My local ENT gave me a referral to get a head CT scan at South Florida Diagnostic Imaging!…read more The location was easy to find and parking was simple, I did have an appointment at 7:15am and it was empty. The customer service was friendly and fast. I didn't wait more than 15 minutes to get inside and since I only had a head CT scan done it was roughly pretty quick. The equipment look brand new and the place was clean and well kept. Please Note: I have read all the reviews about the wait times and about staff. To create a solution for the wait times try and get an appointment as earlier as possible I would suggest 7am to avoid the long wait times. They do have multiple rooms with various machines and they do all types of scans like mammograms, CT, MRI, etc. Wear comfortable clothing and no jewelry because any metal they will tell you to take it off unless you have metal in your interior.

One star because I can't give less…read more My experience at this place was very bad. My appointment was at 12:30 p.m., and I didn't leave until 2:26 p.m. The woman at the front desk with black hair and glasses lied to me about the order in which patients were being called and had me taken in whenever she decided. On top of that, she had an unprofessional attitude, was rude, and showed very little respect or empathy toward patients. I do not recommend this place if you value your time or expect to be treated with courtesy and respect by the front desk staff. I do want to recognize the MRI technicians, who were excellent. They were kind, professional, and attentive throughout the entire procedure. They were the only positive part of my experience.

In our world of impersonal and profit-driven healthcare, the doctors here are the rarest of gems,…read moreespecially Dr. Horst and Dr. Fernandez. They are excellent at their jobs and truly care about patients. The effort that several of them have put in to make sure I am comfortable and that I fully understand results over the years has truly made scary experiences a lot less so!! Will you sometimes wait and have a little trouble getting an appointment? If it's not urgent, then yes. Because they are dealing with urgent situations, and they are busy because it's the best place in Miami you can go for what they do. But I promise you that if you are ever the unfortunately urgent situation, they will take great care of you. There is nowhere else I have ever been that will move heaven and earth to do follow up testing same day to minimize waiting/reduce extra anxiety. They are absolutely top notch and I will never go anywhere else.

I had a very disappointing experience trying to schedule an appointment. After waiting over 15…read moreminutes for someone to answer, I was told I couldn't schedule without a diagnosis code that my doctor's office doesn't provide. I even offered to email my prescription, but they insisted it had to be faxed. In 2026, requiring a fax is outdated and unnecessarily inconvenient. As a returning patient who has had multiple procedures here, I expected much better customer service. The entire process was frustrating and could have been handled much more professionally.

I normally don't post reviews, but this was the worst MRI experience I've ever had. I went here…read moreafter an injury and paid for an MRI, only to be told later by the doctors that the images were some of the blurriest and lowest-quality scans he had ever seen. I later learned that the machine they use is outdated, which explains the terrible results. I had to get a second MRI at a different facility, and that one clearly showed the tear that the Millennium machine completely missed. I also tried calling explaining the issue, they only told me thats what the radiologist read on the MRI. The issue is not the radiologist but the outdates MRiI machine. II later find out its one of the oldest machines out there. In the end, it was a total waste of money , time and delay in treatment. Save yourself the frustration--please don't waste your money here!

This business does open MRIs in addition to standard MRIs. Personnel is very professional and…read morecourteous. The facility is very nice and clean. It is located in the corner of the shopping mall. Plenty of parking available.

My experience at Sunset Radiology was very positive. I went in for an MRI of my right new. The…read morestaff was helpful and friendly and the process was smooth. A staff member even came out with a "pastelito " for the waiting room. I highly recommend and would definitely go back but hopefully I won't need to again .

UPDATE (JULY 2026):…read more To make matters worse, I just spoke directly with my insurance company to follow up on this visit. It turns out that everything Tatiana claimed in her written response was a total lie. She explicitly wrote to me claiming there was a "system outage" and that she "personally contacted" my insurance to verify my coverage and deductible details. My insurance confirmed that Sunset Radiology NEVER submitted a claim, NEVER requested authorization, and NEVER called them on that date. There was no system outage. She fabricated an entire story to cover up her front desk's failure and justify taking $250 out of pocket from a pregnant patient. I emailed Tatiana directly to confront her with the facts from my insurance company and demand a Superbill so I can submit the claim myself. To this day, she has completely ghosted me and refuses to respond to my email. This is not just incompetence; it is dishonest, predatory, and cowardly behavior from an office manager. Avoid this place at all costs.

Two different occasions.. same horrible experience.. 1st day MRI.. phlebotomist insisting on…read morewanting to put the iv in my hand.. proceeds to say. You need to make it easy for people.. I said no.. my veins on both arms are very much able to be seen.. proceeds to pinch me..can't find the vein.. moves the needle around to the point that I couldn't fully open my arm.. why is she taking out anyone's blood!? 2nd day.. ultra sound... made the trip over there..which is far from my home.. only to be told that it was cancelled.. they call you 60x for the copay.. but they can't call you to let you know it's cancelled!! Horrible service.. no quality care... no empathy.. Baptist has quickly deteriorated.. it's no wonder the majority of the doctors and nurses leave a lot to be desired.. avoid this hospital and its diagnostic centers at all cost

I had an excellent experience at this radiology center. From the moment I walked in, I felt…read morewelcomed, respected, and truly cared for. The staff provided outstanding personalized attention, making sure I was comfortable, informed, and at ease throughout the entire process. I would especially like to thank Kristin and Lisbeth for their kindness, professionalism, and warm attitude. They went above and beyond to help me, answered all my questions, and made what could have been a stressful visit feel calm and smooth. Their compassion and dedication truly made a difference. The center is clean, well organized, and very efficient. Everything was done in a timely and professional manner, and I never felt rushed. I highly recommend this radiology center to anyone looking for high-quality service with a personal touch. Thank you again, Kristin and Lisbeth, for such wonderful care!

I've been coming here for years. I went in through have three x-rays done because I had a fall and…read morethe lady that took care of me. She was super rude to me and I didn't like her. She was correct criticizing me and everything. I think it's the worst x-ray I ever done in my life, but I've had other procedures done there and they've been really good and fast like a CT scan MRI mammogram I come here to do this x-ray and it was the worst x-ray. The lady was just super rude.

Customer service is awful. The lack of professionalism in the staff is uncanny…read more Failure to meet high standards of performance and ethics required for a medical staff and team.

I want to warn anyone considering this facility about my experience. Back in July, I was quoted…read more$200 for an MRI after they verified with my insurance. When I arrived for the appointment, I was only charged $20 upfront. Weeks later, I suddenly received a bill for $374. When I called to dispute this charge, I was told it was my deductible--even though this was never explained to me at the time and contradicted the original quote. The actual MRI experience was terrible. The staff attempted to insert the IV for contrast 10+ times, leaving me bruised and in pain. I was chastised for having "bad veins" rather than being treated with professionalism or care. I have photographic proof of the excessive needle marks I endured during this visit. When I escalated my concerns, I spoke directly with the CEO, Robert Diaz. Instead of addressing the clear lack of training and miscommunication from his staff, he was entirely unhelpful. Rather than accepting responsibility, he treated me as if I were at fault and made me feel like I was the problem for questioning their billing practices and poor care. This facility not only engages in misleading billing practices but also fails to provide compassionate, professional medical care. Patients deserve honesty, respect, and competent treatment--none of which I received here. I strongly recommend avoiding Advanced Health Imaging. I will be pursuing further action through insurance and the appropriate regulatory agencies. Quiero advertir a cualquier persona que esté considerando este centro sobre mi experiencia. En julio me cotizaron $200 por una resonancia magnética después de verificarlo con mi seguro. Cuando llegué a la cita, solo me cobraron $20 por adelantado. Meses después, de repente recibí una factura de $374. Cuando llamé para disputar este cargo, me dijeron que era mi deducible, a pesar de que nunca se me explicó eso en el momento y contradecía la cotización original. La experiencia durante la resonancia fue terrible. El personal intentó colocarme la vía para el contraste más de 10 veces, dejándome con moretones y dolor. En lugar de mostrar profesionalismo, prácticamente me regañaron por tener "malas venas". Tengo pruebas fotográficas de las múltiples marcas de agujas que sufrí durante la visita. Cuando escalé mis preocupaciones, hablé directamente con el CEO, Robert Díaz. En lugar de reconocer la falta de capacitación y la mala comunicación de su personal, fue completamente inútil. Me hizo sentir como si yo fuera la culpable por cuestionar sus prácticas de facturación y la mala calidad del servicio. Este centro no solo practica facturación engañosa, sino que también falla en brindar atención médica compasiva y profesional. Los pacientes merecen honestidad, respeto y un trato competente, nada de lo cual recibí aquí. Recomiendo encarecidamente evitar Advanced Health Imaging. Estaré tomando más acciones a través de mi seguro y las agencias regulatorias correspondientes.

My appointment was at 11:30, I came around ten because I know it takes a bit to verify the…read moreinsurance, I understand that patients go by appointment but it took more than an hour to get my Kidney ultrasound. They asked me to drink water so it was really hard to hold it for so lung. Dr Alan was great, thank you for your help . I believe you should improve your waiting time

On time, which was a nice relief compared to other facilities…read more Tatiana, front desk person, was excellent. She actually went beyond her assigned duties to get me cleared and in for my MRI on time. This was done spontaneously by her with no request on my part. She has a great level of caring about their clients, and that is very important to me as one of their clients. Highly recommend this facility and its staff. Grateful I went there.

I'd recommend this place if you're looking for something simple and efficient. I went in for a hand…read moreMRI, and the service was fast. The employees were a bit on the serious side, but they were professional. They asked for my ID and insurance card, handed me a clipboard to fill out, and that was it--I was in and out within an hour. Overall, a quick and straightforward experience. I'd definitely recommend it. Care was sufficient for what i needed.

I normally like getting my diagnostic imaging services at the West Kendall Baptist Hospital's…read moreOutpatient Services because it's close to home, but since they were booked, I scheduled the imaging service I needed here, at the main location. They did have appointments available inside the West Kendall Baptist Hospital Diagnostic Center, but that would've cost me $100 vs. Free. Health insurance companies are scammers and so are hospitals and the way they bill. What they don't tell you is that there is a big difference between the Diagnostic Center inside the hospital vs. the Outpatient Diagnostic Center (usually located inside the Medical Arts Building). With my insurance it costs $0 for imaging services in the Outpatient Diagnostic Center and $100 with the Diagnostic Center inside the hospital. It gets billed as a "hospital service." Imagine that! Sunita, the intake registration clerk was very friendly and overall pleasant. Alexandra the Xray technician was very professional, asked me a few questions before beginning. She made me feel comfortable. They take same day appointments. I was able to get in the same day. Easy process. The only thing is that I was never given a PIN to access. Make sure to ask for it in order to have access to your records online. https://baptisthealth.net/en/patient-portal/pages/mybaptisthealth.aspx

I had a great experience with Baptist Health Diagnostic Imaging at Kendall. Scheduling appointments…read moreis very easy--you can quickly set everything up with a simple phone call. I also found the Pine app to be very convenient for making payments and uploading documents ahead of time. I had two separate appointments, and both went smoothly and efficiently. My first visit was for an ultrasound; I arrived a little early and was seen promptly. My second visit was for an X-ray--I actually showed up an hour early, and they were able to take me in quickly and finish everything fast. Parking at the P1 area is very easy, with plenty of available spaces, which makes the visit even more convenient. The staff is very friendly, professional, and helpful, which made the whole process even better. Overall, a very positive experience!

Place is nice with parking and lobby is nice. Got in and out fast and even pricing was reasonable.read more

From the owner: x ray, ultrasound , bone density, MRI, CT Scan,Mammographyread more