1. Custom Sprinklers

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    Northville, MI

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    Services - Custom Sprinklers

    Electric installation or replacement

    Electric repair

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    Custom Lawn Sprinkler Co. - Exactly what I said not to do...

    Custom Lawn Sprinkler Co.

    (2 reviews)

    Terrible service and terrible work. I had Mike come out to my house to rerun the line through my…read morebasement. Told him I needed the line run inside the floor joists because I'm drywalling my whole basement. Took pictures and even talked to him on the phone about what I wanted exactly. Didn't listen, spliced the line inside the ceiling I'm drywalling and ran it under a joist I can't drywall now until it's redone. Also ran it across a duct hanging down so the door will get caught on it every time it opens and closes. When I contacted him to fix the problems he told me I wasn't specific enough and it was my fault somehow. Tried to reschedule but he never contacted me. Paid $255 for a terrible job. Bought the cable for $40 and did it myself in an hour. Can't believe I gave him my money. Bad attitude and totally unprofessional. Don't use these guys!

    Contacted Custom due to one sprinkler zone not working. Two servicemen came who checked the…read moresystem, said there was power to the solenoid so begin changing parts, first the solenoid, then the valve. Problem not fixed. Then one said it may be a root problem until I reminded them that we had powered the zone manually and it worked. They then decided that the wiring feeding the solenoid had a break despite earlier saying they said it was working. After 2 hours they left for another job saying they would come back with a meter to check the wiring another day. The next day I received a call about a second service call. Three serviceman and no meter arrived yesterday. After 2 hours of no success a 4th person came with the meter.. An hour later they said they were done, verified the zones were working and left. I was left with a $380 bill for 3 hours labor plus a service call for which $200 was charged while searching for the cause a second time while awaiting the meter. When the bill was presented I was told there was no charge for the first call and the parts that were installed. It was apparent that had they had the meter as they said the charge would be significantly less. After they left I checked the areas they had worked in, finding that they had not reinstalled the service covers (not a big deal) but had dug and opened the electric lines, apparently looking for a wire break, and left them loose, on top of the ground. I contacted their office and the next day a person came to review my concern. He agreed that the wiring should have been taped, the wrong wire nuts (not waterproof) were used and it should have been buried. He said this was to be taken care of. Upon returning home later in the afternoon i found that the wiring was no longer visible. I found they had covered it with mulch, not buried, taped or the correct wire nuts used. Strike three. Look elsewhere if you need service!!!!

    Custom Sprinklers - lighting - Updated October 2026

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