We had a 'jiggle' in our electricity Sunday morning. We came home with no A/C! We called Custom Comfort A/C and we had a serviceman named Aaron out within the hour. He was able to get us back online in no time at all. Wednesday, we had Custom Comfort A/C come out for seasonal maintenance. Devin gave our unit a good going-over, cleaning coils, filter, etc. Both men were very knowledgeable and nice. The staff in the office is also courteous and do their best to help. read more

I have mixed feelings about this place. About 2 weeks ago my air conditioning stopped working, a technician was sent out replaced a filter and said it was good to go. 10 days later, the AC stops working again. This time a different technician, Devin came out and seemed to do a much more thorough check to figure out what was wrong. Some of what he saw that was wrong this time should have been caught the first time. On the upside they didn't charge me for a second service call, but it would have been nice just to have everything fixed at one time. read more

Devin Gilbert did a fabulous job of fixing our AC in Pearland! Centerpoint did a planned power outage for 2 days & it was right when my spouse had surgery & needed to rest. Devin was so helpful in finding the solution & educating us about ways to keep our system working w/outages in the future. read more

Custom Comfort technician Devin Gilbert did a great job this morning servicing my two AC units. Friendly and took time to explain the condition of both units, and advised on how to keep them running efficiently during this Texas heat! Great value considering working between units in 2nd floor attic and compressors in the backyard. read more

Devin did a fantastic job with our tune-up. He informed us of the current condition of our HVAC system and any potential improvements to avoid future issues. Also taped up an air duct that was leaking. read more

Custom Comfort Air sent Devon Gilbert to perform the bi-annual inspection of our 3 Lennox Heat Pump units. He arrived on time and inspected the components inside the attic and the 3 compressors outside quickly and efficiently, completing this task in less than 2 hours. He also changed the air filters on all 3 units and poured Zep cleaning fluid down each drain line. I found Devon to be knowledgeable about these tasks and pleasant to work with. read more

Found the problem and had the AC running back to normal. Glad they have on call working on Sunday.

Love this company. Used for years and they have always been honest and helpful. Devin performed our twice yearly checkup today and was great!! read more

Devin Gilbert with Custom Comfort Air was an outstanding technician on our project. He exceeded our expectations by providing knowledgeable, professional service and taking the time to educate us about our A/C system. He also discussed practical steps we can take to improve our system's efficiency. We would gladly contact him again for future service needs. read more

Gilbert was great. He was prompt, pleasant to deal with. He was very knowledgeable. Layed out all my options clearly. No hard sells. If possible I would ask for him back. read more

Noticed my AC not functioning around 2 pm, they were able to get to us by 4. A simple fix that Devin explained to us really well. Have used this company for years and appreciate the technicians like Devin who take the time to explain in regular terms what is happening with our units. Devin was prompt, courteous and knowledgeable. read more

I had my first Air service completed today. Devin was very informative, highly knowledgeable, and took the time to explain everything in a way that was easy to understand. His professionalism and expertise were outstanding. I would highly recommend Custom Comfort Air to anyone needing service. read more

This company provides great service. They let you know in advance when they are going to arrive and show up on time. Devin is very professional and knowledgeable about our Lennox A/C system. Thanks! read more

Devin from Customer Comfort Air always does a great job for us. He came today for our annual system check. Devin is always On-time, efficient and communicates all that we need to know. Highly recommend Customer Comfort Air for installations, annual check ups and repairs. read more

Devin completed our spring AC checkup. He was thorough, and completed all checks quickly. Service was excellent and Devin was courteous and professional. read more

Darrell was on time and professional. He explained everything easily. He took the time to explain something that could be fixed but was not pushy. read more

I called that day we had no air sent Devin out found the problem it was the blower. The next morning they located one Devin came back out that evening and put it in problem solved. Devin has a great personality it's. Ice to have people your comfortable with working on something in your house read more

Devin came by did great job. would recommend custom comfort and Devin to anyone who needs ac service or maintenance

Devin did great. He was informative and knowledgeable. Explains everything where you can understand it. He is very thorough when diagnosing the problem. I highly recommend Devin and Custom Comfort Air! read more

Sergio was polite and efficient. Great service. This was the part 2 of AC/furnace system check.

We had one of Custom Comfort Air's technicians come out on 09/02/22 to give us a quote for repairs, our A/C unit was working extra hard and taking longer to cool than typical summers in the past. We also wanted to sign up for their maintenance program. The technician went up into the attic and gave us a $4500 quote for a coil replacement, to fix a leak and a Freon refill. He did not fix anything that day, but he did bust an insulated pipe from the A/C unit. I understand accidents happen. That evening, water was pouring through our ceiling in a steady stream and there was a pretty big puddle on our floor when we noticed it at almost midnight. We shut the A/C unit off, my husband found the pipe the water was coming from and patched it up. We called Custom Comfort Air Saturday and left a message. They called us back that day. Richard said he would send out a guy to fix it Tuesday morning (Monday was Labor Day) if the leak had been stopped. The same technician showed up to fix what he did and, since our A/C unit was still under warranty, it was going to cost us $2100 to fix what was needed instead of the original $4500 quote. This did not include the cost to fix the water damage he had caused. At this point, we had a piece of sheet rock about 1 foot long dangling from our ceiling. The technician didn't fix the ceiling, dry out the insulation... because he's an A/C guy. Richard was going to send a sheet rock guy to fix it. The man showed up, took pictures and said he would be in contact. He was supposed to come fix it sometime mid September, but never showed up. Well, it is now 10/10/22; well over a month since this has happened and our ceiling still has not been fixed and the water damage from the ceiling is spreading. At this point, my husband has taken 3 different days off from work so someone is home when the technician came to fix the pipe he busted and for the sheet rock people Richard "hired" to work on our ceiling. They never showed up. We found someone who does great sheet rock work and several recommendations and he gave us a quote. Well, Richard said he doesn't want to use him (it's our home his employee made a mess of). Richard said he would send someone else. On 10/07/22 (Over 1 month of dealing with this) a man called and said he was told to call us because we needed sheet rock work. When we asked who gave him our contact information, he had no idea, he just said someone told him to call us. I asked if he was from Custom Comfort and he said no. We told him no thank you. The complete lack of communication and professionalism with Custom Comfort Air, Nicole, Richard and the company is so frustrating and infuriating. The neglect for customers homes is ridiculous. The wet spot on the sheet rock has spread about 5-6 feet through the kitchen. WE ended up hiring the company we found originally; and he has taken care to dry out our insulation, replace the damaged insulation, spray against mold and mildew, fix the sheet rock and paint the ceiling. And we paid him out of our own pocket since we did not want to have mold spreading in our attic. I say all this because in the entire month that I have been watching the spread of the moisture, Richard and Nicole have given us the runaround and have avoided fixing their mistakes. And also, we found another company to fix our original problem with our A/C. They picked up the new coil, fixed the original leak and filled up with Freon for less than half of what Custom Comfort Air was going to charge us. Not only is Custom Comfort Air a company that is irresponsible with their mistakes and give people the runaround, but they are also gouging customers for their "services". I absolutely would NOT trust Custom Comfort Air with any of their services. Date of original damage to ceiling: 09/02/22 Still getting the runaround: 10/10/22 - they will not pay for the damages they caused, which we fixed and paid for out of our own pocket. Richard will not pay because it's not "His guy". None of "his guys" have shown up to do any of the work. read more

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Devin Gilbert was an absolutely amazing service tech. He was on time, respectful and thorough. Definitely would prefer him again for fall/winter check up. read more

Devin Gilbert installed the blower motor in our home HVAC system. He was very professional and completed the work with minimal disruption of our activities. He was also quite friendly and explained the work thoroughly. read more

Susan Reed. Aaron Henkel and his crew provided excellent service. They deserve an A. I used to be a teacher, so I grade. My WiFi went out during the installation (no connection to the work y'all were doing), and he helped me with ATT so I could get the WiFi restored. After the work the men cleaned up very well. Aaron was involved from start to finish supervising. I appreciate your excellent service and will recommend your company and Aaron to do AC replacement. The original AC's installed by Pulte are junk, so opportunities are big in Del Webb for replacement. read more

Met with Aaron on Tuesday. He looked at site and prepared a professional proposal.Based on his knowledge and custom comfort being in this area all those years I went with them. I chose the following Tuesday A.M. as the installation date. Aaron said it would take a half day which I couldn't believe. Moises and his team of techicians arrived bright and early and in a little over 3 hours cold air was blowing from the new system. A few days later Aaron came and inspected the new system and stopped the increased air flow noise. I am a happy customer. read more

Johnny is an excellent technician. He explained everything that needed to be done with my air conditioning and exactly what it would cost me. He was really great to work with. read more

Well it's even 4 months since another company come out and replaced the coils. It took them about 1hour and 30 min. So that 4500 quote would be 500 for coils and 4000 for 1.5 hours work. Sign me up I wish I could find a job that pays even half that hourly rate. Needless to say we won't call on them again. read more

The technicians always let you know what you will have to pay. There are never any surprises, everything is explained and the work is done as discussed. I recommend them without reservation. read more

This review is solely based on the customer service I received on the phone today. I called the business at 4:47 and Nicole answered. I asked to speak with a specific member from leadership who instructed my mom to tell me to call and ask for him. Nicole said he is unavailable. I asked if he will return later so I can call again since it was a time-sensitive subject. She ignored me and repeated that he is unavailable, then HUNG UP on me. I called back immediately and she did not pick up. This is the business' first line of communication? Yikes. If that's the case, imagine how much worse doing business with them could be. read more

Great service professionally done Custom Comfort takes great care of our air and always respond quickly.

Colt from Custom Comfort performed the annual heating system tuneup at my house during the first week of this year. He was on time, provided timely information and service and advised on future service considerations. read more

Johnny was "Johnny on the spot" during my regular service call. He spent 2 hrs making sure my A/C was working properly. My A/C had been cutting off and back on for a couple of weeks. Had a Service man out but he didn't resolve the issue.... So along came Johnny... replaced the capacitor and made sure everything was working before he left. Very polite, friendly and helpful! read more

My mom's AC unit annual checkup guy was Colt. I had a window from 10am-2pm and was happily surprised when he arrived at 10 am. He was friendly, informative, helpful, and quick! What more could you ask for? read more

We had Custom Comfort come for an A/C unit check as regular maintenance. Our house, and A/C unit are less than 2 years old. Most everything checked ok, but we were told that we needed the box around the unit in the attic needs to be rebuilt for $750, a media filter...BUT we needed a IAQ test (indoor air quality) to determine what filter is recommended, and with dogs, the super expensive UV filter might be the best. Then the tech, while nice and professional, shoved the Gold Membership down my throat - which I'm pretty sure he's instructed to do. I reached out to my brother, who is HVAC certified and runs his own business (I'm not in his service area) and let me know that everything I was being told was simply up selling their services. read more

Called Custom in a pinch from a referral due to my ac unit crashing after 15 years two days ago. Buddy said it was a great company and treated him right last year. I called and had a tech come and give me a quote. Almost a straight 100% price increase from my referrals price for same 3 ton unit replacement. I called two other HVAC companies, one from CONROE and they were both half the cost of what Custom quoted me for doing the same work. I feel like Custom tried taking advantage in the fact 1. I had no ac and it's beginning of summer. 2. My wife is pregnant and we are expecting this week. Bad business when you're double the cost and taking advantage of people. Other company came and temporarily got my ac running free of charge to bide me over for a week or two when he'll install my new ac. You won't catch me dead referring Custom Comfort Air to anyone. read more

We used Custom Comfort Air as they are the contractor that Costco refers, let me just say that I am not impressed. We had our system installed over 6 weeks ago and yet they cannot seem to make it to our house to balance the system and remove the humidity out of our house. The people that work for this company are extremely unprofessional from the lady that works in the office, scheduling appointments to the techs and salesmen that come to your house. Once again they were suppose to show up to our house today to fix the system yet when my husband told them its not the thermostat that is the problem its the humidity they decided to cancel the appointment and not show up without saying a word to us about it even though my husband took off work today for this. Would highly not recommend. read more

Purchased a new A/C through Costco and this company did the installation. We love our new unit, and the owners are committed to customer satisfaction. This is a very genuine local business that cares about your issues and concerns. I feel confident in recommending this company to others. read more

Tracy A. was a great tech. He was very professional. The work was done in a timely manner. He followed all the CDC guidelines for COVID. Very affordable. I would recommend him to anyone. read more

Custom comfort is contracted through Costco, that's a huge plus. We got two new complete systems through custom comfort- they are amazing! Miguel explained everything and the install crew did an amazing job in only one day! Nichole has been awesome through the paperwork. We recommend them to everyone we know!! read more

I've been using Custom Comfort Air for about 10 years when they installed my Trane unit. They did a great job with the installation. I've been having them come out twice per year since then and they have never treated me wrong. In fact, I had an a/c check this past spring and the tech found the capacitor/wires were burned. They informed me it was still under warranty. A one star Yelp posting below said they aren't members of the BBB. That's a lie. CCA has been members since October 2007 and have an A+ rating. It's so easy to look it up. Perhaps her one star rating is for another company. Either way, I highly recommend them if for nothing else to get a quote on a new system. read more