I am generally a big Culver's fan. But this location needs some serious work tonmarxh other locations I have been to. The service was very slow considering it was not very busy. I ordered the flavor of the day custard. The Turtle in a medium size. When it finally came to the table, the medium cup was half full. I even mentioned it to the server, and he shrugged and walked away. What ever happened to customer service, or customer satisfaction? They also forgot to put mushrooms on my friend's mushroom cheese burger. Go at your own risk. read more

Culver's - My medium Turtle. - Burgers Near Me - West Jordan, Utah

This location needs to be shut down. I and others have complained about missing items, poor customer service, and staff somehow thinking it's okay to send two buns and a patty, instead of a full burger. We will not be doing business with this company again. read more

I went to Culver's today and costumer service was great. The young man Alex took our order and was phenomenal and the lady named Angie gave us our food was amazing too! Great location %100 coming here again read more

Culver's - Burgers Near Me - West Jordan, Utah

I went through the drive through to use my email coupon for a free sundae with one topping for my birthday! The wait seemed a little lengthy considering there was only one car ahead of me, but who knows what they ordered, perhaps it was extensive. Anyway, I had a vanilla sundae with hot caramel and it was absolutely delicious! I would definitely have it some other time! read more

Culver's - Got my free birthday custard scoop with one topping! - Burgers Near Me - West Jordan, Utah

Excellent Culver's location, very clean restaurant with a nice drive thru. Convenient location. Burgers were excellent and served hot, fresh, and looking almost like the picture! Good care was taken to make the food look as good as it tastes. Fries were outstanding. We all loved them. We didn't try the custard this visit and are looking forward to getting in to that on our next visit! read more

I ordered a fish sandwich meal to be delivered by door dash and I literally got half the bun, no top bun. Also, the fish and fries were old like from lunch and it was 5 pm. The cement ice cream with butterfinger candy was melted vanilla ice cream, plain. Never have I ever. DONT GO TO CULVERS! I made an attempt to speak with management who blew me off by giving me the door dash corporate number. So very disappointed. I will go to every internet site I can and tell everyone I know to NEVER EAT CULVERS ., ESPECIALLY IN WEST JORDAN, UTAH read more

We came here for a school spirit night. Super nice that they give 20% to the PTA. Some of the tables were dirty and we've been here an hour and they're still dirty. I got a gluten free double butter burger and they got my toppings wrong. I informed them and they quickly fixed it which was nice. The cheese is slapped on the burger cold which is weird and not tasty. I very much appreciate the gluten free bun but it was disintegrating before my eyes- like, immediately upon opening it. So crumbly I couldn't even pick it up- had to use a fork and knife. If I come back, this is my note to self to just get the patties without a bun. The fries are also flavorless. My kids both said the burgers were average too. The custard is really good though! If you fill out their company's satisfaction survey, you get a free scoop!! read more

Culver's - Gluten free double butter burger and regular fry - Burgers Near Me - West Jordan, Utah

The double butter burger was so juicy and buttery!! And the cheese curds were so cheesy! Over all it was all pretty scrumptious. The guy who gave me the food had some attitude but that's okay hope his day turns around! read more

Culver's - Burgers Near Me - West Jordan, Utah

I really love the frozen custard here. This place is like Heart Attack Grill for me... I love the Fried Cheese Curds, the Butter Burgers, all the naughty things that get you in trouble with a cardiologist are super tasty! My visit last week had no notable standouts in my interactions with the staff. They were adequate, not friendly. Dining room was clean enough to eat in. read more

Flavorful burger and hot fries served quickly, excellent customer service, and a clean restaurant. What more could you ask for? *9:00 on a weeknight, and the lobby was empty. read more

Okay, I've been to a few Culver's with very little success at getting solid food from a fast food joint. This location was so good! First time to this location, bae decided to drive in and take a shot as it was his first time to Culver's ever. (How odd as he's a Utah native but whatevs) We ordered a patty melt combo, mushroom & swiss combo, butterfly jumbo shrimp and a raspberry shake. ALL items were cooked to perfection! Crispy shrimp, crispy fries, well done burgers, calibrated sodas (you like that? I know it's a ratio thing lol) and a creamy shake. I didn't even need to add ranch to the burgers or fries which is a habit of mine at this point. Good flavor and made us full without feeling heavy. This location is newer as in the past couple years and is close to where I live now. Service was polite with both the person who brought our order out and the cashier. Bae didn't notice the number that was put on our door handle as we went through the drive thru for our order and there was a long line of cars waiting for their order when we pulled up. We didn't wait more than 10 minutes for our order and it came out soon after the others in cars were served. I will say the way they packed our order was a bit messy and the patty melt was smashed under the other items. The area outside looked clean and free of debris. We will definitely come back to this location when it's fast food we're doing and in the area. read more

We go to the Culver's in SO JORDAN and have never had a bad meal there. Their servers are young but they are learning and doing their best. There is always a long line of cars (because the food is so good) so we always go inside. The food is always made fresh so it is slower than other fast food but it's worth it. Their diet root beer is so good that my wife always think I cheated and got the real thing. Each Culver's is independent so some owners might not care but we've always been happy with the food, the service and the people. read more

I got the spicy chicken sandwich and this is what I got, it looks like they literally threw it in the box, are you kidding me? They even forgot my top bun !!?? I also got my fiancée the chicken tenders and they tasted like a hint of fish... I know this place has a lot of young kids working there but the management needs to keep a better eye on their staff and the food being sent out. This is very disappointing and absolutely disgusting. read more

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So I came here yesterday and I got mushroom and cheese. First the order took forever at the drive thru then when I got home The food smelled funny I didn't eve ln eat half and I ended up at the restroom! read more

Visited this location again (fourth time), and had a much better experience. The staff is _always_ friendly, but attention to detail & care of putting an order together typically leaves something to be desired. This time seemed to be much improved for me. Nothing forgotten/missed, the food tasted great, my order was well-prepared, and it was an enjoyable meal overall. From a general perspective, the food here feels very heavy to me. One burger and I need a nap. Still great, but just... heavy. The curds are overrated and I'll die on that hill. Vanilla custard MVP always though. read more

One star because they charge you for fry sauce. Sauces should be included for free. They are charging $0.25 for less then a tablespoon of mass produced fry sauce. I will no longer patronize this location, charging for fry sauce in Utah is extortion. read more

Not too impressed. New location, needs more training. Smashed buns, meat not stacked on the bun. read more

Culver's - Mushroom and Swiss. - Burgers Near Me - West Jordan, Utah

Terrible experience, waited in the drive thru a total of 30 mins. Got my food within 10 mins but they messed up and didn't give me ice cream. They told me to wait and they'd get it. Waited another 20+ mins while they gave other people their food but everyone was missing drinks and ice cream. By the time I got home, food was cold because I waited so long for the ice cream. Culver's is a great chain, but I'll never go to this location again. read more

This place is very good and the old guy bill is very nice and welcoming food is beautifully done bathrooms are always clean the entire restaurant is clean and the food is always fresh and amazing read more

Order was completely wrong. We received the wrong burger which would have been fine but it was burnt and did not have any of the condiments that were ordered. Requested grilled onions and got one tiny piece of raw onion. Ordered a kids burger plain and received the kids meal with the wrong condiments. The person taking our order was half paying attention so this is not surprising. read more

Seems like management is struggling. It seemed like there's plenty of workers staffed but waiting for 30 mins at a fast food is never ok. Hopefully the issue is resolved but don't come here if you're in a hurry. Plus the burger was made with the same lack of effort. read more

Culver's - Burger - Burgers Near Me - West Jordan, Utah

Sean was very nice and helpful! Such a great costumer experience which you don't come across much these days.

So many problems with this restaurant -- on my very first visit. Not a great impression. Here's the list: 1. The website for the Culver's on 5600 West in West Jordan does not allow you to order on-line. There is a BIG button in the middle of the page saying "Order Now," but it goes to a broken page. 2. I ordered and paid for 3-items in the drive up window. Soup, salad and ice cream. 3. I barely pulled up to the designated parking spot when someone brought out the ice cream. I assumed the rest of the order would be out within a minute, but 8 minutes later a young woman brought out my salad and said the soup I ordered (and paid for) was not available. It was the only vegetarian soup available so I refused a different soup. By this time my ice cream is melting. 4. I was offered a veggie burger (for only 1-dollar more), which A-- I should not have been asked to pay for since they made the mistake and B-- I would have had to wait even longer as I watch my ice cream continue to melt. I got a refund. 5. When I got home I discovered they gave me the wrong salad. I ordered the Southwest Avocado Salad with a balsamic vinagrette and NO Chicken. But, they gave me the Garden Fresco salad with Ranch dressing. I hate Ranch dressing. On top of that, I'm assuming they charged me for the Southwest Salad, but gave one which cost less. Which brings me to: 6. There are no prices on the Culver's website or on their drive-thru menu. Maybe all the salads cost the same, but without knowing for sure, I will always assume I was cheated. On top of that, the receipt I received had a TOTAL amount only, no breakdown of what I ordered and the prices for each. To sum up, my ice-cream was soup by the time I got home, I didn't get the soup I ordered and was given the wrong salad and charged too much for it. I will never return. read more

We asked for a strawberry and chocolate shake but we were given concretes. When asked to make it a shake, the worker was very rude about it and tried to argue that we were wrong and it was already a shake. The strawberry shake wasn't even mixed. It was half strawberry half vanilla. Not even busy at all. read more

The wait is stupid long at the drive through. If you want to go here anyway go inside, still may be long wait but you at least get your food before the line of cars waiting in drive through! Also my order was missing my onion rings and horseradish sauce! Not about to be back any time soon! read more

Honestly yesterday 2/13/2022 I was in their drive thru. Not only was the person who took my order was amazing and super patient. But the girl who collected the money. Seriously the best customer service I've received in a fast food drive thru. You can see who enjoys their job and who doesn't. I'll definitely be back there again. read more

So terrible. Ordered in drive thru, no napkins or anything in the bag, mediocre food, zero ice in my 32oz drink. Tried calling them and the supposed manager hung up on me when I asked for her name. We just moved here and gave it a try, never again. Save your money and go somewhere where the crew actually cares what they do. read more

the whole drive through was at a stand still for 45 MINUTES! still haven't gotten my food. I just left and wasted money

They do fine at taking orders, but take FOREVER to fill them. We sat in line with about ten other cars for 20-30 minutes waiting for food after we'd ordered. read more

Been to this location twice and first time they forgot one of two burgers and second time, they gave me a spicy chicken when I ordered regular. They have plenty of staff in back and are very friendly but if I am being asked to pull up to the waiting area so they have extra time but still aren't getting it right? read more

Ordered a concrete mixer with peanut butter and Reese's mixed in. Was given concrete that really only tasted like vanilla and had no Reese's in it, I'm not sure how you screw that up. read more

Very hit or miss when it comes to food quality. Consistency needs to be addressed. Very unimpressed. Soggy fish and overcooked shrimp really killed this experience. read more

Went through the drive thru and ordered a large cheese curd and large shake, got the shake at the window and were asked to pull forward for the cheese curds (no big deal... or so we thought) waited out there for almost 15 minutes and watched multiple cars leave before us that arrived after us. Finally went in and asked for a refund, the manager said sorry but didn't really seem sorry. read more

buttar burgir tastey. made me scream without the s. guy with red pruple blue gray hair sux.

Bad Service. Charged twice. waited over an hour. It has been a month and no resolution or refund of even 1 overcharge. Manager is still giving me the run around on my refund. $50.00, 10 emails and 3 hours of my time wasted over $17.00. I would not take the chance. read more

A bunch of kids work here that don't know how to operate. Management is terrible can't even get a simple kids meal here without them messing up or not even giving us a complete order save your money don't come here because you probably won't get what you ordered. read more