[ 2nd part of posting ]
At this point in time the owner had asked me if I wanted to repaint the roof and this may have been another red flag but it completely went over my head as I was upset. I should have asked him why he was asking me that. Why was a a shop doing a wrap asking me if I wanted to repaint the roof? At the end of day 2, upon picking up vehicle I now know why that was a question. Again, no phone call was given as to the severity of the roof condition after old wrap was removed. I was told that old wrap had burnt itself into the clear coat causing cracking in the clear coat and peel up in small sections leading to the roof being sanded down. In pictures obtained from the owner, it looks as if a harsh chemical was used to remove old wrap & glue causing a paint reaction.
Upon inspection of the new wrap on the roof, it appears to have hastily been done possibly towards the end of day knowing that I'd be there by 6. Wrinkles on some edges, not tucked and simply cut and glued down. There is even a small piece that was puzzle pieced together due to the roof wrap being cut to short. The rear window rubber glass seal has also been sliced in various sections. Cuts not straight but jagged on wrap and bubbles appearing larger than a dime in size. You can clearly see the cracking in the clear coat under the wrap and sections where either paint or clear coat came off in chips. I do not know the actual condition of the paint/roof under new wrap, just told it was only "sanded to smoothen out the roof". Not only was this evident under the new wrap but clear circular sanding marks were visible on paint adjacent to roof and on top of rear window close to roof.
Upon further inspection, paint is lifting and bubbling on C pillar at rear window junction as well as low spots around passenger side trunk hinge area. There is clear indication that a chemical was used causing the chemical to run down the C pillar channel area and pool up at the bottom trunk hinge area. Rubber channel has been stained white leading to further speculation that a harsh chemical was used with some paint being removed with chemical and sanding dust liquid runoff.
After talking to the owner of Cuba Window Tinting for a third day, Yosvanny did not take any accountability of the damages and simply stated that his shop was not responsible for the damages to the paint and further denied any liability that his shop did anything to damage the paint also saying that maybe it came in like that. He added insult to injury by pointing out some scratches on the front lip and bumper of my car as to discredit my accusation of his shops negligence by saying that it should be repainted as well as the new roof wrap removed, roof repainted and rewrapped so that my car can look "real nice". Now, I know I didn't pull up in a flashy brand new car like a Tesla, Mercedes or Ferrari nor am I a sports star and this satement made about my cars imperfections by Yosvanny not only came off as being unprofessional and tacky given the situation but also made me feel less of a customer and more of a nuisance.
Not only did he not take accountability but said that he knows of a body shop that can do all this, AT MY COST?!?!?!? I mentioned that it's only a matter of time and with rain, the paint will absolutely start to further lift and eventually peel. He felt otherwise and further attempt to sell me on his friend's body shop. He did not want to refund any of the cost and said if any other issues arise to bring car back. He did not take accountability effectively meaning his insurance will not be involved causing me to file a claim with my insurance company which ultimately was denied due to this being a unique situation that does not fall under the parameters of my comprehensive coverage.
What was supposed to be a 1 day roof wrap job has now spiraled into the removal of new wrap as to inspect condition of paint/clear possibly needing to be repainted, prep & paint all lifting paint areas. Don't let my mistake of taking my car here for a roof wrap be your mistake. The roof did look better than when I brought it in but at a cost that will now cost me a lot more money than the wrap. Cuba Window Tinting does not have a long history of wrapping and there are some negative reviews on his past wrap jobs , do your research and don't ignore the red flags.
At time of this posting/review, the owner of Cuba Window Tinting, Yosvanny still has not replied to me with his insurance info and or replied to me at all showing his absolute professionalism or lack there of. read more