Renting the storage unit was fast and easy. The facility is extremely clean. Monthly payments can be made simply from your computer or the drop box at the front of the building. read more

We needed a place to store the contents of a huge house when my in laws passed away. This CubeSmart is clean, easy to use, and spacious. The employees were always friendly and helpful to us, even when we had some special requests and situations. The app and access make it even easier to deal with. Would definitely recommend! read more

I was assaulted by a location manager in Biloxi, MS, who was never held accountable or terminated for her actions. The manager and her general manager even spread lies about me to movers (which I have affidavits of). All I did was stand up for my team, letting her know that speaking disrespectfully to my employees was unacceptable. When I took out my phone to record her verbally abusing my team, she broke my phone and physically assaulted me, slapping me multiple times. We had only been on-site for about five minutes when she started acting out. read more

CubeSmart Self Storage - This is the manager that assaults customers and gets to keep her job. - Self Storage Near Me - Biloxi, Mississippi

I would like to thank Donna and Alicia of CubeSmart at 2381 Pass Road in Biloxi MS the greatest thanks ever. I would like to thank Alicia for her outstanding service and great personality. I would like to thank Donna for an easy move in process paperwork Signed, Sealed and Delivered within 20 minutes. I could not have asked for better service. Thank you Donna. Thank you Alicia for outstanding customer service.. VETERAN FRIENDLY. VETERAN DISCOUNT WAS GREAT. PRICES ARE AFFORDABLE. Thank you guys soo much. I KNOW that all of my Personal Property and Household Goods are all Properly Locked and Secured at This Time. Thank you CUBESMART of BILOXI. 2381 PASS ROAD. SPECIAL THANKS TO DONNA AND ALICIA. read more

CubeSmart bought this location out, it used to be a different storage company, and (for lack of a better term) they totally F-ed up the vibe. As of this month, (May 2022) they raised the price on my rental with a note by mail. Today 5/10, my automatic payment failed. I have now called them twice with no response trying to ask them to run my payment again because I'm not sure why it failed. The month before last when this happened I got to pay a LATE FEE of $20. I will not be paying it again. Ignorance (forgetting a payment) isn't a viable excuse for their customers but they can claim it all day long and get away with it (not answering phone calls). Your location should be staffed to answer the phone or at least return phone calls within 2-3 hours. Also I would like to add that paying in any way shape or form that isn't autopay (to my knowledge) including online, or by automated phone system they tack on a $3 service fee (5% of my monthly bill). So you're gonna screw up my auto pay, not take or return my call, and then try to get me to pay extra to pay you on time? I do not think so. read more

I rented a unit in Sept 2020 and after couple months the door to the unit was broken and could not be fixed anytime soon. So Jeremy the manager asked if I could relocate to a unit nearby. I was not compensated or offered any assistance. Now after 6 months later, (4 months in the new location) they Increased the rent 45.00 per/mo!! They said rates change about 6-12 months and its for everyone...you got a letter. No explanation for the rate increase other then its increasing. I explained to the now office manager Constance, that I was relocated from the unit I signed up with, and move to another due to CubeSmart issue. I would expect some adjustment or let the rate stand at least a year. Even some human respect for the issues it caused. She said, "nothing I can do" and its what it is.... I wouldn't call that great customer support :-( once you have a unit you are month to month and they can do what they want with rates. BTW it took 5 months before they ever fixed that door... read more

I have rented a unit at Cubesmart in Biloxi for less than two years now and my rent has gone up twice. (37 dollars more this last time) When I call to ask why they just say the every 6-12 months the rent increases, no explanation why just it does. If this is the case then it will cost me a fortune to rent this unit in a few years. I was with another storage unit in the past for over 9 years and the rent only increased once. It's not like there is a lot of overhead at this place, one maybe two people in office and electricity. I know it's climate controlled but they don't keep it that cool, sooo. I switched to be a little closer to home but that was a mistake. Bambi Wilkinson read more

I went in last week to inquire about getting a storage unit but after the experience I took my business elsewhere. Jeremy walked right past me to another person who already had a locker who walked in after I did. He locked eyes with me as I walked in so he knew I was there first. When I told him I had to be back at work in 20 he just ignored me again so I left. I guess they have so many people paying for booths they don't care about new customers but that was just plain rude. read more