My sister, my brother-in-law, and my nephew, had bed bugs- real bad. My family and I wanted to help and we didn't know what to do. We were excited to find Custom Bed Bugs Inc. Custom Bed Bugs Inc. are not just pest control. They specialize only in bed bugs. Getting a regular pest control company may be ok but that is like getting a family doctor to operate on your lung cancer. Custom Bed Bugs Inc. is like getting the top notch cancer doctor to operate on your cancer. Custom Bed Bugs Inc. are specialists with a ton of experience. Custom Bed Bugs Inc. are also very understanding and empathetic. I live in South Carolina and was trying too coordinate the bed bug removal that was happening in Idaho. This was a real tricky situation. I had to make sure that this solution would work. It's not like I would be there in Idaho to see it all go down. So I needed help from Custom Bed Bugs Inc. to know exactly how my sister and her family had to prepare. Brent and all the folks from Custom Bed Bugs Inc. gave me a document with all the things that needed to be done. They also communicated with my sister and her husband. Moreover, they would not treat the home unless they were sure it would work. So they weren't going to charge me a bunch of money just to have to come back and charge me again to treat it again in a few weeks. They wanted a 100% kill rate. That's a good name for a movie by the way "100% Kill Rate," starring Steven Seagal and Jean Claude Van Damme. So, they made sure my sister and her family were prepared. They consulted with me on the phone and through email about 20 times before the treatment ever happened. We had some unique circumstances and they catered to them. They even did a final inspection before the treatment to make sure it would work. The spent a day eradicating the problem using intense heat and chemicals. My sister has not had bed bugs since. Anybody can get bed bugs- even Gary Busey! Five star hotels, movie theaters, airplanes, a friend's couch, day care, church, are all great places to get bed bugs. It's a plague. There's a chance you or your friends will get bed bugs. But you have to admit you have a problem. You have to be brave. You have to get help. When you need someone discreet, efficient, compassionate, and you need 100% kill rate, call Custom Bed Bugs Inc. read more

We worked with Custom Bedbug to remediate an issue in a property we own in Eugene. Hans and Reed did a great job explaining everything over the phone. They were also thorough, patient, and prompt in responding to our questions. We really appreciate that owners didn't try to up-sell us when we were nervous about the extent of the issue. Day-of communication with the technician was really good; we were impressed by his entomological expertise and his ability to assuage our worries by explaining exactly what he was looking for, why he took certain actions, and why he made specific recommendations. read more

I researched several local exterminators to get information about a possible bed bug issue. Hans Madsen at Custom Bedbug was very professional, and incredibly informative. He spent 30 minutes on the phone answering all of my questions. I was especially impressed with his professionalism when he didn't try to sell me a service I did not need, but rather gave me the information I needed to help me feel confident that I do NOT have a bed bug issue at this time. My husband and I travel extensively, and he also offered several suggestions for staying bed bug free as we travel. If I ever do require his services, I will definitely call Custom Bedbug. Annette, Meridian Idaho read more

Fast, professional, compassionate and thorough. Made a horrible situation tolerable (and over quickly). Comparable prices to other companies offering thermal remedy. Big name company that "stops bugs from bugging you" hung up on me when I told them I was going with thermal (which they didn't offer). read more

I woke up this past weekend with eight "bites" around my neck as we had been traveling my first thought: Bed Bugs! I called the number listed for Custom Bed Bugs expecting to leave a message instead I spoke to a person! Reed, asked me what had happened and asked if I seen any physical evidence. I had collected some bugs and shells around my bed. Given the size of our residence he thought a canine visit would be the best first prong of attack. The next day a team arrived. The first stop was my bedroom where the dog thoroughly nosed my mattress and his handler did a eyeball inspection. Nothing. She examined my evidence and told me my bugs were carpet beetles. My bites were an allergic reaction. She was very reassuring and proceeded to check every room in our 7000 square foot home. I'm terribly relieved of course but the review is based on: how kind and accommodating CBB Inc was on a holiday weekend. I would recommend them. read more