Overall excellent experience. Went to the emergency room for pain in my lower right abdomen turned…read moreout to be appendices. I had to have an appendectomy. All went well I was out in one day. I recommend to all patients who go to ANY hospital, you must ask questions. It will make your visit more comprehensible to you and your family. Know what meds you're getting, ask why is it being given, and ask about whatever you're diagnosed with. All questions are valid and help you and your team of doctors get the best care that's right for you. You have the right to refuse meds if you don't want them. It's all in your patient's bill of rights you sign upon arrival. The one thing that could have been improved on, was the communication of staff within themselves. I am lucky I'm not afraid to ask questions or question things. You must! it's your body and you should know what's being administered and why. Overall, this hospital was great. Dr's bedside manners were friendly and knowledgeable. The nurses were informative. I have to say I had a good experience considering I had to have surgery. I would definitely recomend this hospital!

I would strongly advise anyone to avoid this hospital if at all possible. My son was brought here…read moreby ambulance, so unfortunately we didn't have a choice because of where we were at the time and that's the only reason we ended up here. The ER experience was one of the worst I've ever had. Registration didn't even happen until 3 hours after we arrived, well into the visit. My son provided a urine sample that sat on a table the entire time and was never tested. While one nurse was a tad bit decent, the rest of the staff showed a shocking lack of professionalism and basic respect. Staff members (including security) were standing in the hallway laughing, having personal conversations, and at one point I heard someone ask a coworker, "Are you ready for your next victim?"--completely inappropriate in a medical setting. The cleanliness was unacceptable. I noticed red spots on the floor and brought it to a staff member's attention, concerned it was blood. I was told, "That's not blood, that's pizza sauce," and they walked away without addressing it. The bathrooms were in terrible condition! We saw urine on the floor, backed-up toilets, and even spider webs in the corners. The place smelled like old urine! There were patients in the hallway in beds because I guess they ran out of rooms? No privacy whatsoever!! It also felt like care was delayed due to a shift change--we were left waiting until the next staff came in rather than being properly attended to. Overall, the level of care was extremely poor, and my son's issue was never fully addressed. The most alarming part came after we left: I realized in addition to my sons discharge papers, I had been given another patient's discharge paperwork, including highly sensitive information like EKG and chest X-ray results, bloodwork, address, phone number, date of birth, medications, reason for his visit and medical history. I contacted risk management three times and never received a response. This experience was unacceptable from start to finish. I would not return here under any circumstances. Please, if you have a choice, go somewhere else.

It only lost one star because they were not on time with getting back to the nurse for a quick and…read moresimple physical. Even so, I have no major complaints about this family practice. While there the nurse was nice and explained everything to me (even though I understood everything with no problem). She was friendly, articulate, and had a pleasant attitude the whole time. Everything was done in less than an hour. My favorite aspect of the offices, is that they take a picture to identify you every visit. Not a bad place to visit and get your work done

The local Family medicine clinic that seems quite nice. The doctors appear quite competent and are…read moregenerally friendly.

After a horrible experience in ER with nurses that needed to go to charm school, we had Annie…read morePatricia who moved us to a nice room. She brought my sister up for her cat scan and from there on our wait for results was minimal. She was so pleasant and happy about her job that it was contagious. A shout out to Geneva who set up the financials. Clara Maass should focus on demanding these attitudes.

So I needed to get to an ER bc I knew that Urgent Care wouldn't be able to provide the services I…read moreneeded so I of course did a little research before deciding where I'd go and although the reviews for Clara Maass weren't the greatest, the reviews for Mountainside were just as bad if not worse, so, since Clara was closer I gambled on going there. The check in process was the absolute WORST! Their computers were down, however, that wasn't the issue, the issue was how the front desk reception team handled it and that was absolutely terrible! Rude, impatient and condescending. Then when they finally came around to getting a bit of order back, they handed me the wrong ID back and said someone would call me back shortly ... SIGH! I was there for a severely sprained ankle and instead of saying someone would wheel me back in a wheelchair, they saw me limping, asked if I needed one, and let me decide on what needed to happen. Once I was in the back I must say that it was a complete 180. The Physician Assistant, Nurses, Radiologist, Support Staff ... everyone was AMAZING! And I felt well taken care of and left confident in my "diagnosis" and follow-up care orders. This is an absolutely torn review because of the first impression ... because let's be real, that's the lasting impression. So, given this, 3 stars is all I can give overall .... If the front does better they'll quickly get to 4-5 stars overall.

The staff is helpful and kind. The office staff was good about making sure I was seen close to my…read moreactual appointment time, so you won't be waiting around for a while. Waiting room is large and very clean. I saw Dr. Hyatt and she is wonderful! She gives clear instructions to follow and she seems to really care about your well being. I'm glad to be a new patient here and look forward to coming back when needed.

Honestly I really don't like this hospital but it is literally a half a mile from my home so…read morewhenever I have a severe allergic reaction I just go because it's close. typically the staff are rude nasty and abrasive and talk shit behind patients happened to me 11/11/2016. However, this time I didn't have that experience but it doesn't change my perception of the hospital I believe that the hospital's culture reflects the staffs behavior and interactions with patients.

On 5/20/13 my Dad went into cardiac arrest and was brought here and remained in the ICU until…read moreyesterday, 6/11/13, when he was transferred to an acute care facility. I'm surprised by the low rating for this hospital but then again, I can only speak for the ICU. Every doctor and nurse (ok, almost every nurse) were amazing in their attentiveness in caring for my father. No request we had was too great. No questions were a bother. Everyone was extremely helpful and took the time to explain and go over everything that was happening, about to happen or might happen. I just want to shout-out the angels (aka: nurses) of the ICU, especially Jon, Olivia, Barbara and Sean. The ICU waiting room was definitely a second home for the three weeks of nearly daily visits that I made here. Patient Services is located inside the waiting room and they definitely put up with dozens of family members sitting around for hours with Dunkin' Donuts Box of Joe's and loud Polish voices talking and laughing at all hours. Patient Services hooked us up with playing cards, stress balls, blankets and allowed us to use a reclining chair in the room so we could take turns napping. Best of all, they put my family on a list for parking so that we wouldn't have to pay the daily fees. That made visiting a bit less stressful to maintain for three weeks of constant visitations. I wish I wasn't there at all and that I didn't meet all the amazing people that work here, but I did. And for that I can't give them anything short of 5 stars. (Kind of morbid to be reviewing the ICU on yelp, I realize that. No one ever ends up here by choice.)

I had to take my 86 year old father to the ER, for Shortness of breath and a rapid heart rate, and…read moreabdominal pain. I told the triage nurse about his medical history, They had done an EKG within 20 minutes, but we didn't see a nurse, or a physician for over an hour. I had to put my father on oxygen, and place him on the monitor myself! I asked when a nurse could come in and start an IV, fluids, labs and pain meds..... It took another 30 minutes AFTER the orders were in, to give him any kind of comfort. Eventually he was discharged home, but we had to go back to the ER the next day because we were given misinformation upon the first discharge. My father waited 2 hours until he was seen... I to raise my voice to get any medical attention into the room. He had to be admitted, but that was another nightmare.............. If you care for your loved ones, DO NOT use Mountainside hospital!!! Did I mention that I am an ER/TRAUMA nurse?................ for the past 29 years?

I was in ER for a food poisoning last Spring, but I was not given a fair care. I asked for a Dr…read more number of times, but nurse in ER just ignored me. One particular nurse had a sharp tone " I AM TOO BUSY!!" I asked for a room, but was denied and my stretcher was placed right front of a door, and a nurse station, where people reached out for urine cups and other supplies. After a few hours, I had one bag of IVY (I did not want any medication) and was released. Few months later, I received a bill of $3,380.07. In my discharge paper, it states " Diarrhea", but in my bill, it states " ER VS LEVEL IV W/PR" : Level 4 or 5 is life threatening condition. and for this service, they billed me $2,993.55. For months, I requested details and explanation of my bills, yet they have never got back to me as of today, October 12, 2015. Instead, I received a collection agency invoice. I did pay a small amount, since June 2015 every months. I can not begin to tell you how disgusted I am with the treatment I received and with the bill Hackensack UMC Mountainside sent. I have a high deductible and ER is not cover until I meet certain amount of HIGH deductible. I am not ABLE to pay this high bill. (not to mention a SEPARATE bill sent by ER Dr. $915.00) Would someone please give me explanation on these line items on my bill?! Cath IV Protec 20G X = 21 Sol .9% Sod Chl 1000 = 10.50 Amylase, Serum = 148.05 Basic Metabloic Pane = 166.95 Lipase Serum = 147.00 Hepatic Function Pan = 219. 45 CBC with Differentia = 137.55 Urinalysis With Microsc = 170.10 Urine Void Culture = 165.90 Phlebotomy fee = 109.20 INJ IV Push Initial = 716.10 INJ IV PUSH EA ADDL = 528.15 ER VS Level IV W/ PR = 2993.55 PLEASE PLEASE HELP.

Positive experience from intake to discharge. The nurses and doctor were caring and attentive to my…read moreissue. I'll definitely go back if I was in an emergency situation again!

Gave me an estimate for a procedure - then tried to charge me FIVE TIMES the estimate. BEWARE!read more

I originally wrote this review before the 2024 Memorial Day holiday weekend. I rated the facility a…read more"2" then, but more recent experience on May 28, 2024 requires I lower the rating to "1"! You should read the review, but what caused today's revision was learning the MRI report I was informed had been sent the ordering physician on Friday 5/24/24 was not the whole story. A fax was sent Friday, but it was not the actual report. The incompetent party who sent Friday's fax sent a questionnaire connected to my MRI report, but not the actual report. So, it took multiple phone calls on 5/28/24 and tons of frustrating wasted time on 5/28/24 to finally get it done. So? I had used both the hospital and their ambulatory care center a few times previously. Both are in Livingston, NJ. This review regards an MRI that was performed on May 20, 2024. The procedure itself was unremarkable. I did not wait long for an 8AM appointment, which is one of the pluses. The staff were also pleasant and professional. So, why only a 2 out of 5? Everything that followed has been nightmarish and totally unacceptable. It seems since Robert Woods Johnson took over, this place has gone to hell. The followup post-MRI has demonstrated a dysfunctional, disorganized, and non-empathetic group of medical practitioners. What I think of them is unprintable. It's now Friday May 24, 2024 and for three days both I and the ordering physician's office have been calling to get the MRI results sent to the ordering physician. We keep being told the results are not ready and can take 5-7 business days. Huh? I've had MRIs before and results should be available within 24-48 hours. This 5-7 business days is an inexcusable travesty. There's worse though! Worse is there's no one to talk to about why the MRI results should be expedited. This lack of a report is delaying another procedure. And I'm suffering physically due to this facility's lack of efficiency and lack of caring. Every call I seek a patient advocate, but there's no such person. I am told to speak with Ed Figueroa, the radiology department head. That would be great, if he'd answer his phone or return his calls, if the alternate phone number on his voice mail was an actual existing phone number. Unbelievable? It sure is. Uncaring and unsympathetic. No patient advocates? Unheard of. I also tried the ambulatory care center's concierge desk. Donna, a pleasant sounding woman tried to help me. That ultimately went nowhere though. I called her again 2 hours later. Again she's pleasant, but ultimately of no help. Call backs thereafter and she will not pick up the call. Now she's dodging my calls. This is an abomination. This place is to be avoided. If I had real convenient alternative choices, I'd make them. For now, I'm stuck with these folks.

My sister needed three images - an MRI, a Catscan, and x-rays. The Catscan report came within a few…read moredays. Her doctors needed to read all the reports. I contacted Mr Figueroa. He helped me secure the other two reports for the doctors to read before her appointment. He is a Godsend. I appreciate all his help.

This review is for their xray department, their wound care center & registration. St Mary's was…read moreone of the few hospitals in NJ that recently guven a grade an A! Congratulations and they deserve it. Everyone I dealt during my appointment today was pleasant, helpful, and efficient. From the security guard to Xiema the xray tech, to Jasmine in wound care reception, to my Brazilian RN & my doctor. I feel confident that their care and services will help speed up my recovery. No one wants to go to a hospital but you need to take care of yourself because good health is a priceless gift too many people take for granted. Ignoring a problem only causes complications.

Rating I am blown…read moreaway...The physician literally examined my ear using his cell phone flashlight and apparently considered that an adequate evaluation of someone experiencing significant pain and complete hearing loss. The one exception was TYRA. She was an amazing nurse, advocated for me, listened, and treated me with kindness and respect. She deserves recognition and five stars. Unfortunately, one exceptional nurse cannot make up for an otherwise deeply disappointing experience., Leaving me still in immense pain, and unable to hear. Avoid if you can!

The breast center is wonderful. Mena, the greeter is delightful. Always smiling, kind, &…read morecompassionate. Fadette, my receptionist, is sweet & efficient. Every tech I had was excellent. I'm glad I am able to get my care there.

Fat patients listen up! This was an all star experience!…read more If you'll recall, my Gastro devised a dastardly plan to get me from the rooter to the tooter (endoscopy + colonoscopy) at the same time. The appt was originally scheduled for July but I had too much going on at work and in life to also have to navigate anticipatory fat bias in the hospital so I rescheduled. I'm really glad I did. Be aware I am speaking only of same day procedures and the endo clinic specifically. Read on: -Sprawling, modern, clean facility. Masks readily available. -Ample individual and bench style seating (yay!) in all waiting areas -Friendly and patient staff in Registration -Nursing team Awesome! Friendly, discreet, reassuring -Nurse asked her usual list of questions and I know height and weight was one of them but I saw another nurse show her something on a screen and she never asked me aloud. Now, I'm not ashamed and I was with my husband so it was ok to say. He's right where he wants to be after all. But I appreciated the care taken - and I hope that's a practice extended to all patients. You never know someone's struggle. -Gowns that FIT! Even though I had to have it open at the back, the cold air never crossed my peach even when I had to walk the unit to get to the bathroom lmao -Patient with blood pressure readings. Fat patients usually run inaccurate due to ill fitting equipment (hence the anticipatory fat bias). They took it at the start (crazy high) and then a couple times again later once I was relaxed (normal) and didn't make me feel bad about it. -Anesthesiologist - Normal, funny, didn't tell me I'd die once put under because fat (yes that's happened before and guess who's still here alive and kicking). Weight never came up and he gave me the same rundown as the patient next to me. Yes I listened. Because anticipatory fat bias. -My actual doctor was great which is why he's my doctor. The team working with him was kind as well. -People touched my body, repositioned equipment, rubbed my arm in support. Small things that in my experience, are not always done with fat patients but go a long way to easing anxiety. I fully concede the bar is in hell but after 2 days of colonoscopy prep I was already in hell soooo. -Great recovery process. I wasn't rushed and I was given the option of being walked or wheeled down to my car. I had a number of colonoscopies when I was younger due to IBS. And I had an aborted endo a few years ago (I still can't talk about that bc of the trauma). My point is even though I'm familiar with these procedures I was still waiting for the other shoe to drop because of how I am often treated as a fat - and Black female patient. It never happened here though. I hope I don't have to come back BUT IF I DO I know I will be well taken care of. Enjoy the pics of my colon. J/K. Unless...