Ben Wilder was very responsive to our inquiry for a 20 kW Kohler standby generator, was on time for his house visit appointment and promptly submitted his proposal. But: 1) Quoted price was VERY high and did not include the propane tanks, propane permit or the HOA required privacy fence. 2) For installation, repair and/or warranty services they said that they required that we purchase the generator from them. Purchasing the generator online for about half the price was not an option. 3) Lacked knowledge of Kohler's very specific warranty operational and operating manual maintenance requirements. 4) Minimum 7 week delivery schedule increased to over 3 months after we asked several proposal clarification questions. Then they told us that they were very busy and withdrew their bid.
We had an online purchased Cummins' 20 kW generator installed with all the electrical work, necessary permits, a privacy fence, two 120 gallon propane tanks and concrete generator plus tank pads for a total cost of approximately $5,000 less than it would have cost using Current Source. read more