I had a complete emergency while I was out of town on vacation -- my thermostat died and my house…read moretemperature dropped to freezing. A friend checked on my home and found my sinks were frozen. I was panicking, being away and not knowing what to do. I called First Class Heating, and they were incredible from start to finish. They responded quickly, understood the urgency, and took care of the issue right away. Their professionalism and responsiveness truly saved me from what could have been a much bigger disaster. I'm so grateful for their fast service and peace of mind. Highly recommend them if you ever find yourself in a stressful heating emergency!

I've worked with Gary on hundreds of jobs over the past four years. He does excellent work. He is…read morelicensed to handle gas which is a big plus. He has extensive experience with HW and steam boilers, furnaces, hot water heaters and mini-splits. I wished he would do plumbing but he devotes all his attention to heating systems. We've worked together on several large commercial sized systems as well. Honest guy. He even installed my boiler last year (No2 fired HW system) and resized it from 130k btu to a 90k btu New Yorker. They did a great job.

Aqua Tech are the absolute best in the business! My water and heating pipes froze and burst in the…read morehouse. Zack and his team performed hurclean efforts to get me back up and running in short time. i consider this company as a best in works class company! highly recommend!

Just had my furnace cleaned, Zack did a wonderful job,he was very professional and polite. When I…read moredid my laundry the area near the furnace was spotless, excellent work ,and a clean job keep up the good work , I'm having them replace my hot water heater next.

Dealt with owner, Shawn. Based on Yelp reviews, I called to help me with a broken sump pump. The…read moreoffice got back to me right away to setup a convenient time for a look. They use a texting system that lets you know exactly when the crew will be at your place. I found that very helpful. Shawn diagnosed the issue, recommended a strategy and gave me a quote that fit within my expectations. He performed a replacement and tested the new unit. He also walked me through exactly what he did. They conveniently sent me an invoice that I could pay electronically. Great service. Great value. And great people doing the work. Highly recommend.

Beware of this company. Very unprofessional. We have them so many chances. They were supposed to…read morefix a leak and shower that did not have hot water. They fixed it but the shower knob did not stay put. It turn 360 degree every time when we turn in the water. They scam people. Promise stuff on the text but never come on the day they said. I got out of work or not go to work to wait for him and still nothing. I left messages and they never return the call. We paid for a service and they do not fulfill it. My niece wanted to file with bbb. She research this company and he had his license suspended. I was like what ? She showed me. The company is shady. They also come into our house with dirty feet and not cover over their shoes. We don't like that. They need to respect people's house. We ended up looking into someone else who was more Professional and nicer. Plus we did file with the bbb.

All I want to do is write a great review. That would mean I'm happy with the results. I can't do…read moreit. After the expansion tank was added and adjusted on the hot water tank my washer and dryer have to be squeezed back into place, pipes have to be pushed out of the way to make the washer and dryer to fit. I'm going back downstairs to attempt to rectify this situation. I'm not happy that I have to do anything at all. It cost me enough. Would I recommend Heritage Home Service? No is the short answer...

Called Heritage for simple furnace maintenance as is done in the fall. Technician arrived and got…read moreto work. About 30 minutes later he came upstairs and said he had some bad news......my heat exchangers were shot. I'd need to either replace them for about $8,000 or his recommendation would be to get a new system as ours is 10 yrs old. He showed me some pictures of my heat exchangers. I really don't know what they were. The new system would be about $25,000. What he didn't know was my dad owned a heating and cooling business. No one makes a diagnosis like that without even turning the furnace on, except Heritage apparently. You can bet I was calling for second opinions before he was out of my driveway. I had two separate guys tell me my system is FINE. Had my maintenance done by one of them and you can bet I'll be sticking with them!

I had my sink unplugged and my leaky toilet replaced. This is a great company. I have been a…read morecustomer for years.

They are quick, efficient, professional and reliable. They completed they work nicely from start…read moreto finish. Thank you.

We needed a few toilets, faucets and a kitchen sink (and faucet replaced). Job was well done, guys…read morewere polite, friendly and did a fantastic job. They kept all work areas clean and even wore booties over their boots which I appreciated very much in the in-climate weather. Eddie and team were also able to take all the old stuff with them which was a huge help to us. When I had initially called them, I had a broken toilet and even though I didn't need them to come out in an emergency call situation, they did call me right back and I was grateful to them for getting back to me so quickly. Jenine the office manager was a huge help to me in selecting the new products that were installed and for coordinating a date that worked well. Job was completed in a very timely manner and was fairly priced. I will definitely be a return customer to this company, thank you!

A small family owned company who does the job right! I…read morehad a leaky shower faucet that another plumbing company previously attempted to fix with second hand parts and failed so I called Badger. Since I was going to have some plumbing work done, I went for the shower/tub mixing value replacement and a new water heater too. I was in communication with Jenine and scheduled the work. They showed up with the water heater and new shower parts and did the job perfectly. Even turned the water heater so that the front was easier to access. Eddie and his crew were prompt, communicated well and finished the job promptly. Will definitely use them again. Can't say enough good things about them.

I hired this company to install my air conditioning system in June 2024. Unfortunately, the…read moreinstallation left an air leak in my HVAC panel that should not have been there. On May 22, 2026, the installer came to inspect the issue and confirmed that the leak was the result of the installation. He told me he would return to repair it. Since then, I've made repeated attempts to schedule the repair. Communication has been inconsistent, and getting a firm commitment has been extremely frustrating. He was supposed to come on Monday, but after I called to follow up, I was told he was camping and would come later that week. As of today, I still have not heard from him, and I have been unable to reach him. I understand that schedules can change, but two months of trying to get a confirmed repair date for an issue that was acknowledged by the installer is disappointing. I would have appreciated honest communication and timely follow-through. Unfortunately, based on my experience, I cannot recommend this company due to the lack of accountability and customer service after the installation.

The work that was completed appears acceptable, but I cannot recommend this company due to…read morereliability issues. After receiving payment, the remaining work was never completed. Over the course of more than a month, he missed or rescheduled appointments more than 10 times and repeatedly promised to return without following through. Communication became increasingly difficult, and I eventually had to hire someone else.

Would give zero stars if possible. This kid is a hack. He has no idea what he is doing. he did…read moreplumbing work for my in-laws and totally made a mess of it. We had damage and had to call an actual plumber back as we decided not to have him back. The plumber said everything was wrong and not to code. We will be taking action. Do not hire this guy!

From the owner: At Backroad Plumbing we aim to fix up your plumbing messes with a smile. I have happily been in…read morethis business for over 10 years and everyday is always a new adventure. I started my career in the septic world, installing leach fields and septic tanks as a grunt until I worked my way up the ranks and began to learn how to drive a 4000 gallon pump truck. I now full time drive my pump truck and love every second of it. I began trying to venture off on my own when I began to learn the ins and outs of not only drain cleaning, but pipe system repairs both inside and outside of the home. Every service call is a possibility for a headscratch puzzle but I always intend to find all the pieces and stick em right back together for you!