did not even get the chance to be a customer. Upon calling I was told they were too busy for these…read more"extra" services. I needed rust and paint repair covered under warranty. Aburpt and rude customer service. if they don't care about potential customers I wonder how they feel about actual customers.

Excellent service. Above and beyond. The lady at the front who took my keys was prompt and…read morefriendly. The man who drove me to the rental place was very kind as well. My car was ready when they told me it would be. It looked and sounded great ( I actually havn't seen it this clean in a long time ). Thanks so much for the great customer service! Highly recommend these guys!

I had $11,000 car repair done. Clips popped shortly after. I called to have them looked at. Going…read morein was not convenient for them as when I arrived the person to look at them was not there. I was made to feel like I could inconvenience. A gentleman finally came in and looked at my vehicle and took pictures and said the parts will be ordered and they would contact me. A month later I called in and the parts were not even ordered! Now I have to wait through another time period To see if they can order them for me or if I'm not too much of an inconvenience. If you want anything done, don't go there.

CARSTAR Freedericton (without prejudice) ... DO NOT USE!!!! Aside from the extreme rudeness of the…read morepeople i dealt with, the workmanship is horrible! I had two new front roof panels put on my vehicle and when i went to pick it up the workmanship was atrocious (the lining / sound deadning they put on both panels was not fitted properly to the panel, the product was hanging lose and not properly adhered to the roof panels and they did not put the sound deadning around the 6 inner roof locks stating that Ford did not send them those pieces/parts. After questioning this, one or two days later they "found the parts. We had rain shortly after i received my vehicle back and my new roof area leaked into my vehicle. When i brought this to Carstar's attention, they once again were incredibly rude and refused to do anything about it. Honestly, worst experience i have ever had. STAY AWAY, save yourself headaches!!!!

I have my fleet vehicle serviced here, I am treated very well, all fleet considerations are taken…read moreinto account and the paperwork is always to everyone's satisfaction. They don't seem to take a long time doing whatever needs to be done, the waiting area is newly renovated and very nice. We were thinking about buying a car and the salesman was nice enough to bring it to us to look it over and test drive it, not something I have seen done very often, I was impressed to say the least. When we decide it's time to buy another vehicle, we will be going here for sure. Service rate is high, $89.95 per hour, not sure what other dealers charge, that just seems a little high high to me, if it was $79.95 I likely would give them a 4th star.

I've been here a few times, and have been displeased each time…read more Most recently, I went in for an oil change. The first thing that put me off was when getting confirmation of the service they were doing, they said "oil change and a tire rotation, eh?", a classic scummy sales tactic to strong arm someone who may not understand or not totally be paying attention into paying for the additional service. I assume this is because I'm young and female, and classically we don't know much about cars. I opted to stay in the waiting area, assuming that it would take about an average amount of time. They seemed busy, but no one gave me any indication to think otherwise. Over an hour and a half passed before I was given my keys, and let sit with no updates or apology. Last time I went, something similar happened - my car had a recalled part, and when I went in for an oil change, no one informed me they were going to be doing any other maintenance than the oil change I'd scheduled. Again, I had sat in the waiting area, expecting about the average wait. It was over two hours, with no notification or updates until I asked. Overall I'm quite unhappy with the service here, and will be taking my business somewhere else.

Thank you Yasir for your time and to have helped us find a car with a small budget…read more Repairs done by the seller ,inspection and oil change prior buying ready at the time requested.

From the owner: We do the beast job with beast price to keep our customers happyread more