I pulled up to this place several years ago and walked in, not knowing the name or reputation of the salon. They were not helpful, I had to ask if they accepted walk-ins and all they said was "no". Didn't even greet me or ask if I wanted to schedule an appointment. I decided then to never go back.
Then, several years later, I moved into a new neighborhood and met a neighbor who's hair looks awesome! I asked where she had it and she told me "Cutting Lounge". Since I did not know the name of the place I had pulled into several years ago, I called and scheduled an appointment. When I pulled up for my appointment, I recognized the salon as the one I said I would never go to again but since I had scheduled, I went in. I wanted a color with RED tones in my hair and a cut. Theresa greeted me and was very nice/pleasant. She started talking with her co-workers about how to color my hair, they had a discussion...this made me nervous...were they all new? Then she colored my hair, letting the color get all over my forehead....it stained! Then she "highlighted" my hair, causing blonde streaks, NOT RED!!!! Then she cut my hair, that was ok. All the while checking her phone because she had a 1st date that night and was going to be late. THEN the bill!!!! $260!!!!!! Over the course of the next couple days, I continued to look at my stained forehead (I had everyone asking me what happened, very embarrassing) for 1, 2, 3, 4 DAYS! The stain finally was light enough on the 5th day that it was not noticeable. I also continued to get upset that I had blonde streaks through my dark brown hair, not red! After paying this price, I felt I needed to say something. I called Theresa and let her know that my forehead was stained and my hair was not the color I asked for. She told me she would take 10% off my next service. LOL! I explained, very nicely, even apologizing, that I did not feel like I would come back. She got angry and told me to go somewhere else then! I then e-mailed the owner (from the website link) and let her know what had transpired, asking for a refund for the color. She sent an EXTREMELY snarky e-mail back, belittling me throughout the entire e-mail, but did refund the entire amount for the color and cut.
Later, walking out in my neighborhood, the neighbor that had referred me to Cutting Lounge would not even speak to me. I asked if she had heard about my experience and Cutting Lounge and she replied "yes" and turned her back to me. This means that the staff at Cutting Lounge is actually discussing this with their clients!! HOW UNPROFESSIONAL!!!!! Furthering my disappointment in this salon to the point that I needed to post this Yelp review.
If you want awesome color/highlights or haircut go to Lorinda's Hair Salon in Mill Creek. I've been going there for 16 years and should have NEVER gone anywhere else!! read more