I have traveled from Buffalo to Washington to Cache to Jackson, here and there and everywhere in…read morebetween. This service center, entire team top to bottom, provided excellent help with excellent communication and when a problem occurred they couldn't directly fix? They called over a dozen places in town to see about getting my problem squared away. Nowhere better than this, and with a great value to boot.

I was traveling on my way to Chicago and a piece came off on my car. I called them and they was…read moreable to get me in ASAP and they was very nice and fast. I highly recommend them they did a great job!!!

I need a give a huge shoutout to Sprowl's Auto repair in Sturgis, MI. Yesterday I was on a road…read moretrip to Chicago, driving down I80 west when my F250 started doing the death wobble. I couldn't continue my drive to Chicago and I was a few hours from home. So I googled mechanics near me. I came across Sprowls, called and spoke with Andrew. I explained to him what was going on with my truck. He said to bring it in and he would get to me right away. Long story short we attempted a few quick easy fixes to try and get me back on the road to Chicago. None of them ended up working sadly. However, I really appreciate Andrew and his honesty. He could have easily of taken advantage of me. Being a female and not really understanding mechanics, I usually leave all that to my husband to handle. Most times in the past when I walk into an auto shop they throw everything at me to replace seeing me as an easy target to make money. That did not happen yesterday. In fact just the opposite. Andrew wasn't able to fix my truck and actually refused to let me pay him even though he spent his time looking at my truck and trying to repair it. My truck is now home and taken apart at our local shop and sounds like it will be a few days before repairs will be completed. I must say if I was local to this area without a doubt they would be my go to auto shop! You just can't ask for nicer or more honest people! Thank you Andrew and Sprowl's!

Front brakes and bearing self-destructed. Managed to get off I90/I80 and limp to Sprowl's…read more Extremely pleasant experience for a very needy customer. Can't say enough positive things. Chuck and Andrew got me back on the road!

I took my car here for an oil change and tire rotation. He was very reasonably priced. I made an…read moreappointment. Took my car in, he was ready for me, had it completed when he said he was going to, and charged me the amount he told me over the phone. Nice guy! I would definitely recommend and go back any time!

Took my Lexus to them the ABS and brake light only came on, on the cold start, now every warning…read morelight in car is on and stays on, and charged me 218 to try to figure out what was wrong with it and now all they could tell me is they don't know what is wrong with it and they would need 3 or 4 more hours to try to figure it out. Take my word for it do not take your car to them. Unless you want to be scammed

From the owner: Our family founded KS Auto Service in 1999 to give folks the same level of service and quality of…read morework we'd like to receive ourselves. Fast forward a couple decades, and we're still doing just that -- only with a larger crew and more bays to provide even more efficient service for our customers. From regular maintenance and tune ups to complex transmission and engine work, we're equipped to handle it all. We're committed to doing things right the first time around. No matter what you need, you can count on us for honest results. Our tagline, "quality work and excellent service," isn't just something we say, after all. It's a promise!

Took in my Subaru for an axle replacement. The staff was very friendly and kept me informed of…read morewhat was needed and the estimated cost. I figured it would be a day or two since there is no Subaru dealer within a 50 mile radius. I was offered a loaner. I was pretty impressed that the repair was finished by that afternoon. The mechanic, upon inspection of my car, suggested a transmission flush (odometer at 61000 and past due), new tire, and an oil change. I did add the trans flush but passed on the other stuff. No pressure tactics, just honest advice. One tiny critique: a bolt that holds the alternator belt shroud was over-torqued. Its a quirky Subaru thing but without any play in that bolt, the power steering pump will shudder at a stop or low speeds. (Bolts are meant to be tight, right?) I told you its quirky.

Dropped my car off here for some major repair work after it died on the Turnpike. The staff was…read morefriendly, and I had to call to clarify details with them several times. It appears they have a tendency to round down the costs over the phone, so my bill was higher than I expected. Nevertheless, the mechanics did an excellent job on my car and it has been running well.

Just a really bad experience. If you have other options, I would take them. When they loaded up my…read moretruck they bent my rim.

Awesome service, and great people. Needed by brakes done and they got me in right away. I've been…read morethere to have tires fixed, and they've always done a great job. Thank you for all you guys do. Another job well done!!!!!

Dealership: Stykemain Chevrolet Individuals involved:…read more* Jesse Renollet - Sales Manager (claimed to be General Manager) * Brad Davis - Salesperson * Jim Stykemain - Owner Today we drove two and a half hours to look at a 2022 Ram 2500 diesel. I contacted the salesperson (Brad Davis) when the dealership opened and was upfront that we would want to negotiate in person. He was friendly, responsive, and professional throughout. When we arrived, the truck started and we were allowed to test drive it. Less than one mile into the drive, the truck lost power and began throwing warning messages. We were forced to pull over just off a busy highway in actual -10°F temperatures (not wind chill) with traffic flying by. The truck would not restart, and we were left sitting on the roadside with our hazards on in dangerous conditions. We attempted to contact the salesperson several times with no answer. We eventually reached the receptionist, who tried to transfer us to service, but no one answered. We explained that we were stranded, unsafe, and could literally see the dealership from where we were sitting. After some time, the salesperson and a service employee arrived and brought us back. The truck ultimately had to be towed back to the dealership. They suggested the diesel fuel may have gelled due to low fuel, which is plausible. Despite this, we were still willing to move forward with the purchase if the dealership was willing to work with us given the circumstances. That's when the attitude from management became the real problem. I approached the sales manager, Jesse Renollet, respectfully to discuss whether there might be any flexibility on price given that we had just been stranded in dangerous conditions after driving five hours round trip. His response was cold and dismissive: "The price is the price." No apology. No concern for safety. No acknowledgment of the situation. When I asked if the general manager was available, he said he was the general manager. I then asked about speaking with the owner. He asked, "Would you like to speak with him?" When I said yes, he turned as if he was going to call, then turned back with a sarcastic smirk and said, "Oh, I forgot, he's on his way to Florida." The interaction was condescending, dismissive, and unprofessional. To be clear, our salesperson was courteous and professional. This failure falls squarely on management. After everything that occurred, the dealership offered not a penny off the advertised price and even stated they would be raising the price the following week. Based on this experience, I strongly encourage others to read the reviews and take them seriously. This dealership does not value customer safety, customer service, or accountability. I will not return, and I will be sharing this experience publicly.

When I was directed by my insurance company to Autobody USA, Sturgis, I thought to myself, I'm…read morepassing a lot of body shops, getting here. But, after my entire experience with these folks, I'm incredibly pleased that i followed through. You'll never find a finer group of people to deal with after an accident. Not only were the repairs flawless, the customer care and concern were equal to none. I was especially impressed by their updating system in the form of text messages. I was kept in the loop the entire time, knew exactly when the completion time would be, what the charges involved, and covered by a great warranty statement that speaks volumes about their commitment to stand solidly behind their work. Professional, customer oriented, dedicated to excellence. What's not to like? Thanks so much. You went above and beyond for us.

From the owner: At Autobody USA of Sturgis, we like to keep things moving. That is why we focus on providing the…read morehighest quality repair services and products available. We work with insurance companies from beginning to end to make sure your vehicle is safely back on the road and restored to its pre-accident condition. Autobody USA's top priority is repairing your car right in order to keep both you and your family safe.