Avoid Hiring This Catering Service!
We hired Guy Pinchasi and his catering service for our wedding at the end of 2022 and were extremely disappointed overall. While we were satisfied with the food and the quality of the alcoholic beverages, the service aspect was severely lacking.
Here are the major issues we encountered:
1. Incorrect Menu: Guy printed the wrong menu for our wedding. All the desserts were completely different from what we had agreed upon. We only discovered this mistake when the desserts were served, and no one informed us about the error. Instead of a proper apology, we received a rude response from the team, suggesting that Guy would invite us to his house for the cake we originally wanted. This was incredibly unprofessional and insulting.
2. Bartender Issues: The bartender was extremely slow, causing long lines and making guests wait a long time for drinks. There was also no access to water for guests. Additionally, the bartender spilled water on the DJ's wires, ruining the sound system and the microphones used for toasts and performances.
3. Lack of Cleaning Staff: We had agreed on having a cleaning person for the restrooms, as specified in the contract, but there was none. I, as the bride, had to check and clean the restrooms myself, along with my sister, multiple times during the event.
4. Contract Breaches: Several agreed-upon items in the contract were not honored, such as providing drinks at the tables and having servers circulate to serve drinks during dinner. The servers only went around once at the end of the dinner to serve a single glass of wine.
5. Missing Utensils and Glasses: There were no utensils or water on the bride and groom's table. We had to find Yair, the event director, to address this issue. Additionally, there were no wine glasses on any of the tables.
During our meeting with Guy, he assured us that his job was to make everything easy for us so we wouldn't have to worry on our wedding day. However, we were constantly dealing with the issues mentioned above, running around trying to resolve them. This catering service turned out to be a huge disappointment and added unnecessary stress to our special day. read more