My local ENT gave me a referral to get a head CT scan at South Florida Diagnostic Imaging!…read more The location was easy to find and parking was simple, I did have an appointment at 7:15am and it was empty. The customer service was friendly and fast. I didn't wait more than 15 minutes to get inside and since I only had a head CT scan done it was roughly pretty quick. The equipment look brand new and the place was clean and well kept. Please Note: I have read all the reviews about the wait times and about staff. To create a solution for the wait times try and get an appointment as earlier as possible I would suggest 7am to avoid the long wait times. They do have multiple rooms with various machines and they do all types of scans like mammograms, CT, MRI, etc. Wear comfortable clothing and no jewelry because any metal they will tell you to take it off unless you have metal in your interior.

I am extremely disappointed with my experience at this diagnostic center. It took 25 days to…read morereceive the results of a follow-up breast ultrasound. During that time, I had to cancel two doctor's appointments because my physician could not review the imaging without the report. Despite making numerous phone calls and even visiting the center in person to request my results, I was repeatedly told to wait. This unnecessary delay caused significant stress and anxiety, especially when dealing with a breast health concern. Patients deserve timely communication and better coordination of care. I hope the center reviews its procedures so that no one else has to experience this level of frustration and worry.

Although the treatment itself is supposed to be top tier. The customer service is awful. It takes…read moremonths to get an appointment doesn't matter if your dr order say 6 months you could have breast cancer they don't make exceptions. I was 15 minutes late to an appointment because they only have valet, it gets terribly backed up and there is no parking. They would not see me for months later after I had waited 8 months for that appointment. They're extremely unreasonable and it feels like a factory of just in and out no humane, empathetic treatment.

I am extremely disappointed with the billing practices at this facility. I was double-charged for…read morethree different procedures--once upfront at the time of service, and again when my insurance covered the claims in full. ​Getting my refund has been an absolute mission. Despite the insurance company having already paid them, the center is dragging its feet on returning my money. This isn't just a financial inconvenience; because those funds are tied up, my HRA card is depleted, forcing me to delay other necessary medical appointments. ​If you value billing transparency and timely patient care, I would suggest going elsewhere."

I normally don't post reviews, but this was the worst MRI experience I've ever had. I went here…read moreafter an injury and paid for an MRI, only to be told later by the doctors that the images were some of the blurriest and lowest-quality scans he had ever seen. I later learned that the machine they use is outdated, which explains the terrible results. I had to get a second MRI at a different facility, and that one clearly showed the tear that the Millennium machine completely missed. I also tried calling explaining the issue, they only told me thats what the radiologist read on the MRI. The issue is not the radiologist but the outdates MRiI machine. II later find out its one of the oldest machines out there. In the end, it was a total waste of money , time and delay in treatment. Save yourself the frustration--please don't waste your money here!

This business does open MRIs in addition to standard MRIs. Personnel is very professional and…read morecourteous. The facility is very nice and clean. It is located in the corner of the shopping mall. Plenty of parking available.

I was there for a mammogram exam, and the wait time was very quick. Marisol was an excellent and…read moreprofessional technician, the kind of technician every patient wishes for because of her dedication. She even accompanied me to the exit. Thank you all; you are the best. God bless you all.

This is a medical diagnostic imaging center in Sunset, Florida, offering services like digital…read moremammography, ultrasound (including breast and 4D), CT scans, and Open MRI. The clinic location was a little bit confusing, there are signs though. There are plenty of chairs in the waiting room but most are filled and a lot of people waiting. I waited for 1.5 hours, then the procedure itself was like less than a minute. All staff speaks Spanish, I answered in English.

Two different occasions.. same horrible experience.. 1st day MRI.. phlebotomist insisting on…read morewanting to put the iv in my hand.. proceeds to say. You need to make it easy for people.. I said no.. my veins on both arms are very much able to be seen.. proceeds to pinch me..can't find the vein.. moves the needle around to the point that I couldn't fully open my arm.. why is she taking out anyone's blood!? 2nd day.. ultra sound... made the trip over there..which is far from my home.. only to be told that it was cancelled.. they call you 60x for the copay.. but they can't call you to let you know it's cancelled!! Horrible service.. no quality care... no empathy.. Baptist has quickly deteriorated.. it's no wonder the majority of the doctors and nurses leave a lot to be desired.. avoid this hospital and its diagnostic centers at all cost

I had an excellent experience at this radiology center. From the moment I walked in, I felt…read morewelcomed, respected, and truly cared for. The staff provided outstanding personalized attention, making sure I was comfortable, informed, and at ease throughout the entire process. I would especially like to thank Kristin and Lisbeth for their kindness, professionalism, and warm attitude. They went above and beyond to help me, answered all my questions, and made what could have been a stressful visit feel calm and smooth. Their compassion and dedication truly made a difference. The center is clean, well organized, and very efficient. Everything was done in a timely and professional manner, and I never felt rushed. I highly recommend this radiology center to anyone looking for high-quality service with a personal touch. Thank you again, Kristin and Lisbeth, for such wonderful care!

I've been coming here for years. I went in through have three x-rays done because I had a fall and…read morethe lady that took care of me. She was super rude to me and I didn't like her. She was correct criticizing me and everything. I think it's the worst x-ray I ever done in my life, but I've had other procedures done there and they've been really good and fast like a CT scan MRI mammogram I come here to do this x-ray and it was the worst x-ray. The lady was just super rude.

Customer service is awful. The lack of professionalism in the staff is uncanny…read more Failure to meet high standards of performance and ethics required for a medical staff and team.

excellent, always helpful, appointments are given fast. Great place to get your imaging done.read more

I want to warn anyone considering this facility about my experience. Back in July, I was quoted…read more$200 for an MRI after they verified with my insurance. When I arrived for the appointment, I was only charged $20 upfront. Weeks later, I suddenly received a bill for $374. When I called to dispute this charge, I was told it was my deductible--even though this was never explained to me at the time and contradicted the original quote. The actual MRI experience was terrible. The staff attempted to insert the IV for contrast 10+ times, leaving me bruised and in pain. I was chastised for having "bad veins" rather than being treated with professionalism or care. I have photographic proof of the excessive needle marks I endured during this visit. When I escalated my concerns, I spoke directly with the CEO, Robert Diaz. Instead of addressing the clear lack of training and miscommunication from his staff, he was entirely unhelpful. Rather than accepting responsibility, he treated me as if I were at fault and made me feel like I was the problem for questioning their billing practices and poor care. This facility not only engages in misleading billing practices but also fails to provide compassionate, professional medical care. Patients deserve honesty, respect, and competent treatment--none of which I received here. I strongly recommend avoiding Advanced Health Imaging. I will be pursuing further action through insurance and the appropriate regulatory agencies. Quiero advertir a cualquier persona que esté considerando este centro sobre mi experiencia. En julio me cotizaron $200 por una resonancia magnética después de verificarlo con mi seguro. Cuando llegué a la cita, solo me cobraron $20 por adelantado. Meses después, de repente recibí una factura de $374. Cuando llamé para disputar este cargo, me dijeron que era mi deducible, a pesar de que nunca se me explicó eso en el momento y contradecía la cotización original. La experiencia durante la resonancia fue terrible. El personal intentó colocarme la vía para el contraste más de 10 veces, dejándome con moretones y dolor. En lugar de mostrar profesionalismo, prácticamente me regañaron por tener "malas venas". Tengo pruebas fotográficas de las múltiples marcas de agujas que sufrí durante la visita. Cuando escalé mis preocupaciones, hablé directamente con el CEO, Robert Díaz. En lugar de reconocer la falta de capacitación y la mala comunicación de su personal, fue completamente inútil. Me hizo sentir como si yo fuera la culpable por cuestionar sus prácticas de facturación y la mala calidad del servicio. Este centro no solo practica facturación engañosa, sino que también falla en brindar atención médica compasiva y profesional. Los pacientes merecen honestidad, respeto y un trato competente, nada de lo cual recibí aquí. Recomiendo encarecidamente evitar Advanced Health Imaging. Estaré tomando más acciones a través de mi seguro y las agencias regulatorias correspondientes.

First thing that goes against this place is that if you are coming here, you more than likely going…read morethrough something Secondly, the parking is just dumb. Why put so many business all in one place and not provide parking. Being towed from here is a real possibility if you're not paying attention What the point of making an appointment if they just call you by who came in first. I really hate places that make you make an appointment but that don't value your time. If you skip out on, they charge you. If you are late they put you at the end of the line but if you get there on time and some asshat got there earlier than you because parking is a bytch, you have to wait I'm just mad that my knee hurts

Staff and images, picture perfect! Used them several times & refer others as well. Great service,…read morecentrally located.

I normally like getting my diagnostic imaging services at the West Kendall Baptist Hospital's…read moreOutpatient Services because it's close to home, but since they were booked, I scheduled the imaging service I needed here, at the main location. They did have appointments available inside the West Kendall Baptist Hospital Diagnostic Center, but that would've cost me $100 vs. Free. Health insurance companies are scammers and so are hospitals and the way they bill. What they don't tell you is that there is a big difference between the Diagnostic Center inside the hospital vs. the Outpatient Diagnostic Center (usually located inside the Medical Arts Building). With my insurance it costs $0 for imaging services in the Outpatient Diagnostic Center and $100 with the Diagnostic Center inside the hospital. It gets billed as a "hospital service." Imagine that! Sunita, the intake registration clerk was very friendly and overall pleasant. Alexandra the Xray technician was very professional, asked me a few questions before beginning. She made me feel comfortable. They take same day appointments. I was able to get in the same day. Easy process. The only thing is that I was never given a PIN to access. Make sure to ask for it in order to have access to your records online. https://baptisthealth.net/en/patient-portal/pages/mybaptisthealth.aspx

I had a great experience with Baptist Health Diagnostic Imaging at Kendall. Scheduling appointments…read moreis very easy--you can quickly set everything up with a simple phone call. I also found the Pine app to be very convenient for making payments and uploading documents ahead of time. I had two separate appointments, and both went smoothly and efficiently. My first visit was for an ultrasound; I arrived a little early and was seen promptly. My second visit was for an X-ray--I actually showed up an hour early, and they were able to take me in quickly and finish everything fast. Parking at the P1 area is very easy, with plenty of available spaces, which makes the visit even more convenient. The staff is very friendly, professional, and helpful, which made the whole process even better. Overall, a very positive experience!

Place is nice with parking and lobby is nice. Got in and out fast and even pricing was reasonable.read more

From the owner: x ray, ultrasound , bone density, MRI, CT Scan,Mammographyread more