21 windows installed in 2021. Incorrect measurements No measurements taken No communication Sloppy workmanship LATE do not show up when promised Lying about communicating no-show Made us feel really crappy about the whole situation Some windows have 1/8" gaps between the window and the side. Some are crooked. One closes with effort. Some leak and freeze up in winter We regret what they did to our house. We got ripped off. read more

Poor Workmanship, Zero Accountability. This one-star review reflects the aftermath of working with Custom Remodelers Inc. From start to finish, this was a frustrating and disappointing experience. Communication was essentially nonexistent--calls and voicemails went unanswered, and no one took responsibility for resolving issues. We ordered four replacement windows. During installation, the blinds on our living room windows were removed and damaged beyond repair. We were later told that Jason was "supposed" to have informed us to remove them beforehand, but he never communicated that. Despite this, we were left fully responsible for replacing the damaged blinds. The outside of our house was also left unacceptable. Cardboard and trash were left under our deck, and broken glass from the window removal was left in the rocks in front of our home--posing a clear safety hazard to our small children. When we tried to address these issues, we were met with finger-pointing and indifference. "It's Nikki's job at the shop", "It's service work", "You need to speak with someone higher up than me" etc etc. JASON BARTHOLOMEW 1-651-248-0617, who sold us the project, blamed the office and stated he has "thousands of customers" and couldn't follow up with everyone. I asked who I should call if he couldn't help me, and after the 3-4 time he said I needed to lower my voice and hung up. Others we spoke with said it wasn't their responsibility or that no one was available to help. At no point did anyone apologize or make a meaningful effort to fix the situation. If you value communication, professionalism, and basic accountability, There's a reason they have a very low rating here, we should've known when the sales pitch started with how great they are, and all the magazines their work was shown in... I would strongly recommend looking elsewhere unless you want to file a Better Business Bureau complaint like we will. read more

Custom Remodelers - Broken glass left for my children to step on. - Roofing Near Me - Lino Lakes, Minnesota

Hucksters. Extremely outrageous initial price followed by a 50% discount for anything. Dishonest statements regarding building codes.

Door to door sales pitch, came to the door of an elderly resident who also had a camera doorbell so the whole interaction was caught on camera. Clearly, this sales man for this company was targeting a senior and pressuring them with 'financing' and all sort of other crap, wouldn't take a no for an answer to the point it was harassment. How pushy this man was, I wouldn't hire this company at all just due to the interaction I watched on camera. This company should retrain these people, so they also don't seem so desperate to get a dime from a senior. I now have to worry about this senior's safety, it was that bad. read more

I recently had this company out for a quote on windows. They offer dual-pane vinyl windows, and the initial price they quoted was absurdly out of line. I said no, and then they began offering to do the work for less money. I continued to decline. The salesman was extremely rude and unprofessional. Whether it's a lack of professionalism, manliness, or something else, to me, it shows a severe lack of integrity within the entire company. For context, they came to my door--I didn't call them. I feel this company is predatory and engages in high-pressure sales tactics. In the future, every time they knock on my door, I'll make an appointment purely to waste their staff's time. This company won't see a penny from me in this lifetime. have a nice day :) read more

Poor craftsmanship and sloppy work on the roof. If you need something ugly and sloppy, these guys are ones you should call.

I called them to request that they stop coming to my house 3.years ago, and it stuck for a while but now they're coming again. They do not respect boundaries. read more

No Quote A young guy came to our door and told us that we could get a free estimate for our fascia and roof replacements. We were led to believe that CRI would lower their price so we could get them replaced within our budget. I don't blame him. I think that is what he was trained to say. We knew that the forgivable loan would not cover it, but he insisted we set an appointment. So we did. As it turned out, we didn't get a quote because we don't have the $15,000 needed to have both the fascia and roof replaced. Tod also would not give us a quote for just the fascia because, as he said, it would not be a good idea since we would have to have our roof replaced later anyway and, at that time, the fascia would, again, have to be replaced. Him and another guy were nice enough, but Tod would not talk to my husband alone. He answered my questions, but it ended up being a waste of our and their time. After reading all the negative reviews, I think we missed a bullet. But, at least, it would have been nice to, at least, get a quote, from a professional, so we could have a ball park figure to work with. read more

We had CRI (Bob) come out to do a bid on a patio door that had had the glass broken and needed to be replaced asap. That was Jan 5th, we were told six weeks out with a price of over $6,000,and that the price was only good for a short time according to Bob. The door model was to have a stop that drops down from the top, a lifetime transferable warranty. None of which was true. The warranty is not transferable and the door does not have the functions we were told. Communication was terrible with the sales contractor. I finally checked in after six weeks to see if the door was in and was told it was backordered for at least two weeks. Several times I tried to contact him again with questions and he never got back to me until I asked for someone else assuming maybe he was on an extended vacation and suddenly the door was in. It was another couple of weeks to have it installed, the first time it was scheduled they canceled at the last minute because the installer was not feeling well. When we stressed this was a security issue because of the broken glass and it was already late we were told, "no it is right on time", so the 6 weeks promised was now at over 11 weeks, not on time in my opinion. The installer did a decent job installing it when he did show up. When I went to clean all the stickers and dust off, I discovered the screen had a ripped hole in it. They have said they are going to rescreen it, fingers crossed they show up soon for that. Would not ever use CRI again and would advise others not to. We have contacted CRI again concerning the fact that the door does not have the featured functions but have not as of today heard back. DO NOT USE THIS COMPANY. read more

I urge everyone to do research before going with this company. I've waited a while to write this because I needed to gather my thoughts after one of worse experiences I've ever had. I'm hoping they'll use this for constructive criticism and do better the future dealing customers. I won't go into detail but basically a lack of communication, delays, and mismeasured windows (several of many, which had to be remade) led to complaint having to be filed with BBB. Literally the the day after the complaint, everything fell into place! Updates like you wouldn't imagine and an install date. Had I been financing my order I wouldn't have made the complaint, and this review would have over already. The pros to this entire experience is the guys who installed my windows, perfectionist and genuinely good hearted guys! Unfortunately the previous two crews had the job of trying to figure out what went wrong from the office. I commend them as well. I was actually still expected to pay full price after all this which I thought was an absolute joke! We came to a number but I felt as though there was alot more room to adjust. So far though after roughly a month after being installed, I absolutely love my windows! read more

Not a fan of this place. They talked a big game with their communication and didn't back it up. I had to constantly get ahold of the installers myself to set up times and go over issues. I felt like I was doing someone else's job for them. read more

WARNING*********** What horrendous customer service!! We purchased windows from and installed by CRI Remodelers. We had to find out on our own when the job was finished, no one ever contacted us to let us know. The information that we were told today was that the job was finally completed and inspected. We never received any phone call, email, txt from CRI Remodelers, nothing! Bad customer service, and we will not ever recommend this company! Ever! They did not keep us informed of anything. Excuses, excuses, excuses. read more

I normally do not allow door to door salesman to give me quotes. I chatted and decided why not it might be something for me. The salesman came, gave me so many accolades about the company: family owned, small, showed pictures of the three family members that owned the company. Sales man told me from this point on I was HIS customer and I should only contact him. Windows were order and was told it would be 4-6 months but being that the order was for white it could be less. 2.5 months later I get a call from the company to set up installation. No contact from the sales man. Chose the date and was ready. Installers arrive 8:01 am on the day of installation. No windows in hand, nothing had been delivered. In the attempt to communicate it was indicated that these two had to go pick up the windows at the warehouse. 2.5 hours later they arrive back with the 5 windows and get to work. All seemed well, I was out of the way keeping my dogs out of their way. I notice the one picture window was not exactly what I ordered but actually liked this one a bit better. Then installers leave, the old windows were at the end of the driveway and I was told that they would be back tomorrow. (was that for the garbage, was that for something else? I did not know). I called the company and said I was told they would be back tomorrow and the gal told me that another crew comes and wraps the windows because that takes double the time to do that work. Ok, I then expected someone to arrive the next day. Well that came and went and the week came and went. One week later on the Monday I called to find out what the status was. Clueless, they did not know it had to be checked. Still all the old windows are at the end of the driveway. Tuesday, a couple of people show up to wrap the windows. They take out their equipment to cut and fit for the size of each window. No tarp, just working on my driveway. I return home a little after 2pm and they were packing up to leave. I pulled into my driveway thinking all was good. I looked at the windows and noticed that they only completed 3 of the 5 windows. How does this happen?? Are there not work orders??? So called the company. They again had no clue. Also, as I walked around I was finding all kinds of metal scraps around the driveway and yard. I picked up what I saw at the moment. The following morning I am preparing to leave and notice where I had parked my vehicle in the driveway there was a lot of metal strips around the car and under the car. As I looked under the car I notice that my drivers tire had a piece of metal in the inside wall of the tire. Immediately drive to my service station to see if it was repairable. NOPE. Need a new tire. I was not a happy camper. I then needed to find a way to work. I called the company had to leave a message. Still no idea when work would be completed. Late afternoon someone pulls into my driveway. This guy checked around and indicated that someone would be back the next day. The only thing the company said at the time was Sorry, we are short staffed lately. Early the next morning one guy shows up to work on the windows, at the same time I get a text from the company saying that they don't know if they can do the work since a storm is coming in and it might be another week or so before they get to it I said that someone was already there, I was asked to tell the individual to leave because CRI would be handling it from here on out. That individual did not leave, would not leave said he was told to be there. The company then sends someone else out to "supervise". Windows complete - more mess. Inspector arrives completes the look around asks for permit. Permit? Is there one? Well a few weeks later I get a bill. I call and ask to speak to someone in billing. I was asked why? A bill! Left a detail message about not being happy with the bill: The window I ordered was not the one I received and knew there should be a price difference, that I had to clean up, that my tire was no good after finding metal in it. No return call, a week later a call asking if my check was in the mail. I called back stated my case and was told that the tire could have been plugged, that he could send someone over to clean up (it has not been more than a month) and was not willing to budge other than the difference in window price. I was not happy, and stated that. I was told I could pay the bill that he would be sending me or he would put a lien on my house. WOW! now threatening me. Not willing to listen and then threatening liens. Well I decided to file with the BBB and The Department of Labor and Industry. Had all the facts, pictures and evidence showing the mess that was left, my tire bill and what I thought was fair price. Suddenly, this guy is now willing to talk. I was able to reduce my cost subtracting my time, tire, and clean up. Something that could have been done as good customer service. read more

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I hired this company to do my roof. I specifically said, and it's on the contract, not to start until after the holidays. I'm woken up 3 days before Christmas with ppl on my roof at 8 am. Not one person on site speaks English. My contact person is "out sick." All they got for me is "sorry." This is why someone on site should speak English so they can READ THE F*****G CONTRACT!!!! When I called the main office, the person on the phone was rude and not at all helpful. By the end of the job, no one showed up to do a walk around. This isn't about the quality of work. The customer service just sucked. read more

This review is for Jim, who installed the doors and windows we ordered. We thoroughly enjoyed working with him. He knows his stuff, was communicative, polite, professional, and flexible. I give him 5 stars. read more

I had three windows put in and a sliding glass door. The work they did was good. I'm giving three stars because I feel my time wasn't valued. There were issues with the instal and time I took off work and work wasn't able to be done or no one showed up. Additional they reused some existing pieces because they didn't have the pieces and they didn't stain underneath the windowsill board so standing up you can see the bear wood until you sit down on the carpet you can see it. Lastly the contract was for triple pane and the large window is double pane. I would expect at least a price cut because of the different window used. Nice folks but I'm disappointed that they stuck to the contract price with the changes and my wasted days off from work. read more

Custom Remodelers - Roofing Near Me - Lino Lakes, Minnesota

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I have been incredibly frustrated during the entire process of my CRI window installation. I have worked with many companies for home repairs over the past number of years including HVAC, carpet, appliances, windows, roof, pest control, etc., and have never had as poor of experience as I've had with CRI. We ordered windows and a patio door on 6/7/2021. The sales person repeatedly indicated that he was not going to pressure us, but then went on to offer pricing that was only available if we ordered right then and did not wait, so he did pressure us. I was told that we would be getting the best windows on the market, better than the well-known name brand competitors. Windows were expected to be installed in September. I agreed to $22,956 for 10 windows and patio door, and paid half upfront. The windows were installed 11/29/2021. Issues with original installation included screws sticking out of windows, night latches installed backwards or on the wrong side of window, sliding door installed with air gaps, multiple windows installed crooked/not plumb, spray foam insulation missing over one window, locks crooked or difficult to operate, scuffs on patio door, caulk blobs on window glass, ripped screens, window sashes/components misaligned or crooked, cold air coming in through window. Some of these issues were manufacturer-related (like the latches and screws on windows), and some were installer-related (like the windows installed crooked). Lindsey Windows is the manufacturer. The next day I called and left voicemail about the issues, to discuss pricing adjustment. I felt I was paying a premium price for a premium product, and that I had not received a premium product. I didn't want someone to come finish the trim without first discussing price. I had many calls over the next weeks trying to connect with the right people. For more than the next year, for all of 2022 and into 2023: I have had installers and the manufacturer here multiple times, often just to see what the issues are because they aren't tracking the issues themselves. I've had many appointments for them to fix issues, reinstall windows, reorder windows that couldn't be fixed. All the while, what I really wanted was an acknowledgment that I was not getting a premium product, so I should not be paying a premium price. Throughout this time, I have had multiple no-shows, both from the installers and the manufacturer, many times after I took time to move furniture away from windows and remove window coverings, adding to my frustration. I have pages and pages of notes detailing my experience. I talked with CRI regularly in the beginning, but stopped calling them because it was all so frustrating, and it seemed like they should be taking the initiative to fix things and make price adjustments. For example, CRI should be checking that their windows are plumb, not me (and we could clearly see that they were not plumb without even using a level). What bothers me is that if I can see so many issues obviously just by looking at them, how many other issues are there that I cannot see? As of 2/27/2023, they finally had the last window repaired and installed (this after multiple times of them rescheduling and delaying again). The manufacturer added silicone to one window that was not airtight, and he told me that the windows made at the time mine were made were all were made with less silicone, and he even had one job that failed more than 400 windows due to low silicone. So now I'm left wondering if I have numerous other windows that are poorly applied with silicone (the answer is yes, very likely, given the lack of quality control I've been seeing). Also, one screen still has gaps that will let bugs in, but I just wanted the experience over (it has been almost 2 years since I ordered), so I discussed pricing again with CRI. After our experience, I expected something a significant percentage discount. However, their original offered discount was less than 5% of the total price, and after sharing this review with them and discussing of discounts that had previously been communicated to me, they ended up lowering the total cost by 7%. This is a significantly smaller discount than I believe is appropriate. I still am left feeling like I paid a premium for cheap windows. I am extremely dissatisfied, and I would not trust CRI for any work on my home in the future. read more

We are so pleased with the crew from Custom Remodelers Inc/Senger Siding & Trim who replaced the siding on our garage. They started the job on time, were professional, personable, hard-working and did such a fantastic job!!! This is the best experience we've had with contractors. read more

Bob the sales person was nice at the beginning of our conversation and once we told him right now we are not interested at this time he got super pushy and racist. He said well this is the only deal you will ever get and don't try calling again for an appointment cause they won't call out here. He referred to some areas as "hoodbury" "Brooklyn dark". Very racist and uncalled for. He then started calling all window places around the area as horrible and did not offer good quality products. Also said our windows would fall out if we didn't replace them in the next few months. For one our windows are in good shape and we again just wanted to price out our options. Will definitely not be going with this company. We liked how it sounded and then Bob got pushy and rude towards the end cause we wouldn't by that night. read more

The siding used is top quality the installers very experienced and professional they did a great job The crew was always very punctual and net in their work they work very fast too very happy with their result read more

In spring 2018, we got 3 estimates for soffit/fascia work...but didn't get a good feeling from any of the contractors who came out, so we put the project on hold. Late in the fall, we had Custom Remodelers, Inc. come out and do an estimate. We liked everything about that experience. * The sales rep was able to do the estimate right there (unlike 2 of the first 3 we had come out). * During his meeting with us, he showed us his company's licenses, insurance certificates, etc. Again--first time this happened with an estimate for this project. * The price was very competitive, no down payment was required, and they arranged 18-month, no-interest financing. So we signed on the dotted line, with the understanding that the work would actually be done in spring 2019. Over the last 2 weeks, weather permitting, the soffit/fascia specialist from CRI has been at our home. On April 19, he completed all of the soffit/fascia work, and he'll come back on April 22 to wrap the trim around the garage door, to match the fascia. * He did a great job--we are more than pleased by the way our house and garage turned out. His work exceeded our expectations (which were high). * He cleaned up after himself at every turn. There is no scrap lying around, no bits and pieces we or our dog might step on. * He demonstrated true craftsmanship and pride in his work, and it shows. Our 55-year-old rambler really got a lovely face-lift! When you're putting a good amount of money into a project, it's important to trust the contractor. I highly recommend Custom Remodelers, Inc. read more

The guy who arrived said that he'd had a heart attack and a covid shot in January and didn't want to mask up. I said that I don't have full immunity and he was not happy with me. I showed him the work I wanted done and he seemed very unhappy that I was wasting his time he went out to his car to write up the bid gave it to me and as he was leaving I could hear him discussing me with the next vendor that had come to my address. This guy was unprofessional and didn't have a business card so I can't even tell you who it is but I encourage you to stay away from these people. I got quoted two different prices first he said $1,500 but then when he was done writing the estimate it's 1728. Not impressed stay away read more

I can not express enough, DO NOT GIVE THIS COMPANY YOUR NUMBER OR ALLOW THEM IN YOUR HOME!!! I foolishly agreed to a "simple no pressure" free quote on windows, gutters, and siding. This "simple free quote" ended up being, an almost 2 hour, high pressure, over priced sales pitch solely on the repair I wanted least. As soon as you said no, the rudeness came out. I received multiple calls following this meeting and each time confirmed that I was not interested. The final call from the supposed manager was completely unbelievable! He was condescending, unprofessional and darn right insulting (not the best way to close a deal). At this point I adamantly explained that under no circumstances would I EVER be doing business with this company and he continued to argue with me until I simply had to hang up!! Unfortunately that has not been the end of my contact with these horrible people, they continue to call me!!! ONCE THIS COMPANY HAS YOUR NUMBER THEY NEVER STOP! Just this week, over a year later, I received yet another call and once again explained that under no circumstances would I ever do business with their company and again asked to be removed from their list of contacts, only to receive another call 2 days later!! The child that called last, insisted that he had the right to call because I agreed to a quote with their company and he was simply following up! After I more passionately demanded to be removed from all contact lists he told me "come on lady, it's my first day calm down"! Its seriously gotten to the point of restraining order!! SPARE YOURSELF AND NEVER START CONTACT WITH THESE PEOPLE! read more

The customer service was nonexistent! The window measurement was wrong so they couldn't even install that when they installed the sliding glass door. When the installer had half of the door installed, he told me that he had to go back to the warehouse to get the other half of the door. So he was gone for an hour while I had an 'open door' on a 30° day. The workmanship is subpar and when I asked what he could do about the missing paint....he shrugged and said "Nothing". THEN the manager finally called when we rejected payment, because we didn't even receive the window, and was clueless to what was going on. Mind you, my husband had emailed pictures to the salesman. So disappointed!! I would NEVER recommend them! read more

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If you've read any of my previous posts you'd know that I typically don't like to write bad reviews. It's my personal opinion that bad business practices speak for themselves and will ultimately lead to a company's demise. Well... a year and half later and this business is somehow still around and has managed to piss me off enough to write about my experiences dealing with them. CRI had a few people come to my house and explain about various home improvement projects they could help me with. After speaking with their sales representative about the costs and timeline I needed to work with I told them that I wasn't interested. My interactions with this company, I thought, would come to end. Unfortunately over the past year I have received, almost on a daily basis, phone calls from CRI's sale people asking me if I would be interested in having them do another presentation for me or if I had any new home improvement projects. I have REPEATEDLY told them take me off their calling list but apparently they either don't care or are too lazy (or some combination of both) and think that maybe....just maybe after calling for the hundredth time that I would change my mind. I'm not sure what weird world this company thinks it operates in but badgering a potential customer into doing business with you is a sure fire way to piss them off. Bottom-line; do not give your name, number, or any information to these ass hats unless you'd like a non-stop phone party for years (hopefully not) to come... read more

Custom Remodelers - I've stopped answering but they still keep calling! - Roofing Near Me - Lino Lakes, Minnesota

I agreed to have Custom Remodelers, Inc. provide an estimate for my garage residing project. The salesperson came out, spent TWO HOURS talking siding at me, and proceeded to quote my project at approximately 5 times the cost of the online estimator based on square footage. During the conversation, the price changed multiple times. The final price offer was for that day only. But, then suddenly the price was good for a week. Long story short, I found the sales tactics of this company to be extremely shady. read more

We ordered our windows in March of 2022,and we knew that there would be delays due to covid, but I never thought I'd get a terribly made product. First, they didn't realize something was wrong with the patio door until the old one was out. The door and sash didn't go together so we could not install a handle on it and the only way we had to keep locked was with a 2x4 in the door. A whole new door had to be ordered that took about six months. The kitchen sink window frame had a crack in it and was extremely tough to open. This window had to be replaced and the replacement window had a defect in the glass and that portion of the window had to be reordered. Every single window rolled right over the safety stops. Every single window was so drafty you could feel a breeze on a windy day and dirk from outside blew in through the gaps in the track. Trim was fails to be correctly ordered multiple times. Service has been out here multiple times in less than 1 year of owning these windows. I literally just shut my bedroom window and a piece of the window trim fell off! I have never regretted a purchase more in my life! CRI has not been willing to do much and pushes blame on their manufacturer. read more

I have been very impressed with my experience with Custom Remodelers. They have followed through on every level. The salesman we worked with was very knowledgeable. He presented us with many window options and was able to recommend the best options for our house. A few weeks later another representative from the company came out and made the final measurements. The installation took place right on schedule. The team had the job done in a matter of hours. They were very professional, and did a proper job on the installation. From the initial sale to the installation, the communication was excellent through the entire process. I thoroughly recommend Custom Remodelers Inc. read more

This company is terrible to work with. The price is high for the work there installers do. Over $6k spent on this company and the window job is not up to standard. Cracks still in the windows they dont even put trimmings on the windows to seal off the air from the inside! Customer service is just bad. When you argue with them and they know they are wrong they just stop responding to your messages and texts. I highly recommend not going with this company as they are always beating around the bush to get your projects done. No direct answers are givin when you ask them a question about there work on your home. Stay away from them! read more

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For the 29 years we've lived in our two-story home painting the soffit and fascia has been my nemesis. Today my quality of life greatly improved when Mike C completed our project. I was impressed by his skills. Lines are straight; our problems were addressed, and the overall look is excellent. I appreciated that we were on a first-name basis, and he communicated well. Just four stars as this company does employ sales tactics that ask you to make a decision during the first sales meeting. But their number was within the range I expected to pay and the assurances I sought were given to me in writing. read more

I've had Custom Remodelers inc here to do three different window installs. That says, YES, they do a great job. I will have them back for a patio door install. I don't like doing reviews. Don't ask me again. read more

Got caught up in the 'spin for a prize' gimmick for our kid at the State Fair one year. Because they wouldn't stop calling, we agreed to have them out for an exterior estimate. Couple of sales guys came to play good cop/bad cop routine and presented an initial laughable quote. We played the game and got them down to what we thought was a fair price and signed the contract for siding, fascia, soffits, and gutters at end of September for work to start the end of November. Work didn't start until last part of January and the nightmare began. The initial crew was sloppy, negligent, and did poor workmanship (see some of the pics below). Plus they didn't get us everything we contracted (like window trim) and the office charged my account before work was done. After disputing the charge with Wells Fargo and consulting with an attorney on our rights with the contract, we were able to get the company to send out another crew to redo everything a few months later. Although the office crew clearly had no interest in making it right, the people they sent to fix were nice and even admitted the company's gone downhill the past few years. Evidently if you don't pay the high dollar they initially propose, you get crappy workers. Steer clear of this company!! read more

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Wouldn't honor my appointment without my "husband home". They contacted my cell phone and asked for my husband. I called for a follow up to get a quote and they didn't return my call. read more

While Steve will say all the right things to get your signature onto that contract, that's as far as it goes. We made our initial deposit for them to get started, 3 weeks they said. When asked how long the installation takes, he says 1 day tops. Three weeks came & went, not a word. Though the deposit was taken from our credit card a week after. Funny how they are so quick to take your money, yet so slow to get the work started. My husband reached out to them, they said they will come by on Wednesday 10/19 between the hours of 12-4pm. Had to take the whole day off from work to wait for them to come. Called them around 1, said they're on their way. Called them round 3:30, said they're still on the way. He waited until 5, no show. He called Steve to find out what's going on. Gave him the name & phone number of the person he's been talking, Steve had no idea as to who that is. He then told him he will look into it and have Ray (Manager) get in touch with him after finding out what's going on. Ray called and explain that they took on more work than they can handle so they had to hire outside companies to do finish the work before Winter arrives and to give them until tomorrow morning (10/20). Mind you he assured us they do not hire outside contractors and all the work is done by their employees. Which makes me question all the other things he told us about. Again, he took another day off to wait for them. Called them at 10AM, said they're on their way, 12:30 still no show. Again, he called them (never once did they call him). He finally had enough and called our credit card company and told them the situation. They understood, and said they will look into it. 1:30 that afternoon, they finally showed up. Did the work, but somehow "forgot" that we ordered the tip-up and said he will return the next day to finish it. 10/21, my husband waited, called, again nothing. Called them yet again, at this point we lost track as to how many times we had to call them. They told him they be 4-5 in the afternoon or they'll be here first thing in the morning 10/22. Again no show on 10/21. 10/22 @ 12:00 pm, no signs of them anywhere, he called them they said they will be here around 3pm. This is the one & only time I will ever do business with them. I have never done business with a company so unprofessional and unorganized as this one. Needless to say, I will tell everyone I know to stay away from the company and run as fast as they can the opposite direction if they are ever approached by them due to their deception and bad practice. My husband lost 3 days of work due to this, which they should be compensating him due to their punctuality or lack of it. Please do not do business with this company unless you enjoy getting the runaround. read more

How is this place in business? Dishonest, high pressure sales, terrible customer service! Reading through the reviews there are many with a similar experience. Do not agree to let them schedule an appointment in your home for an estimate. We reluctantly signed a contract for new windows in April, and are still left with an unfinished project 6 months later with winter fast approaching. Our project apparently fell through the cracks, but they have yet to provide any meaningful reconciliation. Our windows arrived initially without the trim work we had ordered and the wrong hardware (early July). The installer left with the windows and said they would be in touch. Many weeks passed with no word. After multiple calls and messages (not returned) we finally got a hold of a manager who was somewhat apologetic and got us on the schedule for mid October. They showed up again with the wrong hardware and no trim! And once again, we are back leaving messages with no response.... We've been remodeling homes and hiring contractors for 13 years, there are plenty of honest, high quality remodeling companies in the twin cities, so avoid this one! read more

Avoid this company! High pressure sales tactics. Slow response to our calls. Sloppy and amateur installation. We needed to go out and hire a professional to redo our bathroom window. I'm amazed they are still in business. read more

If you're a woman, GO ELSEWHERE! I'll start off by saying that I own my house, not my fiancé; I own it and I am the decision maker on projects done to my home. A woman owning a home?! That's crazy! I know! But I managed to retreat from my kitchen around 3:15 when the guy came over to give me a quote. I greeted (I believe his name was John) outside and immediately he asked me where my fiancé was. I told him he was at work, that I owned the house and that he would only be working with me today. He said, "well when will he be home...?" I told him sometime within the hour, but again, he's here to work with me only. "Ok well then let's just wait out here until he gets home." Um. Seriously? So we waited. Stood in my driveway for almost 45 minutes. And waited for the man to get here.... Because God forbid John have to pitch a sale to a woman... I'd ask him about their products or if he wanted to go ahead and measure the run while we're waiting but he wouldn't answer my questions. He'd just ignore me or change the subject. At one point he asked me if I had a mortgage, which I felt was inappropriate. It had nothing to do with what he was here to do, he was just making terribly uncomfortable small talk. I don't want to talk about my finances with you, sexist stranger! So fiancé comes home and John gives us his pitch, and we showed interest. Their gutters seemed good but obviously it comes down to price for us. John asked if we could commit to making a deal today. We said no, we need to get a quote first. We can't commit without a quote (he hadn't measured or quoted yet and he's already hard-selling). He asked if after the quote we could commit, again we said not today because this would be the first quote we have and we like to get 3. After some arguing, he said, "alright, I'm going to go out and measure and I'll be right back with your quote." The guy gets in his car and leaves. He just left. No measuring. No quote. No "thanks for considering our company" or "I understand that it's the best choice to get multiple quotes, we will make our best effort to fit your budget and would love to do business with you"... Just a false promise and an escape. I'm literally baffled. I'm offended, hurt, embarrassed... This company is despicable and John is a total scum bag. Avoid Custom Remodelers Inc at all costs. read more

In 2003, they came to our house in Minneapolis to give us a "presentation" on new siding. There were two sales people who spent an hour or more of my and my (now) wife's time. They used a lot of shady high pressure sales tactics, like telling us that they could only give us a great deal that night, and that the guy had to make a sale so he could justify to his own wife and child why he was out late. Years later we found out that the siding they had suggested was completely unnecessary and would have been a bad idea since we had fairly decent wood siding. As an alternative we decided to just paint the siding, and its just now showing some signs of wear. read more

Pushy stale sales culture. Driven by money and the bottom line. Not service nor customer oriented.

I've used CRI twice over the last 3 years to replace doors in my home. Three years ago they replaced my front door, then last year they replaced 2 more exterior doors for me. The first experience with the front door was a good one. The second experience with the other two doors a year later was not ideal, they did a horrible caulking job on one of the doors and I had to insist they come back and do it correctly. It took 3 months and multiple returns for them to complete the "fix" of the caulking (which had to be entirely removed and re-done). Also, for this second project I paid cash: half up front and half when the job was complete, a check which I handed to the guy who installed the two doors on the day of installation. Two months after my doors were installed I got a collection letter, even though both of my checks for payment were cashed. I called and explained I handed the second portion of the payment to the guy who installed my doors and told them they needed to get the funds from him if they didn't receive it, because my check was cashed that same day. They called back later and explained it was an accounting error on their part. I still don't know if the installer stole my check/funds or if they just didn't record the payment in their system. Now last Friday a guy came to my door in the middle of the day and asked if we need any work done. I explained I've already replaced all of my doors, my roof and all of my siding since I've owned this house and have no other projects needed. He "noticed" one of the seals on an upper level window was broken and told me I should get a quote on new windows. I explained I don't need new windows and he insisted that I needed a quote. After nearly 15 minutes holding my front door ajar in -14 degrees insisting I do not need a quote the guy "signed me up" for someone to come out on Monday, even thought I told him I am NOT buying windows. He said "that's totally fine, we will just measure it up quick and give you a price and be on our way" I did explain to him multiple times that I have used their company in the past and know how their sales pitches go, and have no interest. He said it was "their pleasure" to come out and give us a price, "no pressure!!" On Monday the guy arrived right on time. I let him in and explained how their street jockey insisted I need new windows even though I have zero intention of replacing them and I let the guy measure all my windows and start his pitch. Since I've heard the pitch twice before I made him do the cliff notes version and after many layers of discounts they always throw in, I got my ending price and he left 1 hour and 40 minutes after arriving. The next day (Tuesday) their scheduling gal called me and said their manager wasn't sure I was offered all their best discounts and the manager himself would like to come out the next day and measure my windows again and give me a better quote. I explained I didn't need another quote as I am not buying windows and she said it was their pleasure to come out again and insisted. I explained it was a waste of time and they assured me it was not and schedule me for the next day without me even agreeing to it. On Wednesday the guy arrived right on time. I expected the manager and instead I got their newest employee, 3 weeks with the company who had no idea I already had a quote two days prior or any idea that I have told them already I am NOT buying windows. I explained how not only were they wasting HIS time, but MY time. He measured all my windows and then stood their incredibly nervous/uncomfortable to give me a price because I refused to tell him the price I got on Monday from their other sales guy. He ended up giving me a quote that was 2k less than the first quote, and that was at 38% discount from the "starting price" of their windows. He tried to get me to discuss payment options and I explained to him I have the cash on hand to buy windows right now, I also have a 20K open line of credit with their Home Projects Credit service, which I got 3 years prior but had zero intention of using BECAUSE I'M NOT BUYING WINDOWS. After 1 hour at my house he left. I haven't heard back yet from the company, however I do hope they call me back so I can direct them to this review. Maybe reading my words in black and white will get my point across. They clearly don't listen to you when you speak to them, or they wouldn't have insisted on wasting so much of my time and theirs. read more