up! read more

Out of the three CVS stores in Burlington, I love this CVS the best. All the people who work in the pharmacy are all very helpful and easy to talk to. read more

Very cool, friendly guy who works at the main counter a lot. Don't know his name, but he makes the place memorable. The store hours and pharmacy hours don't coincide, but you don't know that until you show up and discover the pharmacy isn't open yet, or has already closed. Ongoing problem for years. read more