If I could give negative stars I would…read more
Avoid this AAMCO at all costs.
We paid $4,452 for a replacement transmission and related work on our 2013 Nissan Altima. Over the next three months, AAMCO installed FOUR defective transmissions. Three began failing within approximately 20 miles; the fourth triggered another transmission code within 120 miles. We returned to this shop almost every week, yet they never permanently fixed the vehicle or provided us with diagnostic-code readouts.
When we originally asked for a ballpark replacement cost, Bryan refused to give one before charging $310 for diagnostics. He later indicated that AAMCO's approach is essentially to get vehicles into the shop before discussing costs. We believed we were purchasing a remanufactured transmission, but we now have serious doubts about what was actually installed.
After the fourth transmission failed, the shop blamed a possible programming issue. On June 19, manager Edris signed a statement saying there were no transmission codes, the fluid was clean, and the vehicle had only "minor shift issues." Despite that written assessment, AAMCO later claimed the 12-month/12,000-mile warranty was void because the vehicle was driven on a planned trip of fewer than 530 miles roundtrip. Nobody told us that driving the car, taking it outside some undefined "local" area, or declining to leave it at the shop would void the warranty. We repeatedly tried to have the recommended programming completed before the trip, but AAMCO delayed until it was impossible to schedule.
After the trip, AAMCO continued gathering claim documentation and led us to believe a fifth transmission would be provided. Then, on July 22, they abruptly called the trip "neglect" and denied further warranty coverage. Apparently, a 12,000-mile warranty can be voided by driving fewer than 530 miles--even after the manager provides a signed statement minimizing the problem.
The mechanical incompetence and warranty games were bad enough, but Edris's behavior toward our fiancée was completely unacceptable. While she was trying to resolve a $4,452 repair disaster, he repeatedly called her "love," "boo," and "beautiful," asked her to "hang out," offered "big hugs and kisses," joked that he tried to keep her there longer, and admitted that he was flirting with her. She was a customer seeking help with an unsafe, repeatedly failing vehicle--not someone visiting a dating service. Exploiting an already stressful situation to flirt with a customer was grossly unprofessional, demeaning, and creepy.
After four failed transmissions, nearly weekly visits, months of wasted time, contradictory explanations, inappropriate messages, and a conveniently voided warranty, we are left with a defective vehicle and no meaningful relief.
If you value your money, your time, your warranty, or basic professional boundaries, take your vehicle somewhere else.
