This review is only for the trauma unit. After a car…read moreaccident, a family member was rushed here via ambulance. They were originally going to bring to Valley hospital in Paramus, but decided at the last minute that they did not have a trauma unit so Good Sam would be the place to go. Throughout the 24 hour visit, the nurses were kind and responsive but definitely seemed pretty busy and it was hard to flag them down when we needed an extra blanket, for example. We had 3 to 4 different doctors checking in from various departments including internal medicine, on call Dr and Head of the Trauma unit which was great because we got a wide range of specialists. We appreciated their thoroughness and gentle manner when going through the details from the accident and how it impacted the body, results from xray and such. Not once did we feel rushed or that they genuinely didn't care. Unfortunately, it was a very busy night so although we had a room initially in the unit, they were not able to move us to a quieter place to rest overnight until late into the evening. They were patients laying in the hallways on beds to the lack of rooms. Not sure if it is always like this or it was just one of those days, but it made it pretty loud and I'm sure those patients were uncomfortable. Would 100% come back here if I needed to go to an ER or a trauma unit.

GSH recently made the decision to put a buffer between a patient and any physician associated…read moredirectly with them. When you call the office of your MD or NP you are no longer able to get through to the office, instead you go to an answering service. As a patient you get to explain your reason for calling not once but twice!! I had an issue with a scrip (it contained an incorrect date) that a Provider could not use to schedule my appt. I called my NP's office (I thought) but no I had to explain to someone what I thought was a simple issue with a simple fix. HA! I actually ended up driving over to the office to speak with staff because the person who took my call just did not get what I required. Jeepers! This should be fun if I get sick...

I presented at the Emergency Room with severe vaginal bleeding. I was bleeding through my clothes…read moreand I was walking with a plastic garbage bag around my waste, in order to not contaminate wherever I sat. I was rushed to a room with very little privacy and supplies for my ob-gyn Emergency. The privacy curtain was too short for the glass doors. The room didn't have a bathroom in it. I wasn't offered any maternity underwear that fit and I wasn't offered any maternity pads. I was offered heavy duty bed pads. I asked, if they could call upstairs to maternity to get underwear and pads. I was denied. They said they didn't do that? I was on the bed bleeding for hours on at least 20 bed pads, bc we had to keep changing them. They were filling up by the hour. I wanted to use the bathroom but I didn't have proper under garments. So if I walked to the bathroom, I would have left a trail of blood going and coming back to the public bathroom in the hall. To remedy that situation, they offered me a commode. They had to put down bed pads on the floor, so I wouldn't get blood on the floor and contaminate the floor. When I was done. They changed the bed pads on the bed but left the blood soaked pads on the floor. So everyone sitting in front of the room at the desk, could look under the privacy curtain and see blood. Everyone walking by my room could see me on the commode bc the curtain was too short for the GLASS doors. One woman even walked into my room, looking for her daughter. There were bloody bed pads on the bed and I was standing coming off of the commode, waiting for the tech to change my pads on the bed. They had non urgent patient in front of my door, while Dr examined them. The patients family members, had chairs to sit on in front of my door. If they looked down or passed the 5 inch gap in the privacy curtain, they could see my blood soaked pads on the floor. I was given medication, in order to expel the contents of my uterus. I was not offered any pain medication to go along with the medication. I was in so much pain, and they were drawing up the discharge papers. I asked for pain medication. I got Tylenol. I was discharged. I wasn't informed of what to expect. I wasn't offered any food or drinks. I would expect with that amount of blood loss, some nutritional supplements would be offered in order to keep my blood pressure and sugar stable. I wasn't offered any clothing. Again any pads on under garments to go. I had to put back on my blood soaked clothing. I had no pads. I decided to fold up, a bed pad and put it between my legs. I walked out of the Emergency Room in pain and embarrassed. I had to drive myself home, bc no one information me of the side effects of the medication I ingested. On my way home, I had to pull over several times. I threw up, while throwing up, I also shit on myself and I was bleeding profusely. I got home and got in the shower. I wasn't in the shower 1 minute before I got dizzy. I got out I sat on my toilet and passed out. Thank God, my husband was home bc he wasn't supposed to be. He was supposed to be at work. But he wouldn't leave until he knew I was OK. He called 911. I was taken to another hospital. Where my blood pressure had dropped due to lack of blood loss. My blood pressure was 53/39. I couldn't speak and I was in and out of consciousness. They took care of me. Looking back in hindsight, I could have had a car accident while driving and I could have died or killed someone else.

There are not enough people and the phones don't work. Well maybe the phones do work, but not for…read morehumans. I went to the ER with an infection. One of the "itis's". A blood culture was taken. I'm in the business, so I know about blood cultures, if it is going to be positive, it is usually positive in less than 24 hours. You know, the blood is processed, spun down and spread on the little Petri dishes - WRONG. It is placed in a bottle of culture medium with a CO2 sensor, and if bacteria are in there, the CO2 level rises and the sensor alarms. So I call the next day. I called the general number, but there is no way that the AI "press 1 if . . . " lets you talk to anyone who might have a blood culture result. So, next best thing, I call the ER. They're busy - when are they not busy? Or are they chronically understaffed? Or spending all there time telling the computer what they think, and not talking to the humans? Probably both. But they tell me someone will get back to me later that day . . . (The three dots . . . . mean I am still waiting, but now it is 4 dots). So on day 2, I call, and in less than 30 seconds, the voice from the ER says I am raising my voice!! And that's bad! And next thing I know, before I could apologize or anything, my call is routed to cyberspace, not sure where, but it rang and rang and then the line goes dead. Might have been an AI voice or a human studying to be a machine. So I call the main number, none of the press 1, press 2, press 9 things were applicable, so I get the operator, who reports they do not know who can help me get my blood culture result. So I ask, hows about the nurse supervisor, so I get the nurse supervisor. They get my name and phone number, reads the number back to me correctly (just like they did in the ER}. And says someone will get back to me "shortly". I go "thanks, but can you tell me about how "shortly" that is? Not to be rude, but give me an approximation." 'An hour!' came the reply. "That will be fine" says I . . . . . [the five dots mean six hours later, no call]. Hey! Am I living or dying. I tried to get the NurSup after 4 hours, but when the call got routed to the that person, it rang many many times, and then a machine voice said something like "transferring to the operator" and then "the operator is not available" and the line went dead. Like, for real. So in desperation, frustration, continuation and resolution, I go back to the ER. I talk just above a whisper, not to rile anyone about raising my voice. I explained my blood culture predicament, my trials and tribulations, and "wait here, I'll get somebody". It wasn't a long wait, and got called back, and a doctor had my test results. "The blood culture isn't done." They meant not finished. "It takes 3 days". Hey, but I'm in the business, like I said. So I explained. Gently, not raising my voice. "If it is going to be positive, it is likely going to be positive in less than 24 hours, so that result is relevant, even if it is not complete." I did not lecture or rant about the number of times I have seen blood cultures that never made it to the lab, or were positive and missed, or that I had reason to believe the phones don't work. Or that anything positive on the 3rd day is likely a skin contaminant. So I got my result, I am alive. There's more, but this is enough. Oh, and I look through my paperwork, the 15 pages of instruction I got after being in the ER for 5 hours. And infection makes one tired, it was late, maybe grouchy, and maybe I did raise my voice 'a little' [trying to put that in italics], so I did not read it right away. But there was important stuff buried in the BS that a human mind coulda shoulda said something, human to human, no universal translator needed when I left the hospital. Like that teacher who didn't tell you that it would be on the quiz. The AI mind does not distinguish between trivia, garbage, and important. And don't get me started on "the Portal". I saw that movie. I've seen Star Trek. All I had was my cell phone, and I am not savvy in talking with machines, other than Data (he's cool), and I cannot read the small print on the phone even with my glasses. Cleaned glasses even. The care in the ED was not bad. But they are understaffed, overworked, and spending too much time documenting stuff for the legal team worried about law suits. It's like the CEO's cannot wait for all the staff to be robotic, and they are treating the current staff like machines. And I apologize for raising my voice. This stupid POS software on Yelp won't let me post this unless I decide on a number of stars to award. Like that means something. Maybe the folks at GS who check the reviews only read the bad bad one? What do you think. So I am guessing I should go with 1 star. I am not sure modern medicine will emerge from the darkness of dehumanization, but 1 star is hopeful enough.

Was out of town in need of assistance - arrived prior to opening - very caring employee was inside…read moreand went out of his way to professionally and effectively provide care for my situation. Staff arriving at opening was also very professional and handled all administration perfectly. No complaints, recommend highly.

My toddler was in pain and had a fever. Since he is prone to ear infections, I brought him to…read moreMoonlight to avoid a long night of him being in pain. It was our first time there, and although there was only one other patient in the waiting room when we arrived- it was clearly understaffed as there was no "receptionist" or anyone to answer the ringing phones or take our info when we walked in. When we finally saw the doctor- he was pleasant, but told me that my child did not have an ear infection. Since we had recently traveled to Mexico and my son had a fever, he suggested that we should go directly to the ER for bloodwork to rule out Dengue Fever or Malaria. We went to the ER and after hours of testing, the doctor told us that we shoudl go home and wait for the results, but he asked to check my son's ears first. He checked his ears and told us that he had an EAR INFECTION! He prescribed us antibiotics and sent us on our way. Now I'm stuck with a $1300 ER bill for something I knew was an ear infection in the first place. I will never go to this Urgent Care again!

Took my dad to get a covid antibody test. They were punctual…read moreand friendly. The provider was knowledgeable. The facility is clean. They even called on the Sunday of a holiday weekend with the results. I highly recommend this facility.

Had an ear infection with a ruptured ear drum, literally leaking fluid. Came here on a Sunday…read morebecause no ENT was open. They couldn't - or wouldn't - do ANYTHING for me, not even antibiotics, and sent me off to the ER, which was a super fun bill to pay. What really bugs me is they didn't bother to mention that my issue was beyond their ability during registration, just happily took my money (and then billed more later because insurance didn't cover the entire copay?) even though I said I was certain it was a ruptured ear drum. Can't comment on quality of care because I received none.

I scheduled three separate appointments here for a foot wart treatment. The first two visits were…read morecompletely useless--absolutely nothing was done to treat the problem. Then, for my third appointment, the provider just went on vacation and didn't even bother to honor the scheduled time. Unprofessional, disrespectful of patients' time, and terrible service. I deeply regret coming here $350 to the garbage. Save your money and go somewhere else.

Awesome treatment and advice! Highly recommended to my whole family - worth a trip from any placeread more