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    Custom Plumbing

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Custom Plumbing

    Plumbing inspection

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    2 years ago

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    Midway Plumbing - Our owner David Ratliff

    Midway Plumbing

    (34 reviews)

    We contacted Midway Plumbing when we were having a sink drain issue in my kitchen. The plumber;…read moreRyder Ratliff, did an awesome job in clearing the drain and in the process we encountered a few other issues. Ryder addressed them, completed the job with professionalism. He's very meticulous and does quality work. We appreciated the great work he did. We will use them again if needed in the future.

    I would get a second or 3rd opinion from another plumber or verify with a friend or contractor who…read moreknows something about plumbing. My sewage line wasn't draining properly so I got bid from them. They used a camera (sophisticated) to explore the sewage line, which was about 60 ft from the fence line/alley. Guy said that it was old clay pipe that needed to be replaced for $7000. And they would have to replace it all the way to the city main, which would make Abilene the only city that allows anyone to work on their city mains. So just to check on what the city had which I figured was upgraded to pvc (it was) I dug down to the sewer line at the edge of the property. So I started digging down to the sewer line a couple of other places just to verify what the plumber claimed. It ended up only being clay about 10 ft on my property from the city's line. So if the guy had been honest and not tried to grossly exaggerated or pad the estimate he would have said replace the 10 feet of clay because he couldn't have missed it with the camera that he ran from the trap next to my house down toward the fence line. This is probably a common way that unscrupulous plumbers line their pockets. It took a day to dig up that 10 ft of clay and replace w pvc. Cost $89 for supplies. What a profit margin. The sad thing or maybe part of the scam was the fish (Christian) symbol on his truck.

    Bryant's Plumbing

    Bryant's Plumbing

    (16 reviews)

    I called Bryant's Plumbing to fix my hot water heater mess. Rachel answered the phone and on every…read morecall was and is very nice, polite and professional with a great sense of humor. She first sent over Dusty and Chad, Dusty is a super positive person and was great at explaining what I needed to do and what was wrong. Chad was a very nice person who answered questions easily and was very upbeat. The next visit, Gary and Dalton showed, again I had two very nice, down to earth and kind people, who explained the process and let me watch them work (the patience of these people is amazing lol!), while watching the process, I was impressed with Gary's thoroughness. These individuals are hard working guys who are willing to explain why they need to do what they are doing and I would recommend them to anyone. A good company that helped me out expediently and cheerfully. I appreciate it all very much - thanks guys and Rachel!! Recommended for great service, great quality and even better value!

    I contacted Bryant's Plumbing wanting a bid on a fixer upper project and I trusted Bryant because I…read moregrew up with him. He convinced me I'd be better off letting his guys work hourly, rather than getting a bid, and he told me the work should take 2-3 days. Trusting they'd get the job done in a timely manner proved to be a huge mistake. I received the invoice and was totally shocked to find he had invoiced me for 4 full days. His guys also left a huge mess. Rotted cast iron was left in the front yard, the clean out was uncapped and they didn't bury it, the tub was filled with disgusting wet insulation, and the hot water heater that had a leak was left behind. I immediately contacted Bryant to express my concern over the price and we just went round and round in circles over the phone. At the end of our conversation, I asked him why his guys had left such a mess to which he replied that they weren't done yet. So in other words, he was going to have his guys go back out and bill me for a 5th day. Wow! Seriously, if you're going to give someone an estimate on time, you should at the very least be in the ballpark, if you call yourself a professional. Also you need to communicate when you are taking longer than quoted and the customer is being billed by the hour. Plus why are you sending me an invoice before the work is done? Doesn't make sense. I believe if I hadn't called him out, he would have taken my money and left me with that mess. Claiming to provide quality workmanship...please, spare me. Check the pics. Does this look like quality work to you?

    Mr. Rooter Plumbing of Abilene

    Mr. Rooter Plumbing of Abilene

    (41 reviews)

    FRAUD ALERT!!! These animals came to my home as part of my home warranty with AHS and as a former…read moreHVAC tech I knew EXACTLY what they were thinking. The younger guy was rude to my wife as they went to the wrong door and never rang the bell then attempted to mock her suggesting she should have known they were there? Next, these fraudsters stood around as I attempted to move a stacked washer and dryer so they had more room with so much as offering a hand. The kid went back and took photos. But the older fraud already knew the problem or rather... the "solution" he would present. He told me they didn't sell valves separately but I KNEW THEY DID! I said they do, then he said something that made no sense and told me I would need to move the washer and dryer myself and they would have to replace the entire box even though the warranty would only cover the valves? But why would a warranty only cover valves you supposedly couldn't buy? This along with obviously cutting drywall I would have to fix, replacing my CPVS piping with pex without giving me a reason. BUT did tell me the warranty would cover the valves? How could a home warranty cover valves that didn't exist as a part? How would they price them? 1/3 of a box set? I never told them I was an HVAC tech and they assumed because of our home that they could rip us off and tried. DO NOT USE THIS COMPANY! They WILL take your warranty and include whatever they can to max out your repair. I WOULD NOT TRUST THEM WITH THE REPAIR THEY ARE THAT INCOMPETENT. So I purchased the valves myself and will make the fix myself. Save your mothers and fathers and daughters from these dregs of humanity. The WORST!!! Negative 10 stars! They MUST BE PUT OUT OF BUSINESS! Sadly the kids name was "Emmanuel." I would not want to be him when the REAL Emmanuel comes back in His Glory against all unrighteousness. He HATES fraud.

    First they broke a part and caused a leak that was not there before they did it. Then they told me…read morethey would there Monday to fix it and told me what a big job it would be and would have to go under the house and all kinds of stuff. They did not go under the house and it took them less than an hour and they charged me $665.00 when I said that is a lot of money and they knock off $100.00. It should have been done free as they broke it and then if I was to pay it should have been no more than $200 to $250. They saw an old woman (81) and took advantage of it. They left it leaking for another week. I am very disappointed and will never use these people again. I will not recommend them.

    Custom Plumbing - plumbing - Updated May 2026

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