We have a 20 yr old American Standard unit that decided to quit on Saturday. I chose to avoid the $189 response fee and waited for Monday. John and Kevin showed up (earlier than expected) and did a complete inspection and repairs without a problem. Good work, courtesy, and service. (The old lawsuit (that I've read about) is settled and I look forward to having a contracted service provider.) Satisfied today! read more

The company techs all seem knowledgeable, courteous and professional. However the company's charges are out of line. I called them today for a leaky outside faucet that I couldn't shut off. ( I neglected to drain the water line before the brutally cold winter. My fault). I've been a premium customer for multiple years: $49/month which assigns priority for service calls and reduced charges. The tech installed a Pex line, replaced the existing outside shut off lever with a standard faucet and patiently explained how to drain the water line to the outside before freezing weather sets in next winter. The tech was here approx. 2 hours, and was not a licensed plumber. The bill? $1,113.00. I'd expected a bill for much less, maybe in the range of $500-$600. (Addendum: I knew I would be charged a service fee but the bill was not itemized and the office could not determine in advance what other charges might be incurred, so I could not anticipate in advance what the final bill might be. ) I'm calling Curtis tomorrow to discuss the bill and request an adjustment. Time to rethink doing business with Curtis. There are other service companies that provide comprehensive home maintenance for HVAC, furnace, electrical and plumbing. ........ UPDATE: The operations manager returned my call and offered to reduce the overall bill by $110.00. Revised final bill: $1,052. The ops manager also approved an email coupon for $150. to be applied to any future work. Based on the company's timely response and efforts to address my concerns, I am changing my rating from 3 stars to 4 stars. read more

The good: the plumber arrived promptly and did a good job of fixing a leaky pipe. The very bad: they charged me over $1000 for this relatively small job. We were without water and they preyed on us. I was expecting to pay half that amount. My advice: don't use Curtis unless you are really desperate! read more

Absolutely disgusting organization. Tried to charge me almost 40k to replace central air system, and trap menu to a contract. Luckily once I threatened with legal action the moron went away. Management is the worst. He does not care at all about customers. read more

We called Curtis after our house starting gushing water from various sites. It was after hours on Superbowl Sunday. The dispatcher was SO nice and sent Jason out right away! Even though the issue was our fault, Jason didn't make us feel stupid and just charged us the coming out fee, which we were made aware of up front. He also checked a few things out just to make sure no pipes burst. 5 star service from the answering service to Jason! Thank you!!! read more

I trusted this company to install a new HVAC system a little over a year ago. I've gotten quite an education on systems since their install. Essentially, they installed a VERY expensive communicating air handler to work with a base-level NON-communicating Heat Pump. ALL I knew at the time of install was that I was getting a new system. I had no idea how poor their choice of product was for my home until it was too late. I felt I had no choice but to act quickly because I was told my old oil furnace system was "red tagged" or unsafe to use. Truthfully, they offered 3 options: repair the current system, replace the current system, or go with a "highly-efficient, ultra modern" heat pump. They really pushed this system saying it was a certain seer level and that I would qualify for ALL sorts of rebates and incentives from the government - none of which happened. Here are some more bullet points to help you make your decision on whether or not to use this company: - left trash from the install in my yard - had to come back the very next day after install because they installed the wrong type of thermostat - had to come back a month after install to install a mysterious "box" under the air handler. I have no record of this work being done because they refuse to let me see the paperwork / invoice for it. This was Feb. 19th of 2025 - system formed a LITERAL block of ice in it after only a few days of using it to cool my home in the summer. Tech tried to chalk it up to some nonsense about difficulty shipping parts during covid (it was 2025 ... ) - ? They actually had to turn the system OFF in the middle of summer to let it melt while I slept in my attic that has separate AC. They added a small amount of coolant to the unit to "fix" the problem. See the photo. - thermostat is off / wrong and always has been - they blame my old house, etc. - shouldn't these factors have been taken into consideration prior to the install? When I asked specific questions about the thermostat, the tech responded, "Well, we'd have to consult an expert for that". Aren't YOU supposed to be the expert!?!? - NOTHING in my set up qualifies for any tax rebates or cash incentives from PPL. After giving up and consulting a reputable company, we found: - Heat pump had a leak and was pretty much running on VERY little coolant. This discovery was a stark contrast to the "all is good" seasonal maintenance updates that Curtis performed - This was the result of a broken part that needed to be replaced. I also had to pay to have the unit flushed and restocked with coolant. - New company was taking pics because they were in total and complete disbelief of how unprofessional and shoddy the installation was. Final notes: Curtis Total Service is currently dealing with an ongoing lawsuit for taking advantage of customers not fluent in HVAC tech or that are elderly. My last conversation with their General Manager ended with him calling me "Stupid" because:, "You could have gone with ANY other company but us, did research, etc., but you chose us. You're stupid" This company is an absolute fraud. If this review costs them even a dime, I'll be happy. read more

Curtis Total Service - The literal block of ice that formed in my "brand new" air handler the first time I switched to cooling mode, Summer or 2025. - Plumbing Near Me - Allentown, Pennsylvania

Do not use this company!!! We had a brand new install completed last year, the install was completed incorrectly and now every time the unit runs it whistles through the house. They have been out multiple times and can't seem to fix the issue. Reading about causes of the whistling online everything points to a bad install and they refuse to fix the issue. I am at the point of wearing ear plugs to bed because the whistling is that bad. In addition the unit has broken down a minimum of 4 times so far, each time it has been a "bad board". We just had them in last week to fix why the AC was not cooling and it was another "bad board". It hasn't even been 3 days and the AC is not running again. It is unacceptable that a brand new unit has broken down this much in the last year. My advise, use someone else! read more

Curtis Total Ripoff! Google "Pa. attorney general sues Allentown HVAC company, alleging deceptive business practices" and learn all you need to know about these guys. They have a reputation and lawsuit against them for scamming and misleading vulnerable & elderly consumers. This is how they market themselves: "When you become a customer, we take care of you as if you are family." Well I was signed up for their "gold card" membership plan ($60 monthly fee) before I knew about their shady business practices. They charged my wife (home alone with three sick toddlers & a broken AC) $700 for a $60 part and 30 minute repair for a simple capacitor replacement. Taking care of their gold card members just like they would family! No accountability when I get them on the phone. Just a bunch of BS about how it's "standard" to pay $700 for this simple job. Beware if you're a Non "gold" members - you'll pay 20% MORE than this 1000% markup for a job you can get for $200 from an honest company. Do your research before doing business. From what I gather, they'll have their day in court with the state and if they haven't already, I'll be filing complaint with the Bureau of Consumer Protection read more

Great service, professional, courteous 5 Star review from me! Covered rugs completely. And they clean totally! Vacuumed my entire stairs. read more

Today I had Curtis Total Service out for my prepaid maintenance service. The technician John B took the time to explain what he was doing and answered all my questions. His knowledge and courteous, professional manner was appreciated. I hope to have him back for my winter/heating maintenance checkup. Nancy H read more

We called Curtis not knowing what to expect. We had a major clog in our basement. These men are "Terrific " At our home within hour or so. Took a minute to look at the problem...had a plan how to rectify and WENT INTO ACTION...had to cut a pipe and clear. Within 2 hrs we were back in action... VERY PROFESSIONAL...KNOWS WHAT TO DO ....DOES IT...VERY VERY CLEAN....just "super great" service .. We will be using them from now on. Thank you guys...Thank you Curtis.. Trust me....I don't give 5 stars without Merit.... Patti & Jeff Woerner Bethlehem PA read more

Do not use this company if you are elderly or have elderly parents, they will take advantage of them. I'm a contractor in another state and they charged my parents 3x what they should of paid. Don't believe me Google them and look at the AG law suit against them. They just don't stop! read more

You better be careful if you are looking for a "FREE" estimate. They looked at an insurance repair job for my parents who were in their late 70's. When they went with a different contractor they were sent a substantial bill for the quote. When they didn't pay it they were sent a letter from an attorney. They never experienced anything like that before and were so scared and upset. Not really nice business methods at all. Do not trust them at all. read more

Would give zero stars if I could. Paid a good deal of money to have a new heating system installed about 4 years ago. Called today because system wasn't working and on-call technician said he would be out to diagnose the issue. He then called back and said he has no parts for my unit. I find this hard to believe since it is a unit they recommended and installed. Was told to call back on Tuesday for an appointment Asked for a call from the supervisor on duty and still haven't received one. Meanwhile, I'm without heat with unseasonable temperatures over a holiday weekend. I did check online for authorized servicers for my unit and interestingly enough, Curtis isn't even on the list. Luckily a local competitor is and is on the way to help! read more

Very bad company stay far away. They will rip off people and charge beyond acceptable capitalism. They charged $625 for a capacitor that is less then $30. Please make sure to never go with them unless you enjoy wasting money. read more

I struggle to find powerful enough words to describe the horror of working with this company. 1 star is too high of a rating. The complete lack of professionalism compounded with the repeated lying and false promises disgusts me. I would never recommend anyone use them EVER!! They didn't show up for 2 scheduled appointments, repeatedly missed windows by 2 hrs or more ( before calling when they did call), and rescheduled a third appointment. My mom waited at my house till 6:15 on a 1 to 3p scheduled window. Take a guess...NO SHOW! read more

DO NOT USE THIS COMPANY!!!! I am finishing my basement. I called Curtis to move may HVAC and water heater. They quoted me $5500 for the job. I knew it was high, but thought it was worth it to get job done right. The job was scheduled for September 29-30th. I got a call two days before that they will not be coming and need to reschedule. I told them I was under a time crunch since I was paying contractors to do the work in the basement and would now have to wait. Two weeks later, they came in, moved the HVAC. Did not complete the job. The humidifier is still not connected. The condensation drain line is run over the electric junction box (EXTREMELY DANGEROUS). Insulation is not reinstalled and the list goes one (All photographed and documented for the court! It was supposed to be a two day job with 4 guys. It turned into over a week. At one time, they had 11 guys in my basement with one guy working and the other 10 standing around. When time came to move the water heater. They refused and demanded an extra $4600. This is in spite of being over two weeks late and not doing the HVAC job correctly. We signed a contract. I paid them a deposit. They made me lose money on my contractors and then left me high and dry. I had to find an emergency plumber to come out and do the job correctly at the last hour. You can imaging how much that cost me. To top it all off, they demanded I pay them more than my deposit for a job not finished. Rest assured Curtis, my lawyer has the case now. You will not only pay for my emergency plumber but also pay for my contractors' time and my wasted time, not to mention my lawyer's time. Get ready and see you in court! read more

Don't use Curtis total service. They wanted to charge my older mother over $5,000 to replace a part that another local business did for $1,200. They are now suing my mother for a restocking fee on the part of over $700! As far as I'm concerned they preyed on my mother. That was predatory behavior on someone who didn't know any better if I've ever seen it. Do your research first folks. Don't let Curtis total service take advantage of you. read more

This company never ever disappoints. We've used CTS for years. They've replaced our water heater, they've rushed out in an emergency, and they annually clean our furnace at the beginning of winter. Prices are always reasonable, and the guys are always very friendly and accommodating. I recommend Curtis to everyone. read more

If I could give them - 100 I would. They came out and did an hours worth of work and charged me 1300 bux. Do not use them. They lied about unnecessary repairs as well. read more

These guys were great. Fast to get a total a/c replacement after coming out to quote. Guys were on time all 3 days and cleaned up perfectly after their work. Absolutely no complaints with this team. We even had them back out today to get a quote on some electrical work. I don't understand the other reviewers crying about price. They tell you the price before they do the work. Simply say no if you think it's too expensive. It's not the companys fault you agreed to a price then changed your mind. read more

The work was good , but expensive even if after hrs. kitchen sink repair water line read more

I was thrilled with after my 5th call to other busy plumbers that they said that they could come the same day. Correct! They did! Nice! He was a dear lad that led with a scripted 'if you purchase a service agreement you will save 10%...' Poor Jacob. Even HE realized that it would have cost me even more than the $877 quote to snake my drain. In tears I paid the 89 dollar charge for the showing-up. Agentis got back to me, came out and did it for 350. OY Vey! Stay away! read more

Called Curtis because of a problem I was having with my central AC unit. They said someone could show up at my door for $89 and then quote me a price. I asked what their hourly rate was and they said they did not have one, I would be quoted a price when they showed up and I payed the $89. I asked what they typically charged for a job like this, the guy on the other end became annoyed and transferred me to a manager. The manager basically yelled at me and asked why I wanted the unit fixed instead of just buying a new one? This is some of the worst customer service I have experienced, angry individuals who won't tell you what they charge. Mechanics tell you their hourly rate, lawyers tell you their hourly rate, consultants tell you their hourly rate, but not Curtis. I am sorry I found them in my Google search and will make a note to never call them again! read more

I am disgusted! We have used your company for many repairs and a whole new ac unit. I had someone come today to replace our water heater and we were quoted $3700 with a coupon. I asked for an estimate on the phone and was told I could not get one. $3700 is a crime. I will be sure to tell everyone I know not to use you. I want my $189 back the man was here for 5 minutes. Absolutely awful!!!!!!!! read more

They scammed my elderly father. I hope that they are forced out of business due to their unscrupulous practices, especially towards the elderly. Please don't use this company. I only wish older folks knew about yelp. read more

In 2019 we researched several local companies to find the best bang for our buck to install a new oil furnace/water boiler. We decided to go with Curtis Total Service. An employee by the name of Matt came to provide us with literature and prices. Matt offered a payment plan through a credit card which made the installation expenses manageable. We had our furnace installed and cannot say enough about the team who came to do it. They were courteous, professional and knowledgeable. They answered any and all questions we had. We were able to pay off our debt earlier than expected with no interest accrued and we're so glad we took advantage of that offer. We would recommend Curtis Total Service anytime to anyone. We made the right decision. read more

Like the other people said do your Homework !!!...I didn't $40 part cost over $300 with part wanted to charge over $500 before that,for a shower cartridge I already took apart 90% all he did was yank out old one push in new one...Should of did myself figured let someone else do it,boy was I wrong....I got a turn signal switch just replaced on my car was covered under warranty just and example part was $110 bucks Labor certified mechanic $120 1-1/2 hour labor roughly more work less money who's ripping who off these days? these guys.....$300 labor,I'm sorry I find it...UTTERLY RIDICULOUS LABOR CHARGES !! read more

Several months ago, we had Curtis Total Service do regular annual maintenance of our oil boiler. About six weeks later, on Friday, our boiler was not firing. We called Curtis, but because we did not have a service contract, they would not be able to come out until Monday. As of Monday, nothing was scheduled by them. We called another HVAC company. They came out within hours. The reason the boiler was not firing was that the igniters were out of alignment. These were part of what the annual service. The other company's policy is that if heater breaks down for any reason during the season after their tune-up, they'll refund the cost or put it towards the cost of repair. Even though our boiled stopped working weeks after Curtis serviced it, Curtis could not be bothered to make it a priority to follow-up on their service. read more

Didn't bring any tools into the apartment and asked me if I had food due to run a test. The two that came did nothing more than flush my toilets and turn on water and they thought that was sufficient to test for sewer gas in the form of awful rotten egg smells that dropped me to the floor choking on phlegm, in and out of the hospital and severely red irritated airway. I would give zero stars if it was an option. I guess landlord money matters more than public safety. Doctor even wrote a letter that I needed to vacate the apartment and no one should go into unit without special masks because of how severe my symptoms were. I was told by the doctors my breathing may never go back to normal. read more

Scam artists! Did not fix the central account problem correctly. Overcharged for wrong services. Lie to you about warranty and what is covered. Don't waste your time!!! Awful customer service! Owner is rude! read more

I bought my home in August 2011 we had an emergency with the pipes. We could not use the bathrooms . I called Curtis , let them know that we had an emergency situation. Was told someone would be out to look , it's 2019 (still waiting for someone to show up) . I have a service contract with Maitz awesome service and professional technicians ! I would recommend them to anyone , without hesitation ! read more

As others have said below..... way over priced for their service! They charged my mother, who lives alone, $2,000 for a 40g water heater that took the technician less then an hour and a half to install and costs no more then $600....! They said because they are a bigger company with overhead and all that needs to be the case and they are very competitive in pricing.....not by my opinion!!! Note: From Bethlehem, PA... not CA. read more

I've been using Curtis Total Service for over 2 years. They are professional and courteous. They assign the same person (Matt) each time they come out to inspect and service my furnace and a/c. He remembers us and I trust his recommendations and workmanship. read more

I called Curtis Total service on a extremely hot day for my Friend who is disabled and his central AC took a crap . Upon arrival they said it was a fee just to come out . The service technician said if the system was bad it would be about $7,000.00 upon looking he said bad news the whole system needs to be replaced cause parts aren't available for the old system anymore . When he came back in he quoted us the price of $12,500.00. Also made him pay for some stupid light for $1400 which is only $150!!!! Spoke to other people who just used them and only paid $5,000 I think they took advantage of my friend cause he is disabled . Don't recommend them to anyone shop around . Hate to see anyone else get ripped off !! read more

I am completely appalled by the way this company handles situations and people. We called Curtis Total Service because we couldn't figure out the smell in our HVAC system. Yes, they were the first company to respond and get a technician out within hours, but that is about where the good experience ended. The technician Matt showed up at our house and everything seemed normal. We just bought our home 7 months ago being told that our furnace is 2 years old. He took one look at our furnace and said, "this unit is 20-30 years old, and is completely rusted out" (not even looking at the unit). We instantly went into panic mode. He then began telling us everything that would have to be replaced. Not knowing anything about HVAC systems, or furnaces for that matter, we asked him for a quote on what replacing the furnace and our chimney flue would cost. He quoted us at $9000 lowest $13000 highest, but couldn't know for sure until the final look was done. Our hearts dropped! We just bought this house, and now it's a $13000 repair!? Matt then began throwing in that there's a snow storm coming, and we are going to freeze unless we get this furnace replaced in the next 2 days. He told us that we needed to turn our heat off for the night (it was 10 degrees out), or our house could blow up while we were sleeping. We began calling other companies (while he was still there) and began looking for second opinions. We asked him to leave and that we would be in touch the next day once we were able to get more info. He charged us the $91 for the visit and left. So we ran out to buy space heaters. At 6 am the next morning our 2nd opinion came. He walked us through our furnace unit and how it's brand new and in beautiful condition. He even took pictures of the unit to show his HVAC workers how Curtis tried to screw us over. He did not charge us for the visit even though he took our whole unit apart and showed us that there was no rust, and it was beautiful inside and out. We bought him lunch. At 8 am, Matt contacted us apologizing for the wrong time frame on the furnace (after he did his own personal research), and said he could come out to replace the chimney instead. I politely declined his service and went straight to the company. We were told that Matt is a new employee straight out of HVAC school, and this experience will be noted as a training exercise. The man who answered the phone made us aware that Matt is his son, and will not be refunding us ANY money for the visit because it was a standard charge for coming to our door. When we expressed our disgust, he said that nobody would care about the complaint, and we can contact whomever we like. Please save yourself the money, emotional exhaustion, and anger by not hiring this company!!!! I only gave a one star rating because a star has to be given in order to submit a review. They are not worth one star!! read more

I have used Curtis for a number of issues relating to HVAC and Plumbing, but I realize after a visit last week, that I have probably been getting screwed over for a number of years. This last incident is what set me over the edge. My heat went out on the first floor unit only, and it was right before a pending snowstorm. Curtis came out first thing in the morning and the rep, Matt, proceeded to tell me that my 13 year old boiler was all rusted out and needed to be replaced. He said my unit was not a good system (side note, we had work done on it in December by 2 other companies and they both said it was one of the best boilers on the market). I had a hard time believing this was the case and refused to allow them to replace it, which would have cost over $9,000. He then offered to have his technicians come out to clean it and said it could probably help keep the system running for a few more months, but ultimately it looks like it needs to be replaced. I told him to get them to clean it and that was it. My hands were tied because it was snowing and I knew I would not have any luck finding another service company to come out that day. The tech that came to service and clean it after Matt left, told me that the system was running great and I shouldn't have any issues for years to come. I also called another plumber to come out and check the work a day later and he said that this system should be good for even longer than that, and explained that he sees a lot of companies claiming that their boilers need to be replaced so they can resell those units. I have zero faith and no trust in this company after what I witnessed. I now feel like I may not have had to do all of the prior work they did in the past for me and it may not have been necessary. I would never recommend this company even in an emergency. read more

If overcharging was a crime these people would be arrested. You have to pay $77 for them to come out to look at the problem, then charges ridiculous prices on an estimate and your stuck paying the $77 fee. Don't call them in the first place. read more

How on earth can they justify $900 an hour to put turbo heater under a mobile home to thaw pipes

We are very satisfied with Curtis Total Service, having used them a few times this summer for plumbing and electrical work at a recently purchased home. They came out promptly when needed, are here when they say they will be, and always call when on their way. Everyone involved is professional, knowledgeable, and always do a great job. The only reason I didn't give 5 stars is we feel prices could be a little more reasonable. Because we were somehow unable to do it ourselves, they even came back out to flip a breaker for us at no charge. Highly recommended. read more