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    CT Service Plaza

    2.8 (6 reviews)
    ModerateRest Stops
    Open Open 24 hours

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    8 years ago

    Definitely needs more bathrooms! Line for the ladies room was outrageous! Also bugs were crawling all over the windows

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    Whitney Inn & Suites - Wet stains on floor behind toilet

    Whitney Inn & Suites

    (16 reviews)

    $

    If I could give them 0 stars, I would…read more I booked a room at this hotel this past weekend, 2/1/20, and checked in at about 11:00am. Immediately after going to the room to put my things down, I ran right back out to run errands, and didn't get back to the room until 5:30pm. (I left back out at 7:00 pm) I return to my room around 2:30am the next day and found a nasty bug crawling on the wall--it appeared to be a bed bug. I could NOT pack my things fast enough--I was disgusted. I probably spent no more than 4 hrs total in the room and was told at checkout that I would have to come back the next day because the manager wasn't "in". (The worker had no clue what to do...BS) Long story short, I called later on that day and the manager told me that I was just trying to get my money back--very absurd. Mind you, I live about 50 mins away from the hotel, why would I want to drive home that early...please let me know? I legit started itching and could not function...I had to go. Anyways, he told that me I would only receive 50% of the cost of the room back, which was baffling because I did not spend the night. He began to argue with me and told me that the hotel had been renovated and there was no way I could have found that bug--I am the one who brought it there. (Renovations doesn't mean cleanliness smh) Moral of the story- if it looks like a motel, RUN! They advertise themselves as a hotel, has nice pictures of the rooms on the web, but the place smells awful and looks very identical to a motel. Sure, it's $76 a night, but do yourself a favor and stay at a hotel that is far more credible. (Marriott, Red Roof Inn,etc.) Needless to say, I will NEVER stay here again and will be contacting BOOKING.com to get ALL of my money back. P.S- I killed the bug and put it in a plastic bag and gave it to the worker at the desk, she didn't look surprised at all.

    Doesn't look like much when you're driving by or walking up to it. In fact, the exterior kind of…read moregives off murder house vibes to me. Didn't snap any photos of the outside, I don't need any bad juju! The lady at the front desk seemed harmless. Didn't talk to her other than to check in. She was dressed in pajamas which I mean-- based off the looks of this hotel I suppose that's fine, but maybe at least try a little when you're working a business? The narrow, steep, 70s styled stairway up to the room absolutely reeked of cigarette smoke the whole time we were here. The room we were in was smoke free, but I'm not sure about the rest of the building. Wasn't too thrilled about the smell, especially because of my toddler. All of this being said, the room we stayed in (201) was definitely a surprise to us all when opening the door! It was actually nice and SUPER spacious (which was great to allow my 2 year old to run crazy), two beds, two couches and the regular things a hotel room includes. The room itself when we first arrived was absolutely freezing cold we had to crank the heat up to about 85! We left soon after however and when we got back the room was incredibly toasty. My guess is they don't bother using heat in a room when no guests are there. The doorway to the bathroom was SO narrow. If a heavier set person would have needed to go in, I hate to say this but I honestly don't think they would have fit. You definitely couldn't have more than one person going through the door at the same time, even sude shuffling. And there was also a weird step/mishap of flooring both entering and exiting the bathroom, so if you didn't notice it, you very well could have landed on your behind. Along comes the morning and the free breakfast....Or lack thereof... We went down at 9am, anticipating a few or a least one person to be there. Empty. They had two cereals (Raisin Bran and Cheerios), a gallon of whole milk, a few bananas, a few mini muffins that looked like they came from a bag, and a broken coffee AND broken orange juice dispensers. We skipped this place and opted for Dunkin' next door....thank God it was there!! Overall I mean yeah, the stay wasn't bad. But I definitely wouldn't recommend it to anyone or look into staying here again....sorry!!

    CT Service Plaza - reststops - Updated May 2026

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