Julia and her team were wonderful! We toured many homes, made many offers, and even had to back out…read moreof a contingent offer before finding our home and Julia made it all seem easy. She guided us through the full process as first time home buyers, referred us to fantastic partners (inspector, mortgage broker, etc), helped us navigate using a VA loan in a competitive market, provided encouragement when our offers didn't get accepted, advocated for our best interests, provided great feedback on home repair/reno considerations, and so much more. I really appreciated how her team worked together to accommodate our schedules, and we loved working with her partners Debbie and Brett when she wasn't available personally. We couldn't be happier with our home and are so grateful to Julia and team!

OH.MY.GOODNESS!!! There is nobody like Kelly! My situation was a bit crazy because I was 2 hours…read moreaway and needed an accessible home during the craziest real estate market of my lifetime! Kelly not only previewed a bazillion homes for me but she was compassionate, funny, diligent about my budget and better still... when I finally was able to secure a home, she helped me offer a reasonable price, did the walk through for me and recommended great contractors for my renovations. It was as if I have known her forever. Call her because she will be on your team from the first moment of contact!

This review is for Buckingham Commons only. 1) Do not let…read morethe rooftop view fool you. 2) The main elevator will be down ~ once per month. 3) The landlord has outsourced everything from water to security deposits. (My security deposit, after ~ ten years, gained $.42 usd. Yeah, forty-two cents. My water usage was ~ $5.00 usd per month, and the bill averaged $25.00 usd per month. Fees, fees, fees.) They will soon find a way to charge you for the air you breathe in their building(s). 4) You will hear every ambulance siren, fire-truck siren, and police siren in Rochester. 24/7. You will hear every drag race and muffler-less car and motorcycle. 24/7. 5) The actual lofts are nice, but no washer/dryer. 6) Snow plowing is iffy. The plow leaves a trail of snow behind your cars. Helpful to have all-wheel drive. 7) No EV charging available. Please carefully consider if you really want to move there.

Day 12 of a resident's dog having an accident in the hallways and the management refusing to deal…read morewith it.

Absolutely not!! Not only was my realtor awful I'm in a house that knowingly needed repairs!! There…read morewas no " as is" clause in the listing but yet she put it in tiny letter on the contract afterwards rushing me to sign !! She said sellers would not allow inspection, wouldn't not allow my daughter to see the layout SHE never fought for us being the buyers rep... so my furnace just went, the hot water tank needs immediate fixing, dish washer don't work yet she said it worked when we went through " no" you turn it on heard the motor and turned it off! I tried to run it and water all over the floor. Garbage disposal broke!! Seller made out and so did my realtor and Howard Hanna , DONT recommend unless want to end of like me thousands of dollars in dept 3 weeks into closing!

I recently purchased a "newly renovated" home from James Robert Blaine, who is a Howard Hanna…read moreagent. He sold me a home that he both owned and was the listing agent for. The fast moving market in Rochester does not allow for buyers to get a pre-purchase inspection if they want to be competitive. He is clearly taking advantage of homebuyers given this environment. I obtained an inspection after the close and it revealed serious issues caused by Mr. Blaine's renovations. These fixes will require close to 7% of the purchase price to correct. These are not discretionary or cosmetic fixes. They are foundational to the functions of the home (ie: plumbing, structural walls, and electric) I approached Mr Blaine. He took no responsibility and instead told me to contact his attorney. Given that he was both the owner and the listing agent, I would recommend avoiding working with him at all costs, on either side of a transaction. I would rate this agent and the organization with negative stars if possible.

I recently purchased a home sold by this realtor. The house turned out to be a filthy money pit…read morebecause they hid everything so well. Not only was the owner filthy, she left a washer and dryer, and a range that do not work. I think that should be disclosed at the very least. People say that you are not buying appliances, but then why leave them in the house? If you choose to purchase a home sold by Hanna, please, please look over every square inch. It will serve you well to do so, believe me. I am the type of person that would never sell a home the way this owner did, and I think the realtor should have guided her as to how the shape of the home should be. I guess it is true that realtors are just like car salespeople, and that is very sad indeed. A home is where one lives, and it should be clean, and the owner honest.

I had a terrible recent experience with Howard Hanna Realty Services Pittsford, who received a…read more$9,600 commission to serve as my "buyer's agent" in addition to representing the seller for an additional $9,600. While brokers and agents have an "ethical" and contractual obligation to 'represent the interest of and advocate on behalf of the buyer', that was not my experience with the HH Pittsford agent, who minimized and dismissed my concerns about discrepancies with her property description along with identifying deficiencies and needs for repairs and maintenance at the sellers expense. I also shared these concerns with the HH Pittsford broker and HH NY president but never received a response. This speaks volumes as to how Howard Hanna views clients as just another quick 6% commission. As a result, I recommend that home buyers avoid using any seller's agent as well as the seller's listing firm to represent you as a "buyer's agent" for an easy 3% commission. This "dual agent role" is filled with conflicts of interests in an industry that demands high commissions and often provides little value to buyers. Realtors usually want you to commit to a 6% commission that increases your mortgage and property taxes and ties you up with a 3-month contract with little commitment on what they will provide you. Sellers should consider the growing trend of buying and selling houses directly via Zillow, along with a flat-fee MLS service, personal websites and direct marketing to neighbors, families and friends; Realtors often have financial relationships (that are frequently not disclosed) with the people that they recommend that you use. As an alternative, consideration should be given to directly hiring your own consultants (eg. legal, financing, home inspectors, contractors etc.) that you have researched and will be responsive to you and not the realtor. There are many alternatives to using realtors (and the people that they recommend) that can cost substantially less and result in a win-win situation for both buyers and sellers.

I love this plaza! It has everything I need in one stop. Food, entertainment, clothing. You name…read moreit, they have it. The only gripe I have is that the parking lot is a bit cramped and hard to navigate when it's busy. I've already backed into several parked cars. Great plaza, highly recommended!