I have never been so embarrassed and treated so horribly at a store like this CVS. I have severe nerve damage in both of my hands, and a amputated finger on my left hand. Therefore, I'm unable to grasp anything for more than a couple minutes. I have used this CVS many times, and have informed an employee of theirs of the situation. To allow me to shop anywhere I bring my own bag that I can hang over my shoulder, I put the items that I will purchase in that bag and then bring it to the register to check out. The employee I spoke to said this was absolutely not a problem at all. I have been doing this at the CVS for some time. However, my last visit was horrific. I spend a lot of money at this store as it is the CVS that is closest to me and also where I get my medications. I am a diabetic, and my doctor had not sent in my normal diabetes equipment to the pharmacy. During my last visit I chose what I needed to be able to check my sugar level, and then choose a pair of sandals, I placed the all of these items that I was going to purchase in the bag that I brought, as I do on every visit. There were associates in the CVS that day that I did not recognize, but no biggie as I was doing nothing wrong. One such associate approached me and asked me if I was going to purchase the items in my bag, I responded that of course I was. Several minutes later I had my bag on the floor, the bag was open enough to clearly see the items inside, when another associate stopped right next to me, bent over, and was staring in my bag. I asked if I could help her and all she stated was, "are those sandals?" At this point I was taken aback. I had already told the former employee, which I later found out was a manager, that the items I had on me would be purchased. I felt very uncomfortable and did not want to purchase from the store at this point. So, i Just decided I was not going to. I then approached associate that stopped to stare into my bag, I simply just asked her for her name, she laughed at me and refused to give me her name, asking me why would I need her name. I told her felt very uncomfortable because she stopped to stare in my bag and I thought I was being treated as though I was a criminal who was stealing. She then responded by saying that she did no such thing, I asked her why she was lying, I didn't understand. She was standing next to another employee, who also was laughed at me. I found out this employee was the operations manager, so I can only think that this was the reason that she lied about looking into my bag. I responded to the woman that stopped to stare into my bag, informing her that I didn't think her actions were appropriate and I felt very uncomfortable about how she approached me, that it made me feel as though she believed I was shoplifting and that was a terrible way to feel. She then just walked away from me. I continue to speak to the operations manager and she continued to laugh at me, I asked her why she was laughing and she did not respond. I told her how I felt and she said, "well I don't know what you want me to do about it." She said I could speak to the other manager. I said okay where is he, she pointed and said, "he is right over there with the men in uniform." I looked over and there was a man standing with three police officers. I did not need to approach them because they approached me, one of the offices said that he needed to speak to me. They brought me to a back room, when I try to explain the situation of why the items were in a bag, one of the offices immediately told me to stop talking. They took the items from my bag, and said that I am no longer welcome into the store due to an attempt to shoplift. I kept trying to explain the situation, but again as soon as I would speak I was told to stop talking and I'm not going to argue with men and uniform. Therefore, I now I'm no longer inside of my normal CVS, where I get my prescriptions. They did not even give me the chance to go to the register to check out. I have never in my life encountered something like this. And I do this in every store due to being unable to grip or hold anything for long. It was one of the most shocking experiences that I've had in a retail setting. I was also with a friend of mine and she also is no longer allowed in the store or she would be arrested just because she was in the store with me. Embarrassment doesn't even cover what I went through especially having a friend with me. She started crying and sad that I was shoplifting, I explain to her the situation but I don't know if sheb actually believes me. I just don't understand why they would do something like this before they gave me the chance to check out and result even allowing me to explain. Needless to say, by far the most mortifying experience I have ever had. read more
