The Smock It team is a pool service I am able to recommend enthusiastically. They are very…read moreresponsive to customer needs. They provide excellent value to customers.

Came right away did a great job! Will hire them again! Nobody else could come so soon! Awesome!!!read more

Found Articline pool services through Yelp referral. Omar was prompt, professional, and responsive…read more He worked with me to help get my pool from green to healthy in under a week. Omar and his team inspected my saltwater pool system and advised me on how to treat it. Never try to upsell or find a problem to try to justify extra charges. The service was reasonably priced and very effective. Highly recommend Omar and Articline pool services for all your El Paso Pool needs.

Responded quickly and had great communication throughout my service. Needed heater repaired and…read moreexplained what was done. Great customer service and will use again for my pool maintenance.

You can schedule an appointment but good luck getting them to show up! The times they have showed…read moreup, they can't even diagnose the problem! Owner will promise to call you back but never does. He reminds me of a bad employee trying to run a business!

Fixed my multi valve and taught me the basics of pool care great customer service. Very fair cost…read more And pet friendly little white dog in the shop is cute

If you have done business with this company, you may want to double check with the El Paso Planning…read moreand Inspection Department to make sure that The Dorian Construction Group LLC did not do the same thing to you as they did to me. I would not recommend this company for any project in your home. The person that I dealt with was Miguel Mercado. I hired this company to build a swimming pool in my backyard around May 2022. The project was completed in June 2023. The warning against hiring this company has to do with the following facts: - They finished building the swimming pool with an expired permit - They never scheduled a final inspection for the swimming pool. Late last year, around September 2023, I hired another company to do a different project in my backyard, and one of the workers mentioned to me that the electrical work done by The Dorian Construction Group LLC for my swimming pool was done incorrectly, or not up to code. I decided to contact the El Paso Planning and Inspection Department to schedule an inspection. The inspector notified me on the day of the inspection that the permit for the swimming pool was never renewed after it expired on December 23rd, 2022 and no one had scheduled a final inspection of the swimming pool. There were a few things that were done incorrectly, such as: -There was no red caution tape placed above the grey pipe that contains the electrical wire. - There was not tracer wire placed next to the yellow gas pipe. I opened a claim against them with their bond company but I was informed that I had to give them a second chance to correct these issues. The Dorian Construction Group LLC did renew the permit and took care of a couple of smaller issues, but they did not do anything to correct the missing red caution tape or the tracer wire. After a few weeks of not hearing anything from them, I decided to hire a different company to correct these issues. I do not know how to describe their response to this matter. After finding out that I had to give them a second chance, I sent them a letter and an email explaining the findings of the investigation. I received an email from them that included the following sentence: "I want to express my gratitude for informing us about the recent audit findings.: I do not know how this company runs their business, but they are either very incompetent, or unethical, or both. Finally, after the swimming pool was finished, I noticed a leak in the concrete wall where the skimmer is located. They have sent people to correct the problem, I think four to five times, but it has never been fixed correctly. I finally decided to hire another company to fix the problem rather than continue dealing with The Dorian Construction Group LLC.

This company is a scam!! We decided to contract Dorian construction group because Miguel committed…read moreto completing the project (pool and backyard landscaping) in 3-4 months. We agreed to move forward and stressed many many times how important it was that this project be completed as our son has cancer and we wanted to enjoy the summer in our backyard because we are limited to what we can do. Originally they were quick to break ground but after they received the 3rd payment (which we unfortunately agreed to pay because Miguel stated they needed the money to move forward even though the work was not complete), things halted. When I would mention that he said the project would be completed in 3-4 months, he would just say that a completion date was not in the contract. I'm pretty sure this is his pattern given how many litigations there are against him. You won't find anything against Dorian Construction group, but I encourage you to look them up under his name and you will be surprised. After 9 months of the project not being close to completed and summer ending, we decided to cancel the contract. The work (or should I say what was NOT done) was so surprising. Miguel lied to us that irrigation had been run, it was not. Instead, he had a company come in and fill our entire backyard with rocks while we were away for my sons surgery and radiation. He also had them cover the trench that irrigation was to be ran and then told us that it was done. The company he hired to do the work confirmed what he told them. The auto fill for the pool was never completed, instead, they just cut the pvc pipe and put concrete over it. There was never a pool decking ground ran, and if it was.. they never had it inspected. The pipes for the pool were crossed and not laid correctly. The plumbing pipe was not to code. The gas line was not up to code. The spa was 51" deep vs the standard depth. And when we asked to have it corrected, they said they could not add extra concrete to fix the depth and seat height. The concrete pad for the equipment was very small and needed to be doubled in size. The 30x10 pergola that was put up did not have hurricane ties or brackets. It only has nails. The turf for the play area is the cheapest turf on the market. Which is surprising because our project total was $150k. Overall, we are so happy we had someone else complete our project. If you want to be scammed out of money, get low quality uncompleted work, and have someone else come in to finish the job.. then I encourage you to go with Dorian. But to save you time, money, headaches, and sanity.. please please stay away from them!!

Hi im writing this review for Hernco Art hernandez was our pool guy while we lived in calif he was…read moresupposedly taking care of our pool in texas ,HE NEVER SHOWED US PICTURES OF HIS WORK ALWAYS HAD EXCUSES FOR NO DOING SOMETHING CHARGING US FOR REPAIRS WE NEVER EVEN neededE ..we moved back to texas today thinking we would take a nice relaxing dip in the pool this US what we came back too If your cleaning our pool once a week it shd not look like this DDONT USE HIM

Adrian R is not lying- I texted back to you, stating I was his wife (with his screenshot so that…read moreyou would know it was the same client) and I advised we were available for that Sunday all day. I had to start trying to reach out to you because he said you had been unresponsive to his texts. I responded that we would be available all day that Sunday, which would have left it up to your availability. After 2pm, I texted you to check in to see if you were going to still be able to make it. I was open to you rescheduling if it was necessary, and gave you the benefit of the doubt. You said that you would come out the next day, Monday. I also inquired how you preferred your payment so that I could make that arrangement (downloaded Zelle App) and again you never came, nor called or texted to cancel. Yes my husband did tell you that he had just recently paid someone else and that is what lead us to find someone else. This is why we went to Yelp to find other pool cleaners, and yes that is why we both contacted you. I gave you my address and asked if you could come after 12 noon. I was willing to reschedule, even after you didn't show up on Monday. I doubt that you were going to reschedule if I hadn't texted you on Sunday. Both my husband and I never place negative reviews for local businesses, but your response to his review is abhorrent. I hope you learn to better respect your prospective clients. But I guess that's what will keep you as a "small" business and you will never grow.

Company has failed to resolve warranty covered plaster/structural issues. After multiple attempts…read moreto communicate(certified letter, BBB, and messenger) spa area issues remain. Contract was signed and job paid in full. Please do not use this company. Will continue to try to resolve by other means.

If I could give negative starts I would! Don't waste your time or Money with this Company . The…read moreowner lies and doesn't follow through. We still have not received the pump attachment for the Salt water system. We had damage to our landscape that he was supposed to fix and never did as well as damage to the back door windows. The plaster for the pool was done sloppy and is all over the tile . Now we have to spend more money to get it fixed .

Marc lies & was drinking a few timIes he came to my house. Was supposed to bring a new control…read morepanal last year I believe. I never heard from him again. I called & called, went to the shop which was closed. I left a long note on the filthy van parked in front of the shop. No answer. I called the manufacturer & told them I would not let him represent my product if I was them. Now I have to get somebody to look at & see what it's going to cost to get my hot tub running right. I've had it 6 yrs & no warranty left. I've heard he is out of business & that makes me happy.

Able Pool & Spa suck! If you buy from them you will be sorry. My warranty ran out w/o getting the…read morenew control panal I needed. Marc lies, doesn't show up, doesn't answer the phone & smells like booze the few times he was here. I don't want him in my house ever again. I reported him to the manufacturer. Don't know if it did any good but I told them I wouldn't want him representing my product. I'm done with him. My hot tub is fine no thanks to Marc.

They make you pay for a month ahead. Then out of 4 weeks they miss one. When you ask for a credit…read moretoward the next month. They get mad. Right now they owe me for three weeks plus May and they will not show up for work, return calls, emails, or text. I am out close $400 and I am on Social Security. DO NOT HIRE THIS COMPANY. My neighbors have had the same thing happen plus double billing. They take advantage of the elderly. DO NOT HIRE THIS COMPANY.

This is not a good company. The customer is always last. Didn't show up, and when they did, it…read morewas very late in the day -- when we asked them not to come due to dogs in our backyard. We went out of our way for them, but they simply cared about speed and getting paid, not actually taking care of the pool. Shoddy work. Very unhappy with Ocean Pools.