Despite the 1 bad review, Bill has been in the crystal business going right to the source--not the shows as everyone else-- for longer than most of these people had even thought about selling crystals. He is extremely knowledgeable and honest. He knew Marcel Vogal and most dealers are either lying or being fooled, as very few should be allowed to be called Vogal because there are only 1 or 2 of his original students on the planet. They weren't the 'IBM' guy that copies, Marcel understood energy and it's importance to healing the human, and that was a part of his training. I have bought many unusual pieces from Bill's shop for over a dozen years and each one is special. People try to buy them from me. Bill is definitely a no-nonsense guy, and if he feels like he is being 'used' will be curt. As one guy with a big website selling fake Vogels, he picked his brain and then took his info, some right off his website and used it on his. I don't have a problem if someone says, 'Vogal like', as one honest dealer said, but again last week I went into a crystal shop in Bend, Oregon and the guy was lying to the woman about a Vogal crystal. He was charging a big price. Hopefull the woman that owns the store was just ignorant and not training her people to lie. Bill only knows me by sight, so no, he knows not that I am writing this. If he was better at merchandising, his shop would be the best. read more