Local family owned and run business. They have the expertise, and experience to know what works and…read morewhat doesn't. Free consultation and option to buy, rent or rent to own their products. No cookie cutter systems, all of their softeners are built toward your needs. A plus service, super nice and friendly, everything you want from a family owned business in the Flathead and more! Call them now if you think you have hard water. They will not steer you wrong!

From the owner: Specializing in: - Water Softening & Conditioning Equipment…read more& Service - Water Filtration & Purification Equipment

We had a very positive experience with Sapphire Waterworks. Kelsi is extremely knowledgeable and…read moreclearly knows what she's doing. Both of our water system warranties had expired, and after an event that completely damaged our softener and iron filter, we struggled to find anyone willing to help repair them. Most companies we contacted only wanted to sell us entirely new systems. Kelsi took the time to work with what we already had. She came out, diagnosed the problems, and successfully fixed and rebooted both systems instead of pushing unnecessary replacements. That made a big difference for us. She also communicated very well throughout the entire process. She always followed up, kept us informed, and never left us wondering what was happening next. We truly appreciated her honesty, professionalism, and willingness to help us get our systems working again. We highly recommend Sapphire Waterworks and especially Kelsi for anyone needing knowledgeable and reliable water system service. Thank you Kelsi

Additional note after Sapphire Waterworks responded: note, she did not deny doing all this damage…read moreto our home! Her arrogant attitude and "damn the client" response is the risk you take. Also note, the only other two reviews are within the past 24 hour period, no doubt solicited by this desperate owner, to her friends. Too much of a coincidence. We are pursuing this matter in civil court so time will tell whether she's truthful here, or in her denial to us about not having insurance. The photos don't lie. Look closely. Blow them up. This is shoddy work! Irresponsible. Unethical. Shameful. No wonder she doesn't disclose her last name publicly. People do that when they have something to hide.

Went there today to return an item with receipt.And the person at the desk was very rude. Very bad…read morecustomer service.

If you enjoy asking for a quote upfront through numerous phone calls and emails only to NOT get…read moreone. Being told by Owner the cost to install our boiler in a garage apartment "won't be that much" since we have the boiler already... then getting hit with a $7,600 after the fact, mind you... this is for labor and needed parts. WHO would pay that? Not us, if only we had the QUOTE we requested. Unprofessional beyond belief. When asked for the Owner to come look at the project and provide an explanation for the cost... nope, wouldn't come. Imagine that. If all this sounds like the type of business you want to support, Koocanusa Plumbing is for you! Dig deep in those pockets. Good luck

Dave did an excellent job on our well several years. A very honest, no-nonsense professional…read more Highly recommend.

From the owner: Ace Drilling provides well drilling, well pumps, and water treatment system services throughout the…read moreWestern Montana area.