Moved from out of state and have been seeing an CRNP every six months for a couple of years now. Called to get CRNP to renew my mail in meds because it takes so long for me to receive them. CRNP has been renewing when I call in--I receive a reminder email from my mail in pharmacy. I later set up an appt. I was informed today, CRNP is no longer seeing 'family' care patients that I would need to see another healthcare provider before I can get my meds renewed. I explained I would run out of meds before I could see someone else and then have the prescriptions renewed. One office staff, Misty, slammed me on hold before I was able to complete my sentence. I requested to speak with the office manager, Dee, who hung up on me. Honest-was not being rude...just stating facts and requested to speak to or leave a message with a nurse or CRNP in hopes of receiving some helpful guidance. No can do....could not speak to a nurse, could not speak to CRNP--or leave any messages. Office staff kept telling me I had to be an established patient with another doctor.
I am an established patient.
Was also totally shocked being in Cullman how rude this staff was. If they were so knowledgeable, I told them I needed blood pressure meds--which is cardiology, so maybe I could see my CRNP who went to Cardiology---MAYBE THEY COULD AT LEAST ASK THE CRNP OR HER NURSE? Definitely need my blood pressure meds after dealing with these people.
I never received any notification of this change so I could adapt on my end. I, for one, prefer not to be treated by an office staff. Although healthcare providers may be good, the office staff can make or break a practice.
So if you want to be treated by an office staff---use this practice. Otherwise, I would definitely go somewhere else. read more
