Kinda long post. Re: Culvers. After ordering 40.00 worth of "custard" because don't you dare call it ice cream we were told to wait in a spot. No big deal they werent really busy but the girl working the station was a little behind. Fast forward 30 minutes later we're still waiting. It's almost 9pm so I went in. I asked the girl very politely what the issue was. She responds "oh! Yeah that's been in the freezer for like 20 mins bc we didn't know who's it was." I was annoyed but I asked what she meant and she pulls it out and the root beer floats were all melted and looked like sea foam and the concrete cups were mush. So I said that's kind of unacceptable can I speak to your manager. Now. I can't stand asking for managers but let's face it you have to once in a while when something is legit wrong. Meanwhile there's a man next to me yelling about chili he was charged for 40 mins ago that he had yet to get only to be told oh we're out of chili. So, the owner comes out with a raging attitude. And honestly I'm all for hard work but freshen up you look like you bathed in the fry geese dude. You OWN A major chain. Take pride. Anyhow. I was extremely annoyed at all the time that was wasted, horrible service a inedible custard coupled with nobody seemed to care about it. Back to what I was saying, this guy comes out (the owner) with an attitude and offers me coupons. Um no. That's the third time we went there and the first time the burgers were so dry they could have been arrested for assault and battery of an esophagus. The second time same thing. We LOVE culvers. My husband is from MN where it originated and we were military and ate at so many all over the country. We always made a special trip to them actually we loved it. So now I'm angry because I mentioned I know all new places have kinks but you've been open long enough no wonder why you get such bad reviews your customer service is as bad as the food here. Well. He proceeded to tell me he didn't have a single bad review on any of the pages and I was wrong. At this point some random customer who's eating "custard" starts antagonizing me calling me a Karen and a all this crazy stuff because I was getting louder and louder. And more and more frustrated. And pissed at myself for allowing it to happen. So I get my phone and proceed to read his horrible reviews and he tells me to get out. I said no you said I was wrong I'm educating you with the TRUTH. I refuse to feed into your dilusions. I want my money back first then I'm out. Yes. I was very loud at that point. I have zero issues admitting it. Nobody was going to treat me that way or it's customers. Meanwhile this man who was simply a customer slurped his ice cream egging me on and calling me names all the while his ice cream oh sorry custard dripping from his beard. I said man why are you even up here this has nothing to do with you go away, please. Get away I'm not a Karen. I have a valid issue that needs to be addressed at this point. It wasn't serious when I walked in but now it was. So I said I feel bad for all of you that have to work under these stressful conditions and most of his employees are like nodding and stuff in agreement with me when one girl is like I don't know why you feel bad for us he is wonderful! I replied ohhh so that's the one you're sleeping with? Jeez it wasn't the proudest moment of my life, in fact I'm not proud of it at all, but damn I was angry. With this guy who has no business in my face slurping his custard like he just left his girlfriends moms basement for a treat and stir some pots, in my ear trying to intimidate all 5 ft 4 of me while I am attempting to get my money back and gtfo.
This random custard slurping guy starts screaming OH NO YOUR BAD REVIEW MATTERS WAH KAREN blah blah blah. Always a protagonist. I said because of antagonists like you that have nothing better to do with their lives. Fast forward I get our money back and I will NEVER step foot in there again. This isn't to stop YOU from going in. This is just me venting and letting you guys know that the owner is not capable or deserving of such a great brand name like Culver's. Thanks for listening and I hope nobody has to EVER go through what everyone there including myself had to go through there ever again. Have a good night for me please because unfortunately I'm still upset about the whole thing. read more