Yikes. After years of speaking with customer rep Linda, she still has a bad attitude. Always rude, curt, and unhelpful. Really defense stance from the beginning in any conversation had with her. I get customer service isn't the most fun job but Jesus. Happy I won't have to deal with her or that company anymore. We called to confirm acct is closed and a really nice and helpful rep named Sarah was able to assist. Thank you Sarah for being better than Linda. read more

I am very disappointed with the customer service. I called twice for different reasons: 1. I was frustrated that I didn't see any past history of my payments with their new online payment system via InvoiceCloud about a month ago. The girl couldn't stand my frustration and she hung up on me. The RUDEST one I've encountered. Lesson learned to never check e-statement. You would want to have paper statement. 2. I called another time to see if they could check/fix my water pressure being too high. They say they can check but they can't fix the water pressure valve. And today I saw on their website that they have this no-cost program for residences with above 80psi. I am not happy at all. I already paid $800+ for a new PRV. Customer service for CVWD need to learn what programs our district CVWD is offering. I normally check their websites. I'm not sure why at that time I didn't, and decided to "trust" their customer service's knowledge instead. My mistake again. 3. And... of course their rates just keeps on climbing higher and higher without residence's consent. My monthly bill (with 2 months combined) is higher than my bi-monthly bill. Hmm... I wonder what they're trying to mislead... But that's something everyone already knew... Sometimes I feel that we need more choices instead of a monopoly controlling our utilities. read more

Cucamonga Valley Water District - I wish I had seen this before spending $800+ out of pocket. Their customer service didn't know anything about this. Terrible service. - Utilities Near Me - Rancho Cucamonga, California

Linda thats works there at Cucamonga Valley Water District who says she is a lead is the more rudest arrogant person I've ever had a conversation with in my life! The Water company screwed up and wants me to pay for it! read more

This morning, I was talking to the customer service personnel, Miss. Merci. She was very polite and helpful, but I was annoyed about few charges. She was patiently listening to me & very cool. She promised me that she would speak to her Manager to resolve the issue and call me back. After few hours, she called me to inform that the issue is rezolved in my favour. I profoundly apologized to her but she was nice to reaffirm customer is important so not to worry! read more

Absolute worst customer service I've ever encountered with a utility company. They never tell you anything but when you don't know...it's your own fault. Even though my service was not stopped...not turned off for me or turned on for the new people, because I didn't call the day before to ask for a closing bill, was charged throughout the weekend while the new people used my water. And the answer that I received from Linda when I asked why is "that's how we operate." No explanation was given at all for this inefficient and unfair way of "operating" I'm happy that I moved out of the area and will not be using this service anymore. This is not the first time I've had customer service issues with them. read more

I have had such great service from the water district. When I first moved in to my house, we had a sewer back-up and the wastewater crew came out to assist. They made sure my service was restored and even snaked the entire length of the line to ensure it wouldn't happen again. I received recommendations on what to do to prevent it in the future. Every time I have called or come in to pay my bill, I have been greeted kindly and treated professionally. So happy to say I live in an area where we have good water and a water district that cares about its customers! read more

So they change to monthly billing for the benefit of the customer... The is the most ridiculous thing I have ever heard. How about, you are increasing the water rates by 20%+ in the next 5 years and you need to cover it up, regardless that it will cost you double in billing costs and infrastructure to manage the calls etc that will now DOUBLE. Aside of that, NO WAITING PERIOD BEFORE YOU JUST SHUT OFF PEOPLE'S WATER???? What are you thinking...people have children, school, animals and it is 100 degrees outside. Are you crazy? How about some type of warning? How about a shut off notice? Nope, 1 day late and we send someone to shut your water off. Oh, and your payment system online that you want to use, is terrible BTW. This is ridiculous and it is only costing the utility MORE money. Why did we vote these bums into this position. I SAY WE VOTE AN ENTIRELY NEW WATER BOARD IN ON THE NEXT ELECTION. WE NEED TO SEND A MESSAGE PEOPLE...DON'T WORK FOR THE PEOPLE AND YOU WILL NOT BE ELECTED!!!! Just vote for anyone that is not the incumbent...period! read more

So now monthly billing? We know that this is not to benefit the customer. Nothing is. This is because you keep jacking up the water rates which has made it difficult for us to pay our bills to you. The rates are out of control. What are you doing to capture all this rain water? Will our rates go down? No, I'm sure not. Then to top it off Newsome wants to create a new water tax? Trying to push the poor and middle class out of California and keep it for the wealthy. read more

We have been dealing with a plumbing issue for almost two months. Spent thousands of dollars with no resolution. The plumber we hired came out for a total of 4 times for the same issue, they recommended I contact our utilities carrier, which I did they came out the same day and by the next day the issue was found and fixed. These guys were great. Sean the water utility supervisor and his crew were amazing, thank you!!! read more

Terrible customer service! Their payment system was down Saturday so I couldn't process my payment. Monday I'm shut down. They were trying to charge me a 20 dollar reconnection fee. I argued that their system was down so I couldn't pay. They waived the 20 dollar fee but added a 50 dollar deposit to my next bill. Bunch of crooks with no morals. The rep said I should have tried again later that night to pay. No apologies because of their system being down either. Total highway robbery. There's no winning against a utility. Terrible. read more

Absolutely the worst! Customer service used to be good, now you wait anywhere from 8 to 15 minutes to talk to someone. My bi-monthly bills were $175. Now am paying the same and higher, up to $200 a month for a 2,200 sq. ft. house. Same lot size. It's ridiculous, it's robbery. read more

This is the worst water company ever , how do you get away with robbing people blind ? My water bill is 903.00 last bill was over 700.00 .this is a 2 1/2 person household. You people have been ripping me off for over 12 yrs. I am going to turn this over to the utilities commission. My bill is the worst it's ever been read more

After the change to monthly billing my bills have gone UP an average of about $15.00 to $20.00 a month. When you call cust.service you get a bunch of runaround answers about outside water source increases & infrastructure maintenance. I'm sure all these things were present BEFORE they switched to monthly billing, Why only now are we seeing these increases on our bills. Still waiting for answers. Time to file a complaint with the CPUC. read more

Horrible customer service, I mean horrible. Automatic bill pay is exhausting and unfriendly. No wonder board of directors elections were extended. read more

I received a call from a representative, after they noticed my negative Yelp review. He offered to expedite the processing of my "refund". If it was possible to "expedite" the "refund", why was this not offered from the start? Nice effort, but too little, too late. read more

They have the worst way of making payments.. You get the service adviser and ask for someone to help and she sends you straight back to the phone payment system (which as an absolute joke!) I entered all my information in correctly and the system reads it back incorrect... The system then charges my credit card but doesn't show on their side that it is paid. The business owner would probably hate to know they are losing their money because of their stupid system. read more

On 02/04/2019 the water line to my house burst at the main. I called CVWD and within 30 minutes a technician was dispatched. He called in a crew and they arrived with bottled water for my use, a dump truck, a backhoe and a suction truck. The asphalt was cut and the street was dug up. Within 2 hours the water piping was replaced, the excavation was backfilled and the street patched. All of the above was accomplished during a rain storm. My thanks to the dispatcher and the crew for their expedient handling of the situation. It doesn't get any more professional than this. read more

Due to reductions, they are charging for less units therfore their earnings are lower. They decide to raise our rates and claim it's some emergency rate policy. I have an emergency policy as well. It says if I pay more money for using less water then you SUCK! read more