This is the first online review that I have ever written.
In 2016, I had a filling fall out of my back molar while I was a student at USC. Obviously, as a student, my regular dentist was not in Columbia so I had to make a quick decision on a local dentist. A friend of mine recommended Crystal Johnson after she had a cleaning there, so I decided to go for it.
Long story short, the filling that had fallen out of my tooth was so large that the tooth could only be repaired by a crown. Dr. Johnson was very nice and informative, and, from what I could tell, was doing a great job with my dental work. I had a pleasant experience at this dental office, despite the fact that I had to pay almost $600 out of pocket for the crown.
Fast forward to today, and I have just gone in for my first tooth cleaning since having the crown put on (I know -I was very overdue for a cleaning). The x-rays were the first red flag, as you can see a very visible crack/gap in between my real tooth and the crown. Upon closer examination, the dentist explained that there are several issues with the crown and none of these issues could have been something I caused myself. He explained that he does not usually get involved in cases like this, but this was clearly "faulty dental work."
I now need to have the crown replaced, only 2 short years after it was put on. I have reached out to Crystal Smiles several times over the phone, and have sent a fax (they do not have an email address published online) with the x-rays demonstrating the issues with the crown. I have gotten no response.
If you require any dental procedures other than a tooth cleaning, I would not recommend this office. I will be paying $600 out of pocket again to have their dental work corrected. read more