Overall excellent experience. Went to the emergency room for pain in my lower right abdomen turned…read moreout to be appendices. I had to have an appendectomy. All went well I was out in one day. I recommend to all patients who go to ANY hospital, you must ask questions. It will make your visit more comprehensible to you and your family. Know what meds you're getting, ask why is it being given, and ask about whatever you're diagnosed with. All questions are valid and help you and your team of doctors get the best care that's right for you. You have the right to refuse meds if you don't want them. It's all in your patient's bill of rights you sign upon arrival. The one thing that could have been improved on, was the communication of staff within themselves. I am lucky I'm not afraid to ask questions or question things. You must! it's your body and you should know what's being administered and why. Overall, this hospital was great. Dr's bedside manners were friendly and knowledgeable. The nurses were informative. I have to say I had a good experience considering I had to have surgery. I would definitely recomend this hospital!

I would strongly advise anyone to avoid this hospital if at all possible. My son was brought here…read moreby ambulance, so unfortunately we didn't have a choice because of where we were at the time and that's the only reason we ended up here. The ER experience was one of the worst I've ever had. Registration didn't even happen until 3 hours after we arrived, well into the visit. My son provided a urine sample that sat on a table the entire time and was never tested. While one nurse was a tad bit decent, the rest of the staff showed a shocking lack of professionalism and basic respect. Staff members (including security) were standing in the hallway laughing, having personal conversations, and at one point I heard someone ask a coworker, "Are you ready for your next victim?"--completely inappropriate in a medical setting. The cleanliness was unacceptable. I noticed red spots on the floor and brought it to a staff member's attention, concerned it was blood. I was told, "That's not blood, that's pizza sauce," and they walked away without addressing it. The bathrooms were in terrible condition! We saw urine on the floor, backed-up toilets, and even spider webs in the corners. The place smelled like old urine! There were patients in the hallway in beds because I guess they ran out of rooms? No privacy whatsoever!! It also felt like care was delayed due to a shift change--we were left waiting until the next staff came in rather than being properly attended to. Overall, the level of care was extremely poor, and my son's issue was never fully addressed. The most alarming part came after we left: I realized in addition to my sons discharge papers, I had been given another patient's discharge paperwork, including highly sensitive information like EKG and chest X-ray results, bloodwork, address, phone number, date of birth, medications, reason for his visit and medical history. I contacted risk management three times and never received a response. This experience was unacceptable from start to finish. I would not return here under any circumstances. Please, if you have a choice, go somewhere else.

I originally wrote this review before the 2024 Memorial Day holiday weekend. I rated the facility a…read more"2" then, but more recent experience on May 28, 2024 requires I lower the rating to "1"! You should read the review, but what caused today's revision was learning the MRI report I was informed had been sent the ordering physician on Friday 5/24/24 was not the whole story. A fax was sent Friday, but it was not the actual report. The incompetent party who sent Friday's fax sent a questionnaire connected to my MRI report, but not the actual report. So, it took multiple phone calls on 5/28/24 and tons of frustrating wasted time on 5/28/24 to finally get it done. So? I had used both the hospital and their ambulatory care center a few times previously. Both are in Livingston, NJ. This review regards an MRI that was performed on May 20, 2024. The procedure itself was unremarkable. I did not wait long for an 8AM appointment, which is one of the pluses. The staff were also pleasant and professional. So, why only a 2 out of 5? Everything that followed has been nightmarish and totally unacceptable. It seems since Robert Woods Johnson took over, this place has gone to hell. The followup post-MRI has demonstrated a dysfunctional, disorganized, and non-empathetic group of medical practitioners. What I think of them is unprintable. It's now Friday May 24, 2024 and for three days both I and the ordering physician's office have been calling to get the MRI results sent to the ordering physician. We keep being told the results are not ready and can take 5-7 business days. Huh? I've had MRIs before and results should be available within 24-48 hours. This 5-7 business days is an inexcusable travesty. There's worse though! Worse is there's no one to talk to about why the MRI results should be expedited. This lack of a report is delaying another procedure. And I'm suffering physically due to this facility's lack of efficiency and lack of caring. Every call I seek a patient advocate, but there's no such person. I am told to speak with Ed Figueroa, the radiology department head. That would be great, if he'd answer his phone or return his calls, if the alternate phone number on his voice mail was an actual existing phone number. Unbelievable? It sure is. Uncaring and unsympathetic. No patient advocates? Unheard of. I also tried the ambulatory care center's concierge desk. Donna, a pleasant sounding woman tried to help me. That ultimately went nowhere though. I called her again 2 hours later. Again she's pleasant, but ultimately of no help. Call backs thereafter and she will not pick up the call. Now she's dodging my calls. This is an abomination. This place is to be avoided. If I had real convenient alternative choices, I'd make them. For now, I'm stuck with these folks.

My sister needed three images - an MRI, a Catscan, and x-rays. The Catscan report came within a few…read moredays. Her doctors needed to read all the reports. I contacted Mr Figueroa. He helped me secure the other two reports for the doctors to read before her appointment. He is a Godsend. I appreciate all his help.

After a horrible experience in ER with nurses that needed to go to charm school, we had Annie…read morePatricia who moved us to a nice room. She brought my sister up for her cat scan and from there on our wait for results was minimal. She was so pleasant and happy about her job that it was contagious. A shout out to Geneva who set up the financials. Clara Maass should focus on demanding these attitudes.

I was referred for an iron infusion. Not only did I not get one, but I was gaslit and treated…read morewithout empathy. If you're a woman suffering with perimenopausal symptoms, this is NOT the place for you. After bearing my struggles with being exhausted, light headed and dizzy because of my level and while crying, the NP asked me if I get overwhelmed often. She was adamant that I'm not a candidate for an iron infusion. Acted like I would have an iron overdose if I did. They took my blood there and my level had gone slightly up. Said "everything looks beautiful" and come back in three months. No regard for how I was showing up and feeling in that moment. Worst healthcare experience in a very long time. Waste of time and effort.

The staff is helpful and kind. The office staff was good about making sure I was seen close to my…read moreactual appointment time, so you won't be waiting around for a while. Waiting room is large and very clean. I saw Dr. Hyatt and she is wonderful! She gives clear instructions to follow and she seems to really care about your well being. I'm glad to be a new patient here and look forward to coming back when needed.

Honestly I really don't like this hospital but it is literally a half a mile from my home so…read morewhenever I have a severe allergic reaction I just go because it's close. typically the staff are rude nasty and abrasive and talk shit behind patients happened to me 11/11/2016. However, this time I didn't have that experience but it doesn't change my perception of the hospital I believe that the hospital's culture reflects the staffs behavior and interactions with patients.

On 5/20/13 my Dad went into cardiac arrest and was brought here and remained in the ICU until…read moreyesterday, 6/11/13, when he was transferred to an acute care facility. I'm surprised by the low rating for this hospital but then again, I can only speak for the ICU. Every doctor and nurse (ok, almost every nurse) were amazing in their attentiveness in caring for my father. No request we had was too great. No questions were a bother. Everyone was extremely helpful and took the time to explain and go over everything that was happening, about to happen or might happen. I just want to shout-out the angels (aka: nurses) of the ICU, especially Jon, Olivia, Barbara and Sean. The ICU waiting room was definitely a second home for the three weeks of nearly daily visits that I made here. Patient Services is located inside the waiting room and they definitely put up with dozens of family members sitting around for hours with Dunkin' Donuts Box of Joe's and loud Polish voices talking and laughing at all hours. Patient Services hooked us up with playing cards, stress balls, blankets and allowed us to use a reclining chair in the room so we could take turns napping. Best of all, they put my family on a list for parking so that we wouldn't have to pay the daily fees. That made visiting a bit less stressful to maintain for three weeks of constant visitations. I wish I wasn't there at all and that I didn't meet all the amazing people that work here, but I did. And for that I can't give them anything short of 5 stars. (Kind of morbid to be reviewing the ICU on yelp, I realize that. No one ever ends up here by choice.)

This hospital took someone I loved dearly from me, and I will carry that pain for the rest of my…read morelife. From my family's experience, it felt like the doctors gave up too quickly instead of doing everything possible to save them. No family should ever leave a hospital feeling like their loved one wasn't given every chance to survive. Paterson deserves healthcare professionals who are truly dedicated to fighting for every patient's life with compassion, urgency, and respect. Every patient deserves to be treated with the same level of care and commitment that providers would want for their own family members.I will never stop grieving the person I lost, and I hope no other family has to experience this kind of heartbreak.

I cannot say enough about all the staff that helped me today. From check in, to nurses, doctors,…read moreand aides all were kind and friendly. The facility was clean and the first floor and ambulatory center were beautiful. The chapel was also lovely and peaceful. I highly recommend for ambulatory surgery. Thank you.

Gave me an estimate for a procedure - then tried to charge me FIVE TIMES the estimate. BEWARE!read more

Please-- if you are with a state licensing agency, audit this hospital or immediately . This is the…read moresecond horrific experience with this hospital. There was blood on the floors in the bathroom. I was left waiting for hours with a backed up IV.