this is a long review because it's a frustrating issue:
tl;dr - the return policy doesn't allow for having tried on a sock - so make sure to repackage the items you'll return, take them back within the 14 day period, and lie and say you never tried them on.
I love a good pair of socks, and this place is right around the corner from where I work so when I walked by the first time and realized what it was, I went in and bought a super cute pair of really tall leg warmers. I've been back to buy other pairs 3 times now, I love all the wacky styles and wear them all the time. when I was in the market for some of those 2-stripe-at-the-top-sport socks, but in knee-high style, I obviously went there first. I love supporting local businesses and a place like this, yep first place I check.
I walk in, the girl behind the counter, Alannah, she greeted me and was nice. I described the pair I was looking for, and she pointed me towards some that came up mid-calf height so I picked those up. I then asked her if she had any thigh high leg warmers. she pointed me to the rack on the wall where they hang, and I picked out one of the 2 all black pair they had that looked narrow, and thinner.
I looked at one pair, felt the material, and switched to the other black pair that looked longer, and had a knit pattern to them, when I picked them up Alannah who was standing right there at the cashier spot close by said "I'm actually wearing those now, they are really soft, comfy, don't roll down". She, being like 50lbs lighter than me, had much thinner legs.
I asked "do you think these would pull up and not have an issue on my legs?" (i kind of put my leg out to make it less weird for her to look at it) she replied "ya totally, they are very stretchy and not an issue at all"
i asked about how far they come up, if they easily run or get the little ball things you have to pick off, etc- basically the general questions I've learned to ask over the years of being an avid tall-sock buyer, and knowing the issues that can pop up if you don't get the right ones.
She answered all my questions and said "if you don't like them just come back, that other brand *points at others on the wall I'd originally picked up and traded out* is good too"
I bought both pairs, total was just under 40 bucks. I paid, left, and went home. tried on one of each sock, and no, they are not fitting me right, the leg warmers come up to my knee (whereas they went about 2 inches over hers) because the width of my leg changed the way the material sat. I fold them back with each other, tuck my receipt into the paper they were packed in.
the next day - I go back in, yay Alannah is working! I'll exchange for the pair she said was another good one - perfect!
I go up to the cashier spot where she was standing again and set the 2 pairs down and start to say "they didn't come up as high as yours due to the knit, I'm going to exchange them".
she didn't smile, make eye contact, didn't even turn her whole body towards me, it felt like an auto response she had ready to go. "we don't take returns or exchanges on things that have been worn"
I blank stare at her
"you don't take exchanges on anything? these are socks that I had sizing questions on, remember me from yesterday? I had questions about the sizing and length?"
"no, sorry. it says it on the receipt"
I look at the receipt, it says nothing "unworn", exchange only within 14 days.
I look back at her, "ya, no, I didn't wear these, I tried one on because, as explained yesterday, I have questions about fit. You literally said bring them back if I didn't like them. what does that even mean in regards to not trying on a sock I had a sizing question on?"
she said "look, I don't make the rules. it's on the receipt. unworn. it's a sanitary thing"
I said "of course I get that, ya, it's unsanitary if someone wore the sock around. but when I had asked you about the socks yesterday, you offered I could change them out for those other ones. I'm back to do that, this is a sock store. I literally had to try them on to know"
"sorry"
so, really long story short that is more for my venting and the store owners to read than for you than anything, I'm really irritated. spent $40 on socks that had originally been offered up as exchangeable, and yes of course, I did not read the receipt. But frankly, it feels deceptive to go about selling things that way. I had numerous sizing questions, they were answered to the best of her abilities, offered that exchanges WERE an option, but not filled in on the extremely important part that if you admit to having tried them on, you won't get your money back.
If you're not sure 100% know that you're going to want to keep your $10 pair of socks $30 pair of leg warmers, don't bother. Or if you do shop here, make sure to repackage the items you'll return, take them back within the 14 day period, and lie and say you never tried them on.
"Unworn: Not stale or overused; fresh, Not worn away"
grrrrr read more