When I originally went in to select size of storage unit and set up payment(s) everything was great; Alex helped me to pick out a unit and we set up payments. I signed the automatic payment waiver and gave my card info, Alex wrote my card info in a notebook ("In case it doesn't capture") which I thought was odd but did not want to argue as I had someone with me and was trying to be understanding. Next month I get late fees for not paying...I thought I had set up automatic payments? I go in again and do the process all over...pay the months' rent, sign the automatic payments waiver (again) and give my card info (Alex did not write it down this time). Next month (today) I get a text stating my balance is due so I text back; this is supposed to be automatic payments, Kathy is oblivious that I had been there twice to do this...I have never met her or dealt with her ever but she seemed to think that this was my fault and seemed annoyed that I was upset that this keeps happening. I didn't get an apology. If I was going to contact the customer I would apologize that their software system isn't working and sorry for the inconvenience. I fixed it myself. Not everyone has access to a computer or nice phones. I have a POS Obama phone but it works and I am grateful. I hope these ladies figure out the software issue so this does not happen to anyone else. read more