Very rude person on the phone .After being told my medication wasn't there .I found out my insurance was billed the day before by CVS..Nice person at pickup counter discovered someone had created another profile for me instead of just changing my address on the other one.Go in and they had medication all along .Get a call back from a male employee who was completely rude .Zero on the customer service skills. read more

Very disappointed! Went there this morning to refill my medication. There was only me and another 2 customers. The clerk after I had to scream out loud my name and medication (bye bye privacy) because she was at a counter on the other side of the room were I cannot access, told me I had to wait 20 minutes because they were waiting another employee who was late at work. How this can become a problem for me? Do I have to mention the unwelcome mood they have? If you hate your job, then quit! read more

I have never written a review, my experience was terrible enough for me to write one. Unorganized & unprofessional is an understatement. The WORST pharmacy/experience ever. The guy with the spikes in his hair specifically doesn't know how to do his job and is completely lazy to say the least. There is only one pharmacist there that knows what he's doing and it seems he's doing everyone else's job for them. read more

I am immediately removing my entire family from CVS pharmacy. They never know what to do, always confuse insurance cards. They never have the decency to call if they need further information from the patient and or the docthen when you return to pick up your prescription they tell you is not ready!!!! After 5 hours of waiting!!! read more

CVS should be ashamed of themselves. Not this specific location, but CVS as a company. Managers are forced to lose out on holidays and family time - when employees call out it's up to management to cover their shifts. This results in managers working double, sometimes triple shifts. This severely impacts their health and overall well-being, not to mention their safety. Driving home after working for 24 hours straight is not safe, but cvs doesn't step up or allocate the proper funds / help so managers get overworked. Like a billion dollar corporation can't afford extra help, especially after all the profit they're bringing in during covid. Typical greedy, profit based company doesn't give a damn about their employees and who suffers? The employees, the friends and families of employees. It's sick. Cvs also tolerates verbal abuse from customers. I've lost count how many times people have screamed at my mom for things out of her control - fact that she can't give a vaccine to someone who doesn't have an appointment. That's in addition to all the other verbal abuse she's endured working at CVS even before covid. Name calling, screaming, ignorant and condescending remarks regarding her accent. The only reason I'm giving it a 5 star is because I've lost out on way too much time with my mom (she's constantly overworked due to lack of help and resources from cvs) for a 2 star rating. Also, shame on all the people who leave shitty reviews. You have no idea the work and sacrifice that people like my mom pour into working for CVS, if you have a shitty experience, take it up with CVS corporate, call the better business bureau.... don't just shift blame on a hard working manager and underpaid employees, they're the last people who deserve it. read more

Worst, worst drugstore ever. I'm moving my prescriptions. They make you wait after they've made you wait they don't do things the way you want. They do the things they want to do. Absolutely ridiculous service don't use them. read more

If I can give zero stars or negative stars!!!!! No respect for customers in the pharmacy! So unprofessional and rude! I understand times are tough and they are understaff but still doesn't give you the right to treat customers so disrespectfully! If it wasn't for the customers that shop there you won't have a job! I highly recommend to go to a different pharmacy ASAP to refill your meds read more

This place is always the longest wait. Drive thru is a disaster. I had enough time waiting on the line to be mad enough to write this review because every single time I come here it takes them 15 minutes to service each car read more

We stopped in today to look around because I have not been in a CVS in years. My fob scanned at the kiosk still gave me coupons which was a surprise. When we walked in, we were greeted by the cashier which is a very uncommon occurance when I enter a drug store. During our wanderings, a male employee stocking a cooler also spoke to us and asked us if we needed any help. It was interesting to see an optical center in the back of this location, never saw that before. We did not buy anything but it was an enjoyable visit. CVS has morphed into a conveneience store in addition to a pharmacy which is a nice bonus. read more

CVS Optical - Drugstores Near Me - NEW CITY, New York

As an update, the volume of business done at this location has increased tremendously over the last couple of years and this coupled with insufficient staffing has made the situation worse. Errors in prescription refills have increased dramatically -- eg, wrong medicine, wrong count of pills, foul-ups related to the CVS "auto-sync" program that allegedly aligns refills so that they are available on the same day. Calling in by phone to the pharmacy is fresh hell - expect to be on hold for 25 minutes+ to talk to a human. If I could give less than 1 star, I would. As a note, there are no longer optical services at this location. read more

I am writing this as the prescribing physician. The pharmacist and the pharmacist manager refused to fill prescriptions for a patient of mine. They felt they could make a decision as to what was appropriate treatment and they decided that my prescriptions were not appropriate. regardless of the fact that the patient has been on this treatment regimen for over 10 years. read more

The worst CVS in Rockland County. Just a shame. Unprofessional, rude and totally indifferent stuff. They lie to you on the phone about the time it should take to refill your prescription. You come to the pharmacy, wait on a long line and they tell you your prescription will take another 30 minutes to be ready. This is unacceptable. No consideration for your needs and your time. Either improve your behavior or close entirely this location. read more

Absolutely bottom of the barrel awful customer service at this pharmacy. Staff changes frequently and as on par with the rest of the country I'm sure staffing is an issue but there is no excuse when you go to pick up your prescription and ask a question to the person on the register or at the pick up window that they should just be out & out rude with a stank face & response to match. I'm talking about a simple question like "Do you see 2 prescriptions there for the same medicine because I take 2 different doses the same pill?" That question gets asked because they continuously only fill one scrip & not both that my doctor sends. Eye rolls and huffing to answer the question & it take everything in me not to loose my ever loving $hit on them read more

I typically go here because it's 24 hours and with everything going on and having a baby, I go during late hours to avoid public. When I tell you I had such an amazing experience the other day with an employee, I mean it. He stopped stocking up in the middle of the store at like 2AM to ring me up, even though I was already at self check out and almost done. He told me about a program and INSTANTLY sold me. He is such a great person and employee and I can tell by the like 15 mins he spent helping me. His name is Jermaine. This store needs to appreciate him, he is so fantastic and he makes me a happy customer. Thank you Jermaine for the help! read more

Just visited this CVS and could not get my daily prescription because they had a brown out and told me to come back in 2 hrs for my prescription...my scrip might be ready then. Wtf!? I have a generator for when the local power fails, and I'm not dispensing necessary drugs to customers. What kind of place is this that doesn't have an emergency generator? So their failure to plan now becomes an emergency on my part. Take your business elsewhere...CVS has become complacent and self serving...certainly not worthy of our trust and business. read more

Nightmare still. This place just keeps getting worse... I have been going here for 5 years and this pharmacy is horrible. Turn over is crazy. Never see the same people for more than 6 months. I had to call the store and speak to the store manager to get someone to pick up a call at the pharmacy then got attitude when someone at the pharmacy finally picked up the phone... The employees, who all seem very young, don't know how to speak to customers. They cut you off mid sentence and try to rush the conversation. I had to slow a young lady down who was rushing me and explain to her that some of this medication I am filling can hurt people of not taken correctly and she should not be rushing me to click a screen when I had a question. She rolled her eyes at me lol. Common sense stuff is just continually overlooked.... like good customer service... It is convenient and the prescriptions I need are carried here and are usually a bit cheaper but I may just throw in the towel and do prescriptions by mail. I heard the new CVS on 304 has a better pharmacy staff also so that could be worth a shot. I would not recommend this CVS on South Main Street. read more

if i could give negitive stars i would. these people are beyond incompitent lazy and rude. medication was supposed to be here on the 30th. than was promised today on the 1st. this is a benzodiazipine i could litteraly go into severe withdrawls without it. these people are so incompetent they dont even know what the laws are on there own job. only schedule 11 narcotics cant be autherized for a transfer to a new pharmacy. this is a scedule iv it can be transferred 1 time without calling a doctor they refused and hung up. cant stand medical people bunch of underqualified ego driven sociopaths never use this pharmacy they are dirt bags. read more

If I can give this a zero I would .. I've been a guest here for years and never had such a nasty person on the phone at the pharmacy department like I did this morning.. I asked to refill my prescription and she had such a disgusting attitude .. I asked how many I had left and she said "1" I asked so this is my last refill she said "yea" and I said ok and .. as soon as I went to ask another question I was already hung up on .. I wish She stated her name when she answered but I guess that was smart of her since she was nasty and very rude .. very dissatisfied read more

I'm shocked to see all the negative reviews... Every single time I've been to this CVS, the staff are really friendly, professional, caring and punctual! I like that they send me text messages when my prescription is ready and literally- whenever they promise me the time it will be ready- it is ON TIME. No wait! Maybe I get lucky but... I genuinely like this CVS and love that it is 24 hours!!! read more

Had the pleasure of purchasing two pairs of prescription glasses from this location. The service was awesome and the end result was perfect. I was able to buy two pairs for the same price the other optical stores charge for one, and the quality of the lenses was superior. Highly recommend this service. read more

This CVS stinks. Everything takes forever. Always a line. Management and pharmacy are awful. I'll be switching to another location. Like Walgreens. read more

This place is going downhill fast. They have a new phone system that is beyond frustrating. Nobody ever picks up when you need to speak to a person. Today, I got disconnected by the pharmacy when the technician went to get some information. She had my name and looked at my account but doesn't bother to call me back. UNBELIEVABLE! I need to find a better pharmacy. read more

Came to pick up the prescription , which was called in by my doctor 3 ( three ) days ago. Stood on line, was sent to the manager. Stood on line. Was finally told it would be filled in 30 minutes. Had to leave as I had no more time today and will have to go again tomorrow. Seriously think of changing pharmacies. read more

By far my favorite CVS store! I came in here a few weeks ago and was greeted by friendly staff members. i went in for something specific and was helped out by an employee ( may have been a manager) she showed me what i was searching for right away. i can tell the staff works VERY hard to keep their customers safe and happy ( which I'm sure anyone could appreciate these days) all aroubd a very pleasant trip to the store! P.S. thank you for all your time and efforts during the pandemic you all are hero's!! read more

Can I give a negative star review? This place is AWFUL. I've never been treated so badly by such an unbelievably rude staff, and they are so disorganized that a "45 minute wait" took almost 5 hours. To top it off, everything is That's great! Jason has strep and an ear Infection, Anne Marie has strep, and Brinley has bronchitis. Antibiotics and nebulizer. Oy. expensive here! read more

This CVS is a disgrace to the CVS brand. Nobody works here only a nice older gentleman that can't possibly run the store by himself. The pharmacy is horrendous!!!!!!!! They NEVER have prescriptions ready you could die waiting for it! The drive thru line always has a long line, the inside has a long line! They are way to busy for this area!!! It can't keep up with the town! The pharmacy is literally the worst possible pharmacy out there!!!! I am angry I can't take it anymore! They should be ashamed of themselves! Absolutely awful!!! read more

There's always a problem with prescriptions being filled and you get a different story every time you call, when in fact there really is no issue. Absolute incompetence. Time to find a new pharmacy. read more

Mohammad was such a delight to work with! Best customer service we have ever encountered! The doctor Ira is so sweet and helpful! Would recommend this duo to anyone! 5+ stars!! Will only use them for our eye doctors! read more

I would give 0 stars if possible. It took about 4 really terrible experiences before I completely stopped going there and decided to write this review. One of the worst and most recent was when I called to refill my prescription over the phone, I spoke with two people who were completely rude and downright nasty, which at this point I've come to expect from this place. Somehow I was signed up for automatic monthly refill which I never agreed to, in fact I was never even asked. After getting two very agressive responses of "It's here! When will you get it?" I finally asked to speak with a manager, you see my question was not if my script was ready but rather why it was ready when this was the first time I was calling. Nasty woman #2 then put me on hold before disconnecting me. When I got to the store picked up my script and asked the young man behind the counter why was it filled and how I got on automatic monthly refill without having any knowledge of this his response was "DO YOU WANT ME TO TAKE YOU OFF THEN!?!?" Yes please, that was the end of the cvs that unfortunately was so conveniently located within walking distance of my home. read more

This is the worst pharmacy I have ever dealt with. They never pick up the phone. At CVS customers are just another prescription. They do not care about you as an individual. The pharmacist have no relationship with the customers. They don't even know who you are. I was on hold for over 40 minutes to ask a question to the pharmacist. Unreal. Don't go to CVS go to your local pharmacy where you are valued, appreciated and cared for as a person not a drug. read more

I have never written a sour or bad YELP, but the service at the service or lack thereof at the CVS Pharmacy in New City, NY is awful. Called to get a Flu-Shot - was told to come over at 12 noon. I was there by 11:55am - then told that it would be a 1 hour wait not because there were customers ahead of me, but because they didn't have time to do the Flu Shots despite being told to come over at 12 noon. I reminded them that I was here at the time they instructed, and they told me that perhaps another day would be better, but not sure. PS: the store is unclean, poorly stocked and generally staffed with unfriendly people. In the future, I will only use a locally owned pharmacy like Clarkstown Pharmacy where people still care about the locals. read more

Worst pharmacy ever! The only reason we come here is because it's 24hrs. Make sure you set aside at least an hour if your picking up a prescription. A over apologetic staff does not make up for lack of knowledge or supervision. Shame on you CVS for allowing this pharmacy to carry your name!!!! read more

The worst. I switched away from them to a small privately owned pharmacy and was so happy. Now the small pharmacy is going out of business and I'm stuck in this purgatory again. Today they couldn't figure out how to process my prescription and were insisting it wasn't covered (it is). I left so I could sort it out with my insurance and they got rid of my medication. When I came back 15 minutes later and showed them how to put my prescription through, I had to wait AGAIN for them to fill the thing they already filled and then discarded. An HOUR of nonsense and two out of the three people I spoke to were horrible, rude, wouldn't answer questions. Just awful. If I could give this place 0 stars I would. read more

The store/ pharmacy is completely disorganized. The people working there are neither friendly nor bright unfortunately. Watch out because your order may never be ready and everything takes a long, long, long time to get done here. Ugh, hard to figure out why it's so consistently bad. read more

I visited this CVS location for a prescription and was very displeased with the pharmacy attendants lack of professionalism. I went to the drive through and found her to be abrupt and seemed extremely annoyed for whatever reason. I paid for my prescription and left. The second time I went I was told that the prescription I had previously paid $35.00 for was now $50.00. I questioned it and they realized that they had to rectify the problem. From that point on the attendant seemed agitated and was annoyed that the problem needed to be fixed. This was their error and I felt as though I was being punished for their incompetency. There are way too many other competitors for me to put up with this type of poor behavior especially when I'm a paying consumer. I would never go back and will take my business elsewhere. read more

Worst pharmacy I have ever been to. You have to wait in three different lines to get a single answer. Not how a place should be ran. I waited in three different lines before giving the pharmacist my prescription in which I explained that I had to run to an appointment and would be back shortly... I leave I come back and the prescription is not ready AND the lady had the nerve to say I never said when I would come back. read more

I can't say enough about my experience with the optical center. Everyone I have dealt with was professional and courteous but the true stand out is the optical manager, Mohamed. Absolute pleasure dealing with him. He sets the bar for customer service! read more

Good selection of products, candy, and some school supplies. But can be a little understaffed at times. Overall I am very happy it is here instead of using drug world, I get all my prescriptions here as well. read more

Do not prescriptions filled at this location. I have never had a smooth experience - I keep coming back out of convenience, hoping my experience will be different, but my patience has run out. Poor customer service and prescriptions not ready when promised...save yourself the headache and take your business elsewhere! read more

I don't understand the horrid reviews. The pharmacy does appear disorganized but that is not (for the most part) the staffs fault. They were helpful and didn't complain when they had to re process my billing to a different insurance. And, at least at 8 am, there wasn't much of a wait read more