On Saturday, I found that I had a leak around my kitchen sink drain pipe(lateral), I called Custom Plumbing to see if I could schedule an appointment for Monday. "Of course", Linda said," please send me a picture of what needs fixing", which I did. I was to call Monday AM, to find out what time a crew would be out. I mentioned that I would like a new kitchen faucet while I had a plumber here. It was decided that I was to go find a kitchen faucet and they would install while they were here. We rescheduled for Tuesday. I call Tuesday morning at 7am, was told by Linda that someone would be out "late morning/early afternoon. I received a phone call around 10am, he asked me about a wiggly arm on my faucet, I told him, I had decided not to get a new faucet but was hoping he could just tighten the wiggly arm, he said I could tighten it with an allen wrench...I proceeded to tell him that I needed the 'lateral' drain pipe replaced, not the kitchen sink arm. He told me that he would have to call the office to tell them that a 'wrecking' crew was needed. I should have called the office, then but thought they would call me to tell me what was needed. At 3:30pm, I called Linda to be told that they couldn't do the job, they were 2-3 weeks out. Linda proceeded to tell me that she was not a plumber so she had no idea what was needed. I replied, what was the picture that I sent her for? She was to relay the info/problem to the plumber. In short, I have been 4 days without a kitchen sink drain, can't use the dishwasher so dishes have been piling up. What kind of business does business this way? I will NEVER call Custom Plumbing nor will I refer them, ever again!! read more