Hi, The frozen consider is delicious and I love it so much. Can you get Grubhub or door dash please because I can't drive and I am in a wheelchair. Thanks for listening Patrick O'Came read more

Culver's - Burgers Near Me - Carpentersville, Illinois

I enjoy Culver's, so please don't take this review as criticism of the brand as a whole. Unfortunately, this particular location was disappointing. Several employees were standing around talking with each other while customers were waiting for assistance. The exterior of the building also needs attention. It looks dated, dirty, and generally run-down, which doesn't create a great first impression. The biggest issue, however, was the cleanliness and food-handling practices. The dining room tables were filthy, and it took several attempts to find one that had been cleaned. While we were eating, I watched an employee delivering food to customers. During that time, they repeatedly touched their face, played with their hair, and even scratched their leg underneath their pant leg before continuing to serve food. Proper handwashing after those actions is essential when handling food, and seeing this was very concerning. Another issue is the carpeting. Carpet simply doesn't belong in a fast-food restaurant unless it's cleaned regularly. It appeared heavily soiled, making the entire dining area feel unclean. Overall, we did not feel comfortable eating at this location because of the lack of cleanliness. If the dining room and food-handling practices are this concerning, it naturally makes customers wonder whether the same standards are being followed in the kitchen. I hope management takes these concerns seriously, because this location has the potential to be much better. read more

I informed the cashier I was celiac - gluten free. I asked if they had a GF bun and a dedicated fryer for the fries. He had no idea what I was talking about. The expo came over to help and informed they did not have a dedicated fryer. I opted for coleslaw on the side. I ordered a chicken sandwich with a GF bun and my husband ordered the Pretzel Pub Burger. The cashier did add Gluten / Wheat allergy to the ticket. The food took longer than expected and while I was waiting, I saw a cashier grab a spoon, reach into the custard bin and take a scoop to eat. Then we received our to-go order and when we got home the order was completely messed up. The burger (if you can call it that) was in a separate box with the GF bun while the chicken sandwich was on a regular bun. The burger was basically a chip. It was hard and so thin. Just very disappointing. The only saving grace was the GF bun does come in a separate sealed bag and was pretty good. read more

Culver's - The supposedly burger patty from Culver's. - Burgers Near Me - Carpentersville, Illinois

This place has turned into a joke! Understaffed no adults working and might be the slowest Culver's ever! 25 minutes waiting in my car to get a burger is absolutely ridiculous! You guys need to get it together or close! Stay away from this place maybe they can make it a dispensary or something after they close down because they pissed off everyone! read more

Wait time is long for custard. We ordered 4 vanilla custards with 1 topping each through the drive through and waited 15+ minutes. Just honestly surprised by the wait time for a simple order. Maybe will stick to Vans or Andys. read more

Horrible rundown appearance on the outside. Culver's should be ashamed of the appearance of a building with its name on it. Ordered the pot roast sandwich which was inedible. Dry, old meat. Disgusting. Will stick with Culver's in Huntley on 47. Great service. Clean. Fresh food. read more

Culver's - Dried up beef on a sandwich. Yuck. - Burgers Near Me - Carpentersville, Illinois

The place drives me up the wall. I don't know what the point of ordering ahead is when you pick a specific pick up time well in advance, go through all the app "I'm on the way" and "I'm here" prompts only to have to sit and wait 10 minutes beyond pickup time to get your order. They don't offer curbside pickup anymore either, though they never bothered to take down the signs in the parking lot. They consistently have the slowest drive thru. I don't understand how even a simple burger order takes 15 mins to complete when there's no one in line. One time a few weeks ago, the drive thru smelled like sewage. The entire parking lot around their dumpsters were wet, as if they just power washed them. The outside of my car smelled like trash for days because you had to drive over smelly water to go through the line. read more

Customer service is always friendly. Culver's could make extra money by training other restaurants staff. I love that I can buy one chicken strip. This is a great option for a quick bite. Thank you Culver's for a great experience today. read more

I am sick and tired of my order being screwed up going thru the drive thru. I was here on 3/25/2026 at 7:45 pm and waited over 20 minutes for my order. When I arrived home once again my order is screwed up (missing my chicken). I drive back to the store and ask for a manager. I'm extremely pissed off and yes I was loud. On duty manager (who should be fired) did fix my order but had a care free attitude especially when I asked for the phone number to Culver's corporate which I will be calling. Then the manager has the nerve to say " would you like a glass of water for your wait"? Are you serious guy. I'm done here there are plenty of other places I n the area. My second wait was another 20 minutes also. If management reads reviews LOOK your a 2 star location. Fix your issues. read more

HeLLo. Culver's can really turn around, but it's going to take some desire & commitment. We could NOT smell the food because the smeLL from the carpet was so pugnacious, musky, and over-powering that it smeLLed worse than an old, frying-oil soaked gym sock. WTF? Not to mention that the whole decor needs Brightening! The tile floors were so oil covered slippery, that I kept sliding backwards when I was urinating which caused quite a challenge. The place was filthy. However, in Culver's defense, every time we have been there over the past few years, it was filthy. The carpet sets the tone for the whole meal. Even the outside cement is filthy. How about power-washing a couple of times a year!? Cigarettes butt all over from EMPLOYEES! We were at Chick Fil-A and they were deep cleaning the restaurant, and it was already super clean. Even the outside was being power washed! On a positive note, they do have diet root beer, and that's why I return a couple of times a year. Nevertheless, the place is filthy! Is this place reaLLy family owned? read more

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Classic old bar that has outstanding made to order burgers. Friendly staff and recently remodeled to accommodate some more Modern booths. Located in downtown union. If you are in the area don't miss it read more

For years I would come here just for the butter burgers, so if you're a burger fan, just know that you'll enjoy them here. The fries are medium sized, like a Wendy's without the skins, so there's some weight to them. What has been catching my attention in the past year has been the fresh frozen custard... especially the concrete mixers. I like to make my own with vanilla custard and Reese's cups with Oreos. The mini might sound like it's too small for your appetite, but it's big enough... trust me! Lastly, I'll just say that Culver's is like the Chick-Fil-A of burgers, because their customer service is a mix of joy and kindness! The price is a little high, so that's where they lost a star, but that said, I'll be back... time and time again! read more

They jizzed in my food and it tasted so good the jizz complements the cheese curds so good

Went there the other night with another couple, only 2 other people in the place , all we ordered was ice cream. First the kids at the registers fumbled the orders then it took almost 25 minutes to get the orders to our table. Bad management untrained kids . Won't be back ! Hate to see if they were actually busy. Sad too because we like Culver's . Stay away from this location! read more

I really want to give this Culver's a positive review, as I am generally a fan of the chain and my previous Culver's experiences have been all quite good. Nonetheless, I have visited this location three times and each stop has included an error of some sort. I should note that this particular branch is not open to inside dining at this time. I applaud them for keeping their staff safe. However, their ability to take and fill orders through the already established drive through should not have been impacted with the closing of their indoor dining. Each time I have placed my order, the staff has either been unable to hear me or too distracted to pay attention. As a result, my order has been wrong on two occasions and my fries were half filled on the third. I cannot say the food I received tasted bad, only that I was missing food in one way or another. What I did receive was enjoyable. I only wish they were better organized and more polite. Their professionalism is not in keeping with what I have come to expect from the chain. If you have another Culver's option in the area, I might check it out. read more

Went there to pick up dinner, ordered two burgers, a chicken tender and two fries. Waited 25 minutes for my food. They were taking out 4-5 drive thru orders for every one inside order. read more

If I could give this location negative stars I would! They are the slowest at in the drive for 20 minutes after the tool my orders and the line didn't move for another 15 minutes. Culver's I have ever been too! The kids have no sense of urgency they stand around and talk and the person in charge is a kid! I am not sure why they don't close this place! I ended up convincing the kids to go to Menchies and was able to actually serve ourselves in and out in 3 minutes!!! read more

Quality has really gone downhill. Ordered 5 concrete mixers, paid $30 and only the very tops had any toppings. Everything else was plain ice cream. I think they used a teaspoon of candy and didn't mix it at all. read more

Omg... just went through the drive through. Waited over 10 minutes for 3 cheeseburgers, chicken tenders and a concrete mixer. Only to get home to eat 3 BURNT burgers (but cheese wasn't even melted) and a melted concrete mixer. What the heck is going on? So disappointed that I waisted $43.20 ... for food that wasn't even edible...YUCK.. no bueno , Culver's never again!!! read more

Culver's - Yuck! burnt burger and cheese isn't even melted!! Waited over 10 minutes for this...... :( - Burgers Near Me - Carpentersville, Illinois

I like Culvers, been to a number of their locations. The food is prepared fresh when you order, and they seem to use fairly high quality ingredients. The burgers are thin and crispy and that's always my favorite, as are the crinkle fries! Want to amp up your side? Get an order of the official snack food of Wisconsin, fried cheese curds! read more

Culver's - Butterburger with cheese! - Burgers Near Me - Carpentersville, Illinois

This is the worst culvers around. Today I went and got large fries and a side of cheese. They charged $1.29( they raised their prices for a half full large fry and 1/4-1/2 cup of cooold cheese. When I questioned the female manager I was told the owners make them measure the cheese??? WTH so I get the same amount of cold cheese for a small and large fry? It's totally ridiculous. Hey owner you can't charge $1.29 for 1/2 fill cold cheese. What's the problem that you can't ever warm it and if you do you are heating it up in plastic cups that are melting. If this is what the owner has really told them then your cheap and gouging customers that frequented your business during the pandemic which allowed you to stay open and not lose your business your managers even think that it's nuts that they have to pre measure freaking cheese. Way to treat loyal customers that have kept your business running. You didn't wait a week to jack up prices. FYI went to culvers in crystal Lake today and they didn't change ANY of their prices and they fill there cups of cheese. From what I see the owners and managers are greedy and can't fill a cup of cheese they are making a 200% profit on. Moral to the story is go to crystal lake. I'm obsessed with culvers but I will drop dead before going to Carpentersville read more

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Disappointing service, from the wait in the drive thru line ( over 10 minutes) to being handed a cup with its contents oozing out of the top to not receiving a receipt or empathy from any team member--epic failure. I tried to call them to speak with a manager, no answer. Perfect end to my bad experience. No receipt given. When I called the restaurant to speak with the manager no one answered the phone. read more

Good experience today at this Culver's. Wait was minimal, food hot and good (shrimp, bacon burger, cod). NOTICED THE YOUNG WORKERS RUNNING TO DELIVER ORDERS. Nice work read more

Incredibly slow and unorganized. I understand cooking fresh, but this facility needs to get their act together. Unacceptable read more

This place is absolutely terrible. For it being a fast food restaurant it took over 30 minutes for a Hamburger and the food was messed up they had plenty of time to make it correct the first time. read more

Have gotten food poisoning twice in the last 3 months from this specific Culver's. Maybe if they had management that wasn't lazy and sloppy like the young teenagers that seem to run this establishment. read more

Got a shake and it was good but then I was drinking it and a shard of PLASTIC came into my mouth. It's not even dull it's sharp as heck. Like I genuinely do not understand how that happens. read more

Ordering food from this location is like playing roulette, sometimes everything comes out right and there are no issues, and sometimes I wonder how they manage to get everything wrong. I understand serving people in order, but if two cars in front of me ordered a ton of food, and I'm just waiting for a milkshake, how hard is it to just deliver it to me, even if I have to wait to pull out? Can't say I enjoyed it being 75% melted and liquified. I don't recommend this location to my friends. Other locations are fine, this one is meh at best. read more

Culver's was our quick stop on our grocery shopping extravaganza for the week because apparently I was missing out on life never having eaten here before, so says my hungrier half. We were probably greeted by every single worker in the restaurant as we walked in the door, which I found both funny and distracting seeing as I entered with my game face on (I had no clue what to get). The guys manning the registers were kind enough not to stare at me while I frantically perused the menu board trying to decide what I should try. I finally settled on a classic burger, since that's sort of what they're known for, fries and a drink for me as well. My hungrier half opted for some fancy schmancy Parmesan burger thingie with other cheese and bacon (meat & cheese, meat & cheese), fries & a drink too. I do like the fact that Culver's is the type of burger joint where you don't have to loiter around the counter, waiting for your food to pop down the chute, instead, you are given a plastic number and sent merrily along your way with the promise that one of the servers will bring you your meal. So merrily I went to inspect the drink offerings. I opted for their house root beer because whenever I have a choice of drinking root beer or not drinking it, the choice is always crystal clear. The burger was piping hot, as were my fries. The patties were thin, but there were two, which I'm guessing is supposed to make up for their thickness. Honestly, the food was nothing to write home about, standard fast food fare at best. As I made my way through my meal, I couldn't help but keep thinking "Man, I would have rather had Chipotle or something" because they are about the same price. My husband agreed that his meal was nothing too special, and in fact, he was still sort of hungry after gobbling up his lunch. I think in the future we will suck it up and skip Culver's, even if we're hungry, since there are so many other, more interesting offerings on Randall Rd. read more

My first experience with Culvers was in Wisconsin. While they seem to be much more popular in the cheese state, I have recently seen a few more of these pop up around the Chicagoland area. Their food is OK. I like the Cajun grilled chicken sandwich... its nothing spectacular, but has a nice kick to it. The cheese curds are delicious. I had never had them before Culvers... small bits of white and yellow cheddar cheese, battered and deep fried to perfection.... As for shakes, I can't really choose one, because I've never had the same one twice, and all of them sound good! I wish I was better at decision making at these kinda places. The service is on the slow side, and I was left at the counter for 10 minutes waiting for my shake while my food was getting cold. All to find out it was sitting there waiting for me, but they didn't know who's it was. Ugh... maybe they need to hire more competent workers.... read more

Getting tired of drive through not getting my order right, beginning to wonder why I even bother going to this location any more. Last time was a week ago, got home and they shorted my order. I called and spoke to some manager who "took all my info" and was going to "send a coupon for a new meal" for my trouble. One week later and no coupon or anything else from them. Time to move on and give my business to somebody else who can get the basic stuff right, like is what they ordered in the bag... read more

I have to disagree with a lot of the reviews here. I walked in on Friday afternoon at lunchtime and was promptly greeted by a woman with the title of "Owner" on her name badge. Indeed, she was the franchise owner running the cash register. Service was immediate. She took our orders, making appropriate suggestions and offered us menu items that took advantage of coupons. The kitchen and dining areas both seemed very clean. For me, the food was "just OK". It's decent fast food, but by the same token, not cheap for fast food. I'll go back, but it's not in my normal rotation. I was very pleased to see the owner of the establishment right out on the front line working with the customers. That's the way it should be. I am going to give them three stars because the service and friendliness met every expectation and didn't miss a beat. The food is 2 1/2 stars on a good day. The fried chicken basket was not that great (they shouldn't even serve fried chicken because they don't do it well). The roast beef sandwich was "OK" but it gave me a splitting headache later in the day, which is a surefire way to tell that they use MSG in whatever sauce the meat had on it. I won't order that menu item again. read more

Culvers...you disappoint. My family often stops at Culvers across the nation for quick, fresh, tasty food and treats. Normally, you are greeted with a smile and the service is a step up from any other drive-thru/fast food establishment. Not here. We stopped in mid-week about an hour before closing time. There were seven of us. Two eating food. Five sticking to ice cream to celebrate one of my sister's last high school band concerts. The whole thing just frustrates me. Simply put, they just don't get it. They weren't busy and they didn't get things right. The burger toppings were wrong. My sundae toppings (only two things btw) were questioned at the register three times. Perhaps I was speaking a foreign language? Peanut butter topping and reese's peanut butter cups please. M&M's? No, peanut butter topping and reese's peanut butter cups. Like the reese's pieces? No, peanut butter topping and reese's peanut butter cups. (duh!) They insisted on taking the wrong burger (with a bite out of it) back to throw it in the garbage. Well okay. But then they brought an Italian ice that we didn't order. And charged us for it! My step mom asked for a refund. Guess what...the fools left the refunded Italian ice on our table. Morons. We ate it. My dad would have rather eaten the burger with the wrong toppings, but due to their employee's ineptness they would rather throw food in the garbage. Dopes. That's all I can say as everything else that I think is not very P.C. Come to think of it...eh, nevermind. read more

I happened to go to this Culver's every so often when I am out this way! Two out of three times they get one of my orders wrong. Just went back up there because the burger wasn't cooked all the way. The manager on duty told me it wasn't his fault that the order was made wrong and he also told me that the burger was cooked all the way! How is it not your fault that the order is made wrong? It is your job to make sure the order is forest before it leaves the window or even the kitchen. read more

I don't plan to return to this location. I arrived home to find that my kid's meal was missing it's ice cream coupon when I did not have ice cream and the sandwich I ordered was missing the cheese I had to pay extra for. Since I was already home I called and the manager told me he had new staff and they were still being trained. Not much of an apology. He then asked for my name and address and promised to mail me ice cream coupons to make up for the mistakes. Three weeks later, still nothing in the mail. Everyone makes mistakes, but lying about sending me coupons was low. read more

Great food! More than just burgers! Fried chicken made to order ! Wow! Staff here is the most courteous in the area! Thanks! read more

Butter burgers are great and made as ordered. Always fresh. If in a hurry dont stop... It takes them couple minutes for fresh made food. Love it everytime. Always good burgers!! read more

Culver's - Veterans Day! - Burgers Near Me - Carpentersville, Illinois

Best burger in Carpentersville. Love the Custards and it's too. I like the new look in the dining room as well. Warm and comfortable.

Went to culvers today and was not happy. We pulled in line and ordered as usual. ( we ordered 2 small cheese curds) one bag was completely fine. The other was half full and the cheese curds where frozen. read more

I used to be a kitchen supervisor at a different Culvers. Which I stop in often. I was on my way home one night and was hungry so I decided to stop and get a double with some curds. I'm just curious did you know ever burger should be seasoned unless not wanted. Other wise it's bland and disgusting. I threw my burger away after a bite. Culvers is supposed to be high quality made fresh fast food. Maybe next time I should come in and show you how to work a grill. read more