Well the manager at the Grovetown Ace Hardware reached out to my husband to offer a gift card, due…read moreto my minus one star for customer service, especially with the garden center in which was locked and the young male person was if No help with seniors 81yr old pushing a basket back in the store with two big mulch wet heavy bags. We do appreciate the manager contacting us, I didn't post the review to obtain a free $20 gift card but appreciated the gesture from Ace Hardware Manager. Thank You for reaching out and caring regarding your customers! Vivian Albert

When you cannot find that one odd part at HD or Los you probably can find it at Ace Hardware. For…read moreinstance, you would think that the other big box stores would have a faucet supply line for lengths longer than 20 inches, well not the case so headed to Ace Hardware and wouldn't you know..just what I needed a 1/2" FIP to 3/8 braided supply line in a 26 inch in multiple options.

Bought a $850 grill. It was a dud. Never worked at all. Called 3 times and left 3 messages to call…read moreme back. No returned calls. Met with the store manager about returning the grill. They said they couldn't take a return even though the manufacturer said they could. I usually prefer supporting the local business but not this ace store.

A moderately sized store. I found a few items of interest, and no shortage of people willing to…read morehelp me look. In-person retail has waned, but the value of being able to put your hands on something immediately that you need for your place of residence retains some value.

I have learned to love my local Ace Hardware store. Staff here have helped solve many problems with…read moremy home improvement and maintenance issues. The products sold at Ace are good to excellent quality and priced fairly. And shopping with the Ace iPhone app has provided several markdown special deals not knowable without checking out prices on the app. Then I can order and pay and pickup, usually within 15-20 minutes.

Usually have what I want at as reasonable price as any one…read more Very helpful in finding items and cutting to length.

My husband just got back from this store and came straight to me and said, "Please go to yelp and…read moregive Miss Kim and exceptional review." He continued to tell me why. She greeted he and my son immediately and asked if she could help them. Despite the fact that her expertise was lawn and garden, she was very knowledgeable and knew where everything was. From start to finish! He left the house in a rotten mood and came home all smiles. My husband was/is very impressed! You have found yourself a new customer and yes, we will highly recommend you. Thank you!

From the owner: Small hometown store with big city selections!read more

Multiple staff members at this location have gone out of their way to "make things right" when…read morethere've been issues--in the world of Home Depot locations, this one is the closest to a well-oiled machine I've encountered thus far. Selection/inventory is about average in the grand scheme of things, but at least deliveries on not-in-stock items have generally been timely. Pricing is standard big box store; i.e., usually as reasonable as you're going to get.

This is my second time in the store with an issue first time was returning a product that the store…read morehad previously taken in as a return and didn't check so it had not a lot of pieces. The young lady and I use that term loosely at the customer service desk gave me a huge problem because I didn't have a receipt and it was my problem because they didn't check it and the stuff wasn't in there. So she went to the general manager who" told her just give it to him and make him get out! I have their names can't wait to publish them soon because something else just happened at this Home Depot not two or three weeks later I tried to use my military discount, but they didn't wanna honor it! Apparently their system has a glitch and even if you ask for your military ID discount, they say oh we can't give it to you even though you are a veteran and fought for all of us we can only give you a courtesy discount and at that point the associate gave me finger quotes like I am less than a person. I fought for this country and I earned I thought I did anyway what your store was giving me for my service, but instead you make me beg for it and make me feel small thank you Home Depot. I'm so glad so many of you have such uplifting veteran resumes that you're so high and mighty above the rest of us are just Served. Should we bow to you Home Depot?

Disappointed with the customer service. Went to purchase some equipment for my home and kept…read moregetting passed around from one sales representative to the next. Doesn't seem like a lot of the workers knew who to direct me to. Wasted good time figured out someone who could help me. Wasn't also too fond of the tone of voice some workers had when I was asking questions; almost seemed as if they were irritated I even asked for help. Equipment, materials, and stockage of its seem same as any other Home Depot. Just had issue with the staff at this location.

I checked online first to get a Freeze Miser valve to keeping outdoor water pipes from freezing…read more The online site stated 44 items were available in location Aisle 29, Bay 001. So I went to the location and it was all shower heads and completely wrong for what I needed. The plumbing station guy was trying to be helpful but said he said the item doesn't exist in the store anywhere. So I went to the customer service station and this girl with an attitude was not helpful at all. I asked about ordering and delivery and delivery is only to the store, not to my residence, "delivery" is to the store, online bait and switch. I will never go back to this Home Depot ever. Giant bad attitude problem at this store. A complete waste of time and left disgusted. Deserves less than one star.