Today I had a better experience than I had my last visit. I really appreciate the professionalism of the counter server Kimberly who informed me that this franchise chain owned by Terpstra offers Veterans a 25% offer discount. Kimberly was also very friendly. The food tasted good along with the flavor of the day Blackberry crunch ice cream was delicious! Thank you Kimberly! Today I would give a 3.5 rating. read more

Extremely frustrated from my visit today. When I walked in, I could tell people were already waiting for a bit it should have been a sign for me to leave. I just got 2 chicken tenders as a small snack on the go as I didn't think it would take very long... but it took around 15 minutes to get them. They took a while to get our ticket, then proceeded to leave them on the counter and completely ignored the prepared orders. There were a lot of staff there, so it was so annoying that they were just finding ways to stall until the shift change at 4... it was just a tiny bag with 2 chicken tenders in it! The ladies in front of me also had problems with their order and were still waiting when I left. :( read more

Fire that girl working drive through 3:38pm on Thursday February 6th. She sassed me stating "that's what I just asked" in a tone that was just plain rude when I asked a simple question because she mumbled the whole time and I couldn't understand her. Someone like that should not be in a drive through and you should seriously consider termination. Pls and thx read more

So we pay like five bucks more and I get an email saying go to their website and report this. This business is actually pathetic. I probably wouldn't go here. The staff is very incompetent. Staff can't even figure out basic math that should tell you something. read more

If you wouldn't eat it yourself I don't think you should serve it. I'd rather wait longer and get something worth eating, just admit you messed up the first order. This isn't rocket science. read more

Culver's - Burned grilled cheese - Burgers Near Me - Highland, Indiana

Food was good, but service was TERRIBLE!!! Out of my 5 orders of food 4 of them were incorrect. People were lazy and weren't paying attention. We were very clear and it was an easy order, but cashier paid no attention! Meat up orders bad! Brought half of the 4/5 orders. Other parts such as cheese curds, fries, and drinks came later because they forgot. After we told them they forgot a grilled cheese which they had marked as a cheeseburger, but was still not there, it took them 15 minutes to bring the one grilled cheese. read more

This place is really gone to shit! That used to be the best culvers around but now it's terrible. Worst service ever. read more

Waited 20 minutes for burnt cheese curds lol. Come here for long waits and bad food! At least they gave me my water for my wait read more

Service was good food very good the strawberry shake outstanding . I enjoy the French fries and the real fruit in the shake read more

Well as far as fast food is concerned, this Culver's gets 5 stars!! Super friendly staff living the Culver's model. Each and every employee that saw us walk in said "welcome to Culver's" with a smile! They were playful and friendly when two employees asked to help me at the same time, and I jokingly danced between the two before choosing. They laughed and had a good time with it. They took my order which is sometimes difficult because I like their veggie burgers but I like it made like a mushroom Swiss burger but with the veggie patty. That seems easy enough but when it comes to how to put it in the computer, people are often confused. I really think it would be much easier for me as the customer if I could just order any burger with a veggie patty in substitution for the meat patty. I mean really. Anyway, they handled it beautifully. After we sat down, the gentleman that brought our food to us was a true angel!! Wish you guys were closer to me and I'm just hoping the Culver's opening in my area has half the customer service expertise as you guys!! Great job! read more

Culver's - Veggie burger basket - Burgers Near Me - Highland, Indiana

I always go to the Culver's in Griffith to get my Mom the North Atlantic cod dinner, with onion rings. She loves the fish, because it's not too salty. I went through the drive thru, and the customer service was really nice. Her spirit was sincere. She was very pleasant. When I experience good customer service, I do my best to share, because sometimes niceness can go a long way, especially if someone is going through something. The food is not too bad either. Thank you for your kindness Angel. read more

Friendly staff, good food and good coupon deals. They have even honored expired coupons.

The general manager Quan, was very argumentative. He wanted to make sure he got his point by raising his voice to tell us we "didn't get ripped off." "You did not get ripped off, it's only 2 oz for 80 cents. I packed it myself." He did not do a very good job for being a GM, he apparently needs to go back to, let me see, when did we learn how to use a scale? Oh yeah, SECOND GRADE. The cheese cup that was supposed to be 2 fl oz was only 1.5 fl oz and that's with the little cheap container it was in. read more

Culver's - This is the "2 oz cheese sauce" and that's with the little container - Burgers Near Me - Highland, Indiana

I think this past Saturday is the last time for me to go to this particular Culver's. Their food is delicious. But they never get the orders correct. I do check to make sure all the food is in the bag. By the time you get home and find out a sandwich is not the right one, who wants to drive all the way back there to exchange it. Do we really need to open every container in the bag to make sure each sandwich is right? I worked in the food industry so I do understand the co center of bring the mistake back and we'll replace it. But when you've had a long day and just want to go home, eat and relax you just don't want to deal with it. This happens every other time we go. read more

I'd give this a experience 1, Based on my irritation level. But there were a couple of things that raised it. Placed an order online for three things. 3.. Got 2. This was after we checked in, and then had to call 10 minutes later, for the order that was supposed to be ready at 4, at 4:10 we called. We were literally the only curbside car. Ordered shrimp, it was tasty, however the extra 6 shrimp didn't make into the order. I mean, it's definitely hard to count to 3, but at least try. The girl who answered the call was nice enough, and based on my salad, it'd been sitting there a while, no one just brought it to us. So I've been here twice in my life, and both times I have had money stolen from me.. there won't be a third. read more

Culver's - 2/3 of what I wanted. - Burgers Near Me - Highland, Indiana

No frozen custard available at 10pm? That's almost like a McDonald's without cheeseburgers. SMH

I was not able to get what I ordered. I ended up being charged a little more for something I did not prefer. After talking to 2 employees I left without what I chose. In my review online, I asked about if what I ordered was in fact available, After 4 or 5 emails back and forth the person representing Culver's said "That's strange...." I am omitting some of the comments so as not to be boring, but usually most customer relations reps do better than that. !!! Ultimately, they told me I should talk to the manager. My question is... Why wasn't my original email sent to the manager? read more

Food is always amazing. I love that everything is made fresh that's why I don't mind the wait! Staff is so friendly. Maky carried out my order with a smile and a positive attitude despite how hot it is outside! These kids deserve a raise! Thank you Culvers! read more

Waited 20 minutes for sundae. Went inside saw 5 people standing around in ice cream part. Hot food was being taken out to waiting cars. No ice cream. Saw them throw out at least 6 ice cream orders because they were melted. Gave me money back. Didn't even offer to make me a new sundae. I'm read more

Get my food right everytime, nice people and very quick . I recommend going to this culver's.

Today I was running really early for a meeting and realized I didn't eat breakfast so I might as well catch lunch! As I walked in the door was opened for me by staff with a smile and "Welcome to Culvers!" The staff at the counter was super friendly saying "Hello!" I placed my order and sat down. The place is nice and clean and there was a staff member cleaning the ketchup and mustard area really well. My food was brought out to me with a smile and the server said "thank you so much for coming in, I hope you enjoy your lunch!" That does add to the experience for sure! They were great! My fries were super crispy and my burger a little greasy just the way I like. I know this isn't health food! A manager had an issue with the way one of the staff was cleaning something as I was eating. She was so polite and I really like how she sounded talking to her staff. read more

Culver's - Greasy favorite. The bacon double - Burgers Near Me - Highland, Indiana

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I do not recommend this Culver's unless you want to wait 20+ minutes for your food to possibly be correct. Yesterday on 9/14/22 at 6:45pm my receipt was printed at the window. I had to give the worker my order again because what he repeated back to me was wrong. It was right then that I realized why I made the mistake of going there yet again. By the time I ordered at the speaker to when I HAD TO GO IN and ask where my food was, it had been a total of 20 minutes. I walked up and asked a worker when order #1 was coming out. Finally, I'm guessing a manager, walked to a small freezer right by the registers (to the customers left, the worker's right) and handed me my three items with no explanation no apology, no word, nothing. My order had been sitting in there with the custard already beginning to melt. Had I not waited so long I would have asked for my money back and left the order there. How in the world do you just simply forget to take people's orders outside when you have a drive-thru full of cars waiting for their orders? Another time in recent months, the worker came out to my car 2x asking what I ordered. Both times he brought out the wrong items. My photos show my melted ice cream and my receipt. I pulled over on the corner of Wirth and Liable to take the photo which is less than a mile away. This Culver's has major issues. No one can get anything right. Whoever these owners are, seems like the only right thing they do is give a military discount. They do not care about their store enough to give it a major overhaul from the top manager down to the workers. Seriously, avoid this place and travel west to the new location in Hammond off of Indianapolis Blvd. Or better yet, head to the Schererville location. Their service is excellent. read more

Culver's - Melted custard 20+ minutes later. - Burgers Near Me - Highland, Indiana

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Every time I've come here, the customer service has been absolutely awful minus one or two employees. Although their service is very fast, you're not going to get a very welcoming experience. You can tell that these people don't care about their jobs. There was garbage sitting on the floor behind the counter, and EVERY employee decided to walk by it and kick the lid instead of picking it up. I only come here because it's convenient for me, but I'd never come again after the consistent and awful customer service. read more

Horrible customer service in drive thru called the manager Katie and she was just as nasty as the person in the drive thru ! I don't understand when I called the manager Katie she was nasty and wouldn't give me the customer service number said I needed to look it up on Google ! What? Needless to say I won't be back there again ! Culver's has went down hill for months and hiring people that talk to you like a child is crazy to me ! Horrible !!! read more

There fucking scammers my gf just went there got two 4pc chicken tenders supposed to be a large fry a regular concrete mixer and a large drink should have came out to 23.85 with tax put my order in online because she came home and said I just spent $30 and showed me the receipt so how did that price change ? And then not only that they gave us a small fry so what are they charging for the napkins and the bag as well ? And not to mention every time I've been there they fuck up my order there pathetic obviously they like to scam people and there full of dumb fucks that can't read screens or type a order in right don't go here unless you want your order messed up and get scammed for low quality food I'd recommend there Schererville one they got better customer service hopefully they get shut down in Griffith read more

The customer service here is absolutely amazing! I came in with my 9 month old son and ordered dinner to go with my fiancé and I to go. They were very nice and 2 employees helped me carry all the food and ice cream to the car! Absolutely amazing! read more

If you want to deal with a bunch of first day employees messing up your orders and acting unprofessional then this is the fast food place for you! read more

A great place to enjoy a burger followed by some custard. The people at Culver's are super nice. They went above and beyond their expectations. read more

Culver's - "People know QUALITY when they taste it" ~ Craig Culver - Burgers Near Me - Highland, Indiana

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Pretty good custard for a chain. I really wanted to make a reveiw because of the amazing service I got. I walked in with my fiance and sister in law. We had received free tokens for a scoop or cone at the Highland parade. I only came in for the ice cream cone but the girl at the register was very polite and told us about the prepacked quarts they had for sale from previous flavors of the day, I asked her what was in them she explained very nicely and was patient with me when I couldn't make up my mind. I did not feel rushed or like I was wasting her time. I got my cone and a prepackaged quart of Key Lime Pie for $2, what a steal. It is amazing, I have it in my freezer now and just take a couple bites at a time. I also love that they have a calender of all the flavors they have coming up this month, now that I know, I'll be back for some of my favorites! read more

2nd time to any culvers, now I know why its been 6 years since my 1st visit. 15 employees, but no dine in. So I get shoved out to the patio. Cottonwood in june is beautiful, especially with allergies. Then the order was wrong. The employers were very polite, the whole rest of the visit was just terrible. Going to McDonalds for a mcchicken now. read more

This rating is based on the chicken salad I ordered. This Culver's was great on being clean and friendly. I always stop at Culver's for the chicken salads and they are typically on point fresh with juicy chicken. On this particular night they seemed to be off their game. The lettuce was dry along with the chicken. Still edible but not up to the typical Culver's standard.... At least not on that night. read more

Culver's - They always do a great salad at Culver's! - Burgers Near Me - Highland, Indiana

First time at this particular Culver's and it's Turtle shake did not meet my expectations. The shake was quite thin in texture or watered down. Could have good for sucking through a straw but still didn't work, since the pecan nuts and chocolate chips would get stuck in the straw. Needless to say...it just didn't hit the spot as in times past! The one good thing was when we approached the drive-thru window we were met by a beautiful smile of a young African American woman which was a breath of fresh air to me, at that moment. She was also courteous and very kind! Other than that...just an average Culver's. read more

I would give this 0 stars if I could. I used to love this Culver's but their customer service has gone rapidly down hill and I will not be returning to this location. I ordered my food through the drive thru and waited like normal. After a few minutes a young man walks out with food. He comes to my car and asks what I ordered and I tell him. He walks away and we watch this young man walk around with these bags in his hands for over 5 minutes before coming back to us. Turns out it was our food so we take it leave only to check the order only to find out it was done wrong. We go into the restaurant and ask to speak to a manager and we get ignored for several minutes. A manager comes and by this point we are done. We just want our money back. The manager starts arguing with my wife and threatening to call the police. For what? Even when my wife walked away, the manager kept escalating things like a school kid. This was a manager? No one ever apologized for anything. They literally do not care how they treat their customers. I will never go back to this location. read more

I went to this Culver's awhile back with my mom. This was my first time going to Culver's, personally. I got a grilled chicken sandwich and my mom got a fish sandwich. My experience was extremely disappointing because the chicken was completely bland. There was no seasoning what so ever, not even salt. My mother had a similar issue where her sandwich was also bland. I did leave a comment card at the location. read more

Only thing I would consider eating here any more is possibly a sundae. Burgers small and overpriced and the staff was clueless about customer service. No thanks! read more

Good food, just horrible service. Me and the bf went through the drive-thru and when the lady was taking our order you could hear tons of people in the back room asking her tons of questions about what they should be cleaning and how to clean it. So due to her employees lack of knowledge and her asking us questions over and over she messed our order up. When we got our food and checked it we politely told the lady what was wrong. She then had someone else come to us to say that that is what we ordered and it couldn't be fixed. Horrible management and horrible customer service! read more

I like to give credit where it's due. It's not only about how you treat customers when you're perfect, but how you treat them when you make a mistake and how you correct it. My better-half and I went to this location to order and pick-up a to-go order for our family. We purchased a pork tenderloin sandwich, a triple butterburger with onion, ketchup and lettuce, a double butterburger deluxe and a 4pc. chicken tender with BBQ Sauce. The wait was reasonable, approx. 7 minutes from the time we placed our order until we received it. The gentleman who brought it to us smiled, thanked us for coming in and wished us a good rest of our day. Since it was a relatively large to-go order, we checked our bag and the burgers prior to leaving. We received the pork tenderloin sandwich, which was SUPERB. The tenderloin was large enough to hang outside of the bun; just the way your local mom-and-pop might make it. The double burger was nicely complimented with a large, fresh tomato, fresh lettuce, mayo, ketchup, and mustard. The chicken tenders came hot and fresh with, not one, but two packages of BBQ sauce, making sure the tenders never went without. Unfortunately, the triple butterburger was missing. Instead, we had just a single butterburger included in our bag. We drove through the drive-thru and as soon as we alerted the staff, they apologized for the error and politely asked us to pull-forward. Once at the pick-up window, we presented our receipt to the manager, who apologized to us again. After a brief pause, the kind and friendly cashier apologized once more, then offered us a complimentary concrete mixer of our choice, in addition to our triple butterburger. We were asked to pull-forward, then promptly presented with our concrete mixer. After about 3 minutes, we were given our triple butterburger, which was fresh and delicious. The "Golden Arches" and "Eat Fresh" might be the larger fast food chain, but this Culver's location knows what it means to have good food and how to correctly fix a mistake. Never were we made to feel like second-rate customers, nor was it implied that we were trying to "steal" or get something for free, as is often the case when you report a problem at "Golden Arches." My family and I will certainly be returning in the future. read more

Good as always. Hard to beat a culver's! Everything was as should be. No problem here.

Very busy location and the quality seems to suffer as a result. I think this place could use much better management. Waited 24 min for my takeout order which included a double cheeseburger value basket, a pot roast sandwich value sandwich, and two orders of chicken tenders for my family. When I checked on my order at the counter after 20 min, they explained they were waiting on fries. Meanwhile, I saw their workers deliver fries to customers at their tables whose orders were taken after mine. When I finally received my order, I walked back to the car and opened my pot roast sandwich when I discovered that it was missing the top bun and had just one small piece of beef on there. After I walked back to show them, I waited for another 7-8 min for my new sandwich. After all this, on the car ride, I realized we were missing one of the orders of chicken tenders and my two younger kids would have to share one order. read more

Great cod fish dinner. Ordered the three piece dinner and the fish was cooked to perfection. Dining room was clean, service was fast and employees were friendly. Price was a little steep but the high quality was worth it. I couldn't afford to dine here everyday but it is a good place for a treat once in a while. read more