I cannot say enough about Custom Stone. The end result was exquisite, but that was the least remarkable part of my experience. In today's times when customer service is extinct and businesses have lost sight of the fact that it is the customer who ultimately keep them in business or that you should have pride in what you do and strive to do your best everyday, somehow Custom Stone has managed to keep all of these things in the forefront of doing business. In fact, I didn't realize it until I was writing this review, but on their website under "About Us" they display their mission statement. It says "we take pride in our extraordinary craftsmanship, attention to detail..." and that is spot on. They strive for excellence and they definitely hit the mark, if not surpass it. From the start, working with Jane was a dream. She listened to all the nuances of what I was looking to achieve and then went to work pulling samples and taking photos of the samples with white cabinet doors to give me a true sense of what could be. She really listened to me as I explained the look I was going for, as well as the things I didn't like and why. She gave constructive feedback on options but was never pushy or impatient as I mulled over hundreds of possibilities. She pointed out things to consider, such as natural lighting and how it may bring out different colors in the granite at different times of the day, that I would have never thought of nor would any other consultant have taken the time to mention because she knew it would be important long term on how satisfied I would be with the finished product. When I had concerns about certain asthetics, she sent me photos as examples of the feature, process or hardware to alleviate my concerns, which underscored their experience, knowleldge and expertise in the field. It took me weeks to finalize my countertop selection, the finishes and edging preference -- changing my mind several times. Jane stayed patient, attentive and committed to my overall satisfaction, despite her workload and hectic schedule juggling similar jobs for other clients. I'm a stickler for customer service and communication. It's my pet peeve. On top of that, I'm VERY particular. I'd give Custom Stone an A+, which seldom happens for me.
Dominick was my installer and fabricator. He was outstanding, knowledgeable and meticulous. His workmanship and the pride he has in doing excellent work is exemplary. There was a mistake made on one of my slabs which created a less than perfect fit around my sink. Any other company's installers would have tweaked the fit as much as possible and continued to install it hoping the customer didn't notice especially when it meant they'd have to take the blame for the error and the company would lose money if they had to buy a new slab and recut the piece. Not to mention that redoing the fabrication would mean additional days before completing the install and a possible irate customer due to the delay. Despite the potential for negative consequences, Dominick immediately made me aware of the issue, called to make his company aware so they could secure a new slab of quartz ASAP and went into resolution mode. He rearranged his subsequent installs to ensure the piece was recut correctly and that he was the one who finished the job and that I was satisfied with the end product.
If you are looking to have new counters installed or or any other stonework, Custom Stone is who you want to trust your money, time and home with. They are one of the few remaining businesses that handle every aspect of the job. They consult, assess/measure, cut the stone and install it. In order to ensure they give the best quality product, craftmanship and service possible from beginning to end, no piece of the work is subbed out to a subcontractor, as is the standard practice of most competitors today. They have the utmost integrity and professionalism. I can't thank Custom Stone enough for a job that is absolutely stunning -- and their prices were lower than the 3 or 4 other major competitors in the area despite the fact that I ended up picking a fairly expensive quartz. Kudos to you, Jane and Dominick. You all were awesome!! read more
