I've had some less-than-great customer experiences at dispensaries…read more
They tend to hire failed musicians that have a really high opinion of themselves, and tend to be rather dismissive.
Okay, fine I can deal with that. It's not my favorite when I'm paying money for something, but seems to be the norm so I let it slide. The random chatter and talking bad about customers? Yeah, it's annoying, but that goes with the motif to a degree -- so fine.
There is a line, however; where dismissiveness and lack of giving a damn crosses over into disrespect. That's what happened to me today at All Greens, and why I (a frequent customer) do not plan on ever going back:
I have, ON SEVERAL OCCASSIONS, pointed out what I have received in my bags does not match the Leafly app. They would say that would do something; nothing was ever done.
For instance: If you buy a TruFusion drink? You're going to get a square gummy that tastes awful. The drinks will always, ALWAYS come out as a gummy.
So today, I ordered five (5) Puck's gummies. I go and pull out cash, go through the drive through -- and the young man inside starts scanning Taffies. I don't like taffy, but I'm in a rush so I let him know and that this has happened with other orders i.e., provide management with feedback so they can keep this from happening again.
VERTBATIM he says, "You mean to tell me you watched me scan these, and didn't bother to say anything. You just sat there while I scanned them? And now you have a problem?"
Read. That. Again.
I work long hours, and had just gotten off a long day at work (~12) and this kid in the black shirt with a red logo and emo hair...thinks it's okay to say that to a customer. He said it like I was one of his buddies, firing up a J and playing Fortnite.
So I ask to speak with management. In walks Denny. And Denny has an attitude right off the bat. Mind you -- this is the manager.
He (Denny) proceeds to tell me to "come back around". Now, in my universe? That means (if you're in a drive-thru) you would drive back around, and go back through. So I do as he asks because there is a line forming (same reason I was initially just going to swallow the $60 mistake THEY made, but emo-kid decided to insult me so I digress) and guess who's back at the window?
Emo-kid.
So I ask to speak with Denny again. He shows up with a look of "what are you, stupid?" on his face. He says, "I told you to go inside!" Uh no, you told me to "come back around" Denny, not the same as come inside (though I'm sure he'll say I'm a moron, didn't hear him, etc etc.)
So that's the management. No wonder.
So I go in, and Anthony speaks with me. He seems like a nice guy, but I'm going to level with you in case he sees this: When you have team members ACTIVELY disrespecting patrons? Best to handle the patron upset before checking in others. Word to the wise.
He asked for an opportunity to keep my business. I gave him one. He proceeded to check everyone in (who all left 20 mins before me, read on...) and told me he would bring it outside.
Ten minutes later I get sick of waiting outside in Phoenix summer heat...just to wait another 10 while others get checked in.
Look, Anthony was polite. But this whole location needs a SERIOUS attitude adjustment. They do not care how they treat people. They act like they're being bothered to do a very basic, A/C'd gig.
I get it, work stinks -- but, whether at work, or in your day-to-day you should never disrespect a fellow adult. And the blasé, no f__ks given, burnout attitude? Doesn't fly. Especially from "management".
Anthony told me he'd call me. I doubt it. But regardless, even after all that they kept me waiting while I had food in the car. I told him this, yet still I had to wait and wait and wait while dozens came and went. All because they don't care to update their app/site.
I was at the dispensary for about 30-35 mins, and that's unacceptable. I hope whomever is actually in charge realizes that you're going to be hemorrhaging money at this rate. People in this area have received a lifetime of attitude, and don't need any from people who'd rather talk trash about clientele than actually be thankful they have a job in this crappy economy.
I dare any one of them thinking we're just cattle to spend a day, a single day at my work and then have someone treat them like dirt.
Anthony, if you mean what you'd said? Take my advise into consideration; don't ever let someone who your staff insulted sit around while others come and go. Secondly, you have some serious house cleaning to do, sir.
