order a nd paid for washer from curry's paid to have it fitted guy walked said can't fit that mate jumped in lorry and left Try to phone curry's absolutely impossible don't touch them with a bargpe read more

Reference: St Johns retail park, Wolverhampton, Complaint. As a very loyal customer of Currys for as many years as I can remember, where I have bought many items from you without any issues, I'm reviewing the abysmal customer service I received at the aforementioned branch at approximately 13.15 hours today, 20/02/2024. After searching for a TV at your online site, I decided to physically go to Currys, to look for a television. After entering the store and making my way to the TV department, a staff member was lounging on a stacked pile of TVs, staring at a phone/tablet. I made contact and asked him if he had the JVC 55" Fire TVs in stock. He replied, hardly even making eye contact, "They're completely rubbish, that's why we only sell them online". I stated I bought one for my mother and it was perfect. He replied, "Well 500 customer reviews say they're useless!" He then ignored me and went back to staring at his tablet. I was now frustrated and asked, "Could you stop staring at your phone and possibly help me, or even do your job and offer me an alternative while I'm standing here?" He replied, "It's not a phone, it's work!" and literally stated, "There's some budget TVs over there! And pointed down the aisle! I was astounded! At this, I told him that his ideas on customer services were far from what I expected, and asked to see his manager, where he waved me off and said he was down the front! Then went back to leaning on the TVs and staring at his tablet. I then went to see the manager and told him of my experience. The manager looked quite stressed in my opinion and said he would deal with it in-store. He did offer an apology and offered to send another staff member to assist. I asked if he knew which staff member I was talking about and he said he did, but did not ask me to show him. I expressed that as an ex-large store manager myself, he should speak to him in private as soon as possible and consider re-training and make a note of the complaint! Eventually, a younger and far more personable member of staff assisted me in finding an alternative, being a Hisense 55" (which is all I expected from the initial staff member), and we made our way to the point of sale. One of the staff members behind the counter asked if everything was okay, and I told them of my experience. She said "Ah, yes, we know who that would be, it doesn't surprise me!" leading me to believe this was not just a one-off from that staff member, which poses the question of 'Why has the manager not dealt with him beforehand?' I made my purchase, even though I was on the brink of going to a different retail outlet. The manager threw in a cleaning cloth for my bad experience. I actually, would have expected a little more than a cloth as it felt a tad of an insult! read more

Can get very busy and trying to find a helpful member of staff is difficult at best of times. There can be good bargains though.

Currys is a well-known high street electrical store. This is in a retail park on the outskirts of Wolverhampton, which means that the range of goods is much more extensive. A handy feature is the 'reserve and collect', where you can reserve an item at home on the internet, and then collect it in store - thus saving on the delivery cost, and guaranteeing that your item is available. Sometimes doing this you can earn an extra online saving, we saved another £30 using reserve and collect on our washing machine. Extensive car parking available. Staff seemed a little slow, and there were not really enough people available to deal with all of the customers. read more

Terrible service...waiting for a refund on my £60 warranty for five years cover which was not required due to a faulty tumble dryer. Have been waiting for 3 months for a refund of £40 and after numerous phone calls and promises I am no nearer to receiving my money back. Do not ever take out a 5 yr warranty with this company it is a scam. read more

I used to go here a fair bit until my last visit. I was after an ink cartridge, plenty of staff about, however most were too busy talking about how 'great last night was'. After finally finding someone I was rudely told where to go and spent over ten minutes trying to find it amongst others. No one was at the till, so I thought f*** this, I'll go to another place. Won't be going back again this is the reason no one goes here! Avoid! read more