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    Crystal Pet Hotel

    4.7 (50 reviews)
    Open 7:00 am - 11:00 pm

    Get pricing & availability

    Response time

    20 minutes

    Response rate

    100%

    Crystal Pet Hotel Photos

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    Recommended Reviews - Crystal Pet Hotel

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    Crystal and Chompy

    Thank you so much to Crystal and Dee for taking my two big cats last minute for an overnight stay! They were safe and well taken care of. They're quick to respond and also send pictures to keep you updated

    rebecca l.

    I wish I had a good experience with this, but it was a nightmare. I want to start off by saying this is not the first time I have boarded my cat. He has stayed at big pet hotels and with cat sitters at their homes and done well. Firstly, the litter box that Crystal provides is a cardboard box with a plastic bag and barely an inch of litter for all the cats to share. This resulted in my cat going into his carrier to do his business. Also, if you are a cat owner, please know that your cat will be free roaming with all the other cats and dogs that Crystal is boarding at that time. There are no safe places for the cats and there is no introductory period. They are all just thrown in one room together. In addition to this, Crystal consistently asked me to pick my cat up early even though I was out of town. I eventually had a friend pick him up. My cat was so upset with his environment that he jumped on top of the corner of the fridge. There was SO much clutter up there and my friend had to go into the home to get him. Crystals home has things everywhere and overall did not look like a good environment for multiple dogs and cats. If I had known that was the environment, I would not have boarded my cat here. When I asked Crystal in the beginning to send me photos of her place, she ignored my request. Because of her good reviews, I thought it would be okay, but that clearly wasn't the case. After everything, I got my cats things back only to find that they gave us another pet's collar. Why it was even off, i have no clue. I will never come back to this place to board my cat. If you have a cat PLEASE DO NOT BOARD HERE. They will spend all their time hiding from the dogs and other cats. Also, she never gave me her venmo and I was unable to find her through her phone number. I texted her employee for it twice and didn't receive a response.

    Crystal is readily available and quick to answer any concerns. I felt very reassured to leave my cat Annabelle with her. Mind you, Annabelle's not your normal feline as she's extremely sensitive and needs a lot of attention/cuddles. It was encouraging to get photos of her while I was away and she looked happy and healthy when I picked her up. Crystal Pet Hotel is now my go to when I'm traveling.

    Whiskey and Cola
    Ms. T L.

    Crystal watched our 2 doggos over the weekend and it was a great experience from start to finish. She's very responsive and sent me photos and/or vids daily so we wouldn't worry too much. I can tell our fur babies were treated well and had a great time. Will definitely be using her services again in the future, thank you Crystal!

    Judy N.

    My partner and I recently moved to LA and was a bit hesitant to leave our dog, miso with a new sitter as she gets anxious in unfamiliar environments. The moment we dropped miso off at Crystals, she instantly felt comfortable. I love that Crystal kept us in the loop and would send picture/video updates throughout the day. It definitely gave us the reassurance that she's doing well and in good hands. Highly recommend!!

    Kookie

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    3 years ago

    She took care of my cat Luna really well and sent me a lot of updates! Will definitely be coming back!

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    4 years ago

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    Crystal N.

    Aww. Thanks for your support :)

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    5 years ago

    Crystal is amazing!!! I've used her boarding service for my fur child 3 times with zero issues. She's kind,efficient and my dog loves her.

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    Page 1 of 2

    Ask the Community - Crystal Pet Hotel

    Review Highlights - Crystal Pet Hotel

    Crystal was super responsive to our texts and very flexible with changing schedules when our cat had to go to the vet!

    Mentioned in 4 reviews

    Read more highlights

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    Down Dog Lodge

    Down Dog Lodge

    (47 reviews)

    Unclear what theyre looking for in a dog's temperament. Gave our dog 7 minutes, said he couldn't…read moretake queues from other dogs. Probably should've been concerned about the other dog growling. Apparently growling = okay. Being excited meeting new dogs in a new place = unfit temperament for this business.

    I brought my 1yr-old puppy in for a temperament test, and within 5 minutes the supervisor came out…read moreand said she had "too much energy," was getting in other dogs' faces, and didn't respect boundaries. Let's be real, she's a young dog in a brand new environment surrounded by unfamiliar dogs. Of course she's going to be excited. That's exactly why people come in for these evaluations in the first place. If your facility isn't equipped to handle high energy or young dogs, that should be clearly stated upfront on your website. Instead, I paid $40 for what felt like a pre judged, rushed dismissal with zero effort to actually assess or work with her to get comfortable. What was more disappointing was the lack of care or professionalism. No one asked about her behavior history - other than does she not play well with dogs, supervisor didn't use her name, and she was immediately taken to the back with a slip lead and returned minutes later with a blanket judgment. There was no constructive feedback, no suggestions for training, and no guidance on how we could improve and come back. For context, she regularly goes to dog parks and plays off leash without any issues. Overall, the experience felt unwelcoming and transactional rather than thoughtful or supportive. Just a heads up for other dog owners, you may not get a fair evaluation or any refund if your dog doesn't fit their expectations. Which should be free, then if they pass you pay.

    Family Pet Clinic of Redondo Beach - Loki and Atlas (Artemis arriving Q4 2022!)

    Family Pet Clinic of Redondo Beach

    (534 reviews)

    Brought in my new shelter pittie. As soon as you walk in the front desk made me feel special. Some…read morecame out just to pet her. Taken back quickly by a vet tech who was friendly and knowledgeable. Dr, Wong was amazing and thorough. No upsales and reasonable prices. So glad I found FPC!

    I had a frustrating experience at Family Pet Clinic of Redondo Beach and felt other pet owners…read moreshould be aware. I brought my two rabbits in for a visit and ended up being charged for services that were never clearly explained or approved beforehand. One charge was $22.50 for "brushing out poop" from one of my rabbits, which is something I easily could have done at home. I wasn't given any notice that this would be a separate service or cost. They also added a "wound service" charge, which confused me even more. When I asked what it was for, they said they think one of the rabbits might have a soft spot and suggested adding softer padding in the bedding area--but they also said they weren't sure and that nothing else needed to be done right now. It didn't make sense to charge for a wound service when there wasn't a confirmed issue or treatment. My main concern is the lack of transparency. If a clinic plans to perform additional services or add charges, they should explain them and get approval before doing them. Pet care is already expensive, and clients deserve to know what they're being billed for. Unfortunately, this experience left me feeling like unnecessary services were added without my consent therefore we will not be returning.

    El Segundo Pet Resort - Bath time!  We offer go home baths for pets that are boarding!!!

    El Segundo Pet Resort

    (37 reviews)

    Wow! Wish I could give a 10 star rating, since my two dogs loved their first four nights with a…read morevery caring and attentive staff. Initial impression was awesome because I started a boarding request online and saved it before submitting, because I needed to scan and upload their shot records. Within 30 minutes someone called to say they saw my saved request and did I want to book? I responded I still needed to get their medical records loaded and found out they had already called our Vet and had them. Such proactive care was the first indication this place is special. We have never boarded our two dogs in their nine years, except with trusted friends. When I was packing up their food to bring, I commented to my husband that they don't eat much when we are gone, so I was sure I packed enough. Arrival intake was very comforting. We could tell they would pay close attention and were very positive and caring. We received emailed reports daily with photos. They were not 'cut and paste' messages. They were specific to our dogs. When we picked them up, the pups were excited to see us. We had opted for a cute cabin for them along with day care. They were full of energy and happy. To top it off, they had eaten ALL of their food. I would have bet against it. They were tuckered out and have slept a lot Another sign they had fun and felt loved. Cheers to the whole team. We will start some day care so they can continue to build relationships with staff and other day care dogs. And we now know we have a trusted place to board them.

    They never responded to my request for service they never replied to my voice mail or anythingread more

    South Park Doggie Adventureland - SB - Sir Jamie

    South Park Doggie Adventureland - SB

    (183 reviews)

    Harbor Gateway

    They have a new groomer here! I love that I can leave my dog here for the day and that she is well…read morecared for. In addition to that, they have a new groomer, Erick, that has bathed her a couple times and also does fur cuts. We have been having issues with burrs in our backyard getting stuck in her curly fur (she is a goldendoodle) and he took care of that for me. Now we are set for the summer, and I don't have to worry about digging out burrs on a daily basis. This service makes it so convenient for our family. Plus: Convenient, knows what he is doing, reasonable cost Cons: can't think of any.

    The facility itself is beautiful, clean, and clearly well maintained. However, the pricing…read morestructure is extremely high and continues to increase. Boarding is now (February 2026) close to $100 per night for a small/medium dog, which already places it on the higher end compared to other facilities. In addition to that, there is a flat $35 late checkout fee and a $25 same-day reservation fee! The added charges feel excessive, especially when availability could simply be declined if they are fully booked for boarding that day. (Like other facilities) Pickup and drop-off window times are very limited, particularly on weekends with verrry little flexibility. Communication can also be frustrating, as phone calls often go unanswered, and reminders about pickup times can feel overly aggressive. While the facility is aesthetically impressive, the overall cost and rigid policies, staff may not justify the value for many pet owners.

    Purrvana - The main play room

    Purrvana

    (11 reviews)

    Playa del Rey

    This was our first time boarding our Siamese cat, and we couldn't have had a better experience with…read morePurrvana. We boarded her for a full week and were a little nervous at first, but the staff immediately put us at ease. Everyone was incredibly helpful, professional, and well organized. They took the time to patiently explain all the details and answer our questions, which we really appreciated as first-time boarders. Most importantly, they took wonderful care of our cat and gave her lots of attention and love. We especially liked the daily updates and the video check-in feature--it was so reassuring to see how comfortable and well cared for she was while we were away. Highly recommend Purrvana to anyone looking for a safe, attentive, and truly cat-focused boarding experience. We'll absolutely be coming back!

    I boarded my cat, Joni for 10 days at Purrvana and it was my first time doing so... ever! My…read moreexperience with Purrvana was absolutely exceptional. Everyone was truly kind and professional. They really care for your cat, it is not just doing the bare minimum- they go above and beyond. Joni had such a blast there that I think she was a little sad to come home. This place is like a vacation for your cat while you go on vacation. My cat loves attention and they gave her so much love every day. I even saw on camera that the techs spend one on one time with the cats and that's so thoughtful. They also send you updates every single day. They are also very organized. Joni needed eye drops daily and they kindly did it for her. I am so happy I found this place. I feel like I can go out of town knowing that my cat is taken care of so so well. Thank you so much for everything

    Crystal Pet Hotel - petboarding - Updated May 2026

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