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    Crystal Imagery

    4.2 (18 reviews)
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    Incorrect item that I received. Final letter looks like an "L" not an "i."
    Kimberly G.

    Let me preface this review by saying that to me, customer service is EVERYTHING. I placed an order for a set of beer mugs with custom engraving for good friends of myself and my husband. The order arrived well in advance of the original 10 business day estimate. I was actually quite excited to receive the glasses; we've been searching for an engraving company to partner with for our muscle car club's semi-annual track races. Unfortunately the moment that the mugs arrived I was sorely disappointed. The sample shown online had the letters in the surname capitalized which was quite elegant. The glasses that we received were different. Only the first and last letters of their surname were capitalized while all others were lowercase. Not only did it throw off the symmetry of the design but it made the final letter "i" look like a lowercase "L." I emailed the owner of the company, Eric Schuchart, whose business card was included inside the box. He was eager to help at first but then told me that there was nothing wrong with the lettering and it was indeed a capitalized "i" at the end. He offered to let us select another design if we would pay for the shipping. I emailed him back and told him that I appreciated the offer but felt that I should not pay any additional shipping. His response was curt and he said that it wasn't worth the hassle and was giving me a refund rather than a corrected order. I'd advise him that quality customer service is ALWAYS worth what he refers to as a "hassle." Not only did he lose my personal business but he also lost any future business that our club or our business may have been interested in conducting. Their website claims that they have a unique method of carving glassware. It is known as sand casting, glass sandblasting, etc. I have since found numerous companies offering similar work and quality and will give them my business instead since this "isn't worth the hassle." See images for a sample of what they advertised and what was received.

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    Review Highlights - Crystal Imagery

    I spoke to Laura (who by the way, is extraordinary at dealing with dummies like myself), who did the order by phone.

    Mentioned in 3 reviews

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    Crystal Imagery - custommerchandise - Updated May 2026

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