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    CSI Onsite

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm

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    2 years ago

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    Chipheads Computer Repair Shop

    Chipheads Computer Repair Shop

    4.2
    (73 reviews)

    Jarret is an exceptional team manager and gets five stars. My laptop is happy, which means I am…read morehappy. A while back, I contacted Chipheads for a comparison quote on the replacement of a laptop keyboard and frame after a water spill fried a touchpad. The first place I had visited for a quote was a lovely one-man shop that quoted me $300 minimum for the repair - and that was with full awareness that I'd already purchased my own replacement parts and therefore all cost on his part was purely labor. He also communicated clearly that accessing the keyboard area required moving multiple parts he was not entirely familiar with and laughed that he would have to give me the $2000+ laptop he'd tried to sell me if the repair didn't go well. I left the establishment unconvinced of his capability to fix my also $2000+ design powerhouse that had not left my side since I got her. Enter Chipheads. I contacted via the general email address on the website, outlining the general situation and requesting a quote. Chipheads teammate Scott responded, and the quote he gave was comparable. I then emailed to confirm that I'd ordered the right parts before making the decision to put my laptop basically in the hospital right before I was going to be gone for a full two weeks, so I wouldn't be able to get her back even if the parts were wrong and repairs could not be done. Scott never responded to that email, and I had to leave for my out-of-town event. When I'm home, I rely on my laptop heavily, so dropping off when I'm not occupied with an event is not ideal. When another long event came up on my schedule, I contacted Chipheads again, this time creating a new email thread directing back to the general email address - the previous thread had directed to Scott's email address after we connected. I admit that I was hoping that I would connect with Jarret this time, and I did. He responded not only quickly but also giving me the option of a two-week repair period for less than $200. I'd be occupied with my event for exactly that amount of time anyway, so this was perfect. When I arrived the day before my event started, Jarret was with another guest. Both the impression that the first shop had given me about the delicate nature of my repair and my own experience in tinkering with laptops and electronics in general added to why I specifically waited to speak directly with Jarret given the impression of reliability he gave me in our correspondence. I dropped my laptop off with Jarret the day before my event started. Less than 48 hours later, he called to let me know that my laptop was ready for pickup. That was back in August. I specifically waited to ensure that the laptop was in perfect working order before leaving a review. It's now October. Safe to say, my laptop is in good health. Dropping one star for Scott dropping the ball on communication. Regardless, I'd wholeheartedly recommend Chipheads for your repair and upgrade needs.

    I called to hopefully get a quote or know if they are able to solve my computer issue regarding…read moredata recovery. The guy Jared who answered the phone was very rude and unprofessional. He was constantly interrupting me after asking a question and also responding with attitude whenever he spoke. After seeing some of these reviews, I'm glad I called and didn't waste my time going here.

    Apple Southdale

    Apple Southdale

    2.4
    (120 reviews)
    $$$

    My iPhone SE had a good run of about six years. Towards the end, though, years of abuse culminated…read morein an unfortunate crash-landing on a plug and a cracked screen. It was time. I headed into my local Apple Store and was directed to Xerxes, who was super helpful, helping me get my gorgeous iPhone (it's pink!), case (it's also pink!), and screen protector (not pink, but perfectly installed). He also helped me get the new phone set up--I could easily convert my SIM into an eSIM, and everything from my backup transferred over. It was a painless and surprisingly easy process, and I was in and out much more quickly than I expected to be--score!

    Went to purchase a new iphone for my daughter. We were channeled to a Sales Agent, Gabriel, who…read morewas actively assisting another customer. We waited patiently for about 5-10 minutes for him to finish, but rather than finish with his original customer he turned to us and asked a question or two, then turn away and resume helping his original customer. When a manager arrived to see if everyone was being helped, Gabriel said he was 'transacting' both us and his current customer, presumably claiming the commission on both sales. He had his back to us almost the entire time, only turning to us every few minutes to ask a question or give ambiguous direction, taking no time to listen to our responses. Neither the customer he was originally helping, nor my daughter and I received even a basic level of service or common courtesy. This was a horrible experience, and a very poor reflection on Apple.

    CSI Onsite - itservices - Updated June 2026

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