1. Custom Trucks Unlimited

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Montgomery, AL

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Custom Trucks Unlimited

3.7 (3 reviews)
Closed • 8:00 am - 5:00 pm

Services - Custom Trucks Unlimited

Auto electronics installation

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Gray's Tire and Service Center - Flowers put on "Rolly" as we left her behind at Gray's Tire & Service.

Gray's Tire and Service Center

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While making a 2 month trip across the USA in our 25 yr old Dodge Ram van conversion...we landed on…read morethe doorstep of Gray's Service Center with some disturbing symptoms...they did everything to fit us in and gave us 2 days of diagnostic care, consulting with Tony's transmission next door. They communicated constantly during our nail-biting wait. The outcome was not good. She had more terminal organ problems than we had time or money or parts to fix. She was declared D.O.A. They were so kind and compassionate as we grieved in their waiting room. They gave us rides to a hotel, a car rental nearby, and offered to store our van until we finished the last month of our odyssey in a rented van and could send them her paperwork. They didn't charge us a penny for all their work, their time, their effort or her storage. You just don't see this kind of care anymore! We were strangers and they just took us in. There's a song by John Prine, sung by Bonnie Raitt that goes: "Make me an angel That flies from Montgomery Make me a poster Of an old rodeo Just give me one thing That I can hold on to To believe in this livin' Is just a hard way to go" Well, that our song now! Thank you Jason and staff! God Bless you for being one of the best memories of our Pilgrimage across the USA! We will never forget your big hearts in our time of need. Judy & Jack of Gresham, OR.

Don't seem interested in small little jobs unless buying a tire. Made promises didn't keep, and…read moreclosed without letting me know the status as promised. My car was there to fix a nut and put on a spare - over 24 hours at this writing.

Classic Cadillac of Montgomery

Classic Cadillac of Montgomery

(24 reviews)

First, they need to update their hours online. They actually open at 7am, at least for service. I…read morewas able to make an appointment online which was good. They even give A 15% MILITARY DISCOUNT!!! Here in Alabama that helps since tax is 10%. (We own a canyon Denali and the oil change was almost $80 including the tire rotation. It's costly!) During my check in, sadly i was told that the oil change would take an hour. For an oil change?! I was shocked. I dropped it off at 720am and they took it back almost immediately! I got it back at 845am. That's almost 90 minutes. A little excessive for an early drop off. Sadly no rental car available. Only shuttle service. And Prattville is far. i have errands to run too and just have to wait for the vehicle to be completed. After 30 minutes still no update as listed on the bulletin. Even when i inquired, there was still no update. Almost an hour and i inquired again. I asked a time frame but none was given. All i was told was "i just went back there and he's putting oil in it now". Not a great update sadly. Would i bring it back to this dealer for service? More than likely. They talk to me like I'm a person and not a dumb woman like Larry Puckett Chevrolet in Prattville did. Downside is cost.

Dropped off my 2005 Cadillac STS in for a general service more than 2 months ago. Wanted wheel…read morealignment, an system Analysis, power steering repaired and an oil change. I waited a week an called, they had not got to my car. Waited 2 -3 days and went to the service department to see when they expected to get to my car. I was advise the reason for the delay was the COVID virus and they only had 3 mechanics but they did run the analysis and the repair estimate was $3500.00. I selected the items I wanted repaired which included 3 motor mounts on a car with 48000 miles. I could take the car and they would keep my place in line, and they would call me when to bring the car back! 2 months later no call! In frustration I brought a new car from a reputable dealer and traded the Cadillac. Bottom line, I will never buy another Cadillac unless I can get it serviced somewhere else. Here is an aside, my new cars battery failed, the new car dealer gave me a rental car during the repair and analysis of the electrical system which was repaired by an up date. Day and night difference between the Montgomery Cadillac dealer an my new car dealership.

Bring Your Own Auto Parts

Bring Your Own Auto Parts

(2 reviews)

I had my suspension replaced by willie. He seems to know what he's doing but struggling just to…read morereplaced the old and installing the new front struts. When you have a lift and impact gun it should not take you 3 hours just to do the front suspension. I could have done it myself if i have an impact gun and a lift. I found the only experienced and knowledgeable mechanic in that shop is billy. So ask billy to fix your car and nobody else. The pricing is about 10% savings but with decent quality work. Overall they need more experience mechanic in there. Also no ASE certified mechanic working there . They have the plaque of ASE certified mchanic hanging on their wall but no longer working there. Their work is comparable to mobile mechanic around montgomery area but mobile mechanic is cheaper.

On May 31,2016 I dropped my car off at the Bring Your Own Parts auto shop in Montgomery Alabama…read more BYOP was to install a motor in my 2003 Hyundai Sonata. I ordered a motor and had it shipped to the store which arrived on Monday June 06,2016. The shop owner advised me the car would be ready no later than that Wed afternoon. To make a long story short, I was given the run around until today Tuesday June 14,2016 when I went into the shop to inquire about my car.Not only was my car not ready but it was stripped. The motor was removed along with the parts that are under the hood including the battery. I found food where they apparently ate lunch in the car, but this is not the worst part. The owners were extremely rude, they used profanity and pushed my car out of the shop and dropped the motor beside the car. One of the employees which was the owners son began kicking my motor and screaming obscenities.I had to have my car towed and filed a complaint with the police department. The new motor I had delivered to the store was not returned to me. This place should be closed down. DON'T TAKE YOUR CAR HERE THE ARE CROOKS. THEY WILL STEAL YOUR PARTS THEN CATCH AN ATTITUDE WITH YOU.

Custom Trucks Unlimited - autopartssupplies - Updated October 2026

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