I would not trust these guys with your hard drive. I dropped my drive off (with a bad read/write…read morehead) with an initial quote of $100 for a diagnostic, then a reasonable price of around $400-$500 to remount and recover the lost data over the course of a few weeks. After dropping off the drive (to save time and cost) I was given an upgraded quote of $2200 to retrieve the data. I told them it was too much of an expense for the level of data (personal secondary hard drive) and asked them to send it back. 5 days later, I was called up by someone with an Indian accent indicating they might be flexible on the price, they could knock it down to $2100, I indicated that I just wanted the drive sent back and he continued to negotiate the price down. At this point, I was starting to get annoyed that they had built up the price from the initial target of $500, and that they hadn't in fact mailed my drive back after that many days. I asked them to simply send it back again. Cut to two days later, I got another call (Indian accent) with another possible price adjustment. They still hadn't sent the drive back, and were not coming up with costs for shipping it back to me (much higher than the actual cost of shipping a dead drive back via snail mail. I would not trust these guys with your sensitive data, considering they can't even seem to get customer service right.