Crystal Cave is great. Our tour guide was enthusiastic and had a ton of interesting stories about the history of the cave and the people who visited it over the years. The park is pleasant, too. There's minigolf, and a hiking trail that goes around the hill. Even the trip to the place is a pleasant drive through the PA country side. If I had one complaint, it's that the video they play before they take you through the cave is horribly outdated. It looks like it was made in the 70s, the narrator speaks in monotone, and it's structured like an educational film where they just spit facts about the process that formed the cave at you without trying to keep you engaged in any way. (If I had two complaints, it's that they desperately need to update their website. It looks like it's from the early 90s.) Other than that, though, the cave is a blast, and is a must for anyone visiting the Allentown area. read more

Wow we had such a rude guide! I even called and complained. She yelled and had such a attitude. This cave is beautiful but the tour is rushed to get the next tour thru. Like learning about all the things that happened and went on in the cave. read more

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Zero stars! Poor customer service. Unprofessional. Too many people on each tour (over selling tickets)! No social distancing. Three large groups get stuck against each other in small spaces. Overpriced and overrated. The cave is very modest. Unprofessional and errogant young girl tour guide. Would not recommend to visit. Waste of time and money. Tourist trap. read more

Crystal Cave - Rude guide - Tours Near Me - Kutztown, Pennsylvania

We LOVED this place! They play this great short informational film about the cave before you take the tour that is both hilarious to me and also deeply interesting. I wish I had a copy of it. I'd love to watch it again! Your tour guide walks you through this super cool cave full of interesting stone and stories. It was almost like the walls were talking. Our tour guide was a very sweet/awkward young man that spoke really fast and had great cave jokes. 10/10 would take his tour again LOVE their gift shop and grounds. We probably spent almost two hours there with the tour +just walking around. I love gift shops anyway but I thought this one was killer. So happy we saw the sign for it. Just went on a whim while we were visiting the area. read more

I remember watching the commercial on tv for years to visit crystal cave. Today I finally got to visit with my family. It was amazing to see the cave. My three kids even watched the short video and was interested in learning about the cave from our tour guide. There are lots of steps in the cave and a hill to get there so if a member of your party is not able to walk far distances this could be a problem. The temperature of the cave is 52 degrees so pack a jacket or sweatshirt. Great visit! read more

The ride to the Crystal Cave is beautiful, I'll say that. Really nice views. As far as the Cave, I was very dissapointed in the condition of it. It appears to have been beat up over the years by the construction of cement walkways and stairs, landscape gravel, wiring ( for electric) and the constant usage of lighting, which has created algea and evidence of plant bacteria. Very sad. This could be an opportunity to educate on natural beauty, but appears almost haunting with the sale of cheap gadgets and disrespectful tourist. My hope is that the owner can hire an environmental specialist in to restore the cave and in so doing, instruct tourist to wear hiking shoes and wear a headlamp flashlight instead of constructed lamps, negitivly changing the bacteria growth.. This is what I've seen done in Belize and it really preserves the cave. One last thing. Parents of small children, if you go, please don't even consider taking your young ones here. Wait until they are a little older, like 7 or 8. It was over an hour's drive and tickets weren't cheap only to go through the entire tour with a sreaming toddler. Worse then the toddler, were his parents who constantly "shushed" him. Our guide talked rapidly and hard to understand. We could barely disipher what our guide said, but impossible with a kid screaming. It was sensory overload. The worst was when the guide turned out the lights in the cave to give us an idea of how dark the cave is naturally. The guide asked that all tech devices be turned off as not to allow any lights, well what do you know; the parents of the screaming child lit up their watch and cell phone so that the child wouldn't be scared or scream any louder. You guessed it, the child screamed louder. read more

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Our tour guide was very interactive and friendly; led the tour at a good pace while keeping everyone entertained and engaged. This cave is beautiful and has a lot to see for people of all ages. I especially enjoyed it when the tour guide turned off all the lights in the cave. If you can appreciate caves, geology, and nature definitely check crystal cave out. read more

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Please allow yourself about two hours from the time you buy your tickets until you can go on your tour

Crystal Cave is an awesome little attraction to go visit. You can go on a tour in a natural cave that was discovered back in the 1800's. If you like seeing the "nature-y" type of attractions, then this place is really cool. The tour lasts about an hour with a short video explaining some of the history before hand. There is a little gift shop, "panning for gem stones", ice cream parlour, mini-golf, and a little restaurant. The tour guide was pretty cool and threw in the occasional joke and kept the tour interesting. I really liked visiting here. read more

I had a great time here, and highly recommend it as worth visiting. Before you enter the cave, they show you a ten minute film about the place. I'll be honest: the film is very old, and very boring. I jokingly said that I wondered if that film was as old as the cave itself. If any staff is reading this, you really should produce a more modern-style video. However, as soon as the film was over and I actually entered the cave, everything was spectacular. The space is huge. It goes from narrow cave, to wide open spaces, with different directions you could go in (although you're asked to always stay with the tour guide). The floor you walk on itself is well paved (sometimes there are stairs to walk on), but the walls always have beautiful formations. There are all kinds of rocks and minerals in there, and it seemed the tour guide had a great story for each one. The cave was well lit - so I could see anything & everything I wanted to in there. Although, I should mention that at one point, the tour guide turned off all the lights for one minute (with warning, of course) just to give us an idea what it looks like naturally in there. Then she showed us how much (or how little) we could see with just one flashlight. Then she turned on all lights for the remainder of the tour. Her name was pronounced "Day-Lynn" (I'm not sure how you spell it) and she was great. She was very nice, knowledgeable, informative, and happy to stop and answer any questions anyone had. I believe the tour lasted about 45 minutes. I'll mention that I was here on a weekday afternoon, and there were only two other people on that tour. But I was told that on weekends, there's usually about 30 people per tour. So you might want to take note of that contrast. But the bottom line is: if you'd like to take a fairly short hike through a fascinating cave, then I recommend you come here for an amazing experience at a reasonable price. read more

This was a really fun, local place to see! I went with my young niece and nephew and their parents, and they LOVED it. The tour guide interacted well with the kids and was knowledgeable about the cave. It was a smaller cave but still very enjoyable for all of us. I gave it 4 stars instead of 5 because it was a little bit pricey for the length of the tour and the size of the cave, and the video presentation before the tour was outdated (I can help you guys with it! Seriously!). Definitely recommend it for children, but it's fun for adults, too! Would bring other visiting guests here in the future. read more

A very overpriced attraction. If you have been to any serious caves (Luray, Howe, etc.) you will be massively disappointed at this hole in the all. In PA there are no mask requirements. We spent 2 weeks in PA and attended 7 concerts, dozens of indoor lunches and dinners, many indoor events, etc., and NEVER had to wear a face mask. These people think they are the health department!. Would you like wearing a mask in a cave??? Give me a break! They have so much plastic wrapping and plexiglass in the ticket booth area and gift shop that you would have thought the martians were landing! Overpriced - unimpressive - COVID crazy. Not worth the drive from anywhere. read more

The caves and grounds are gorgeous and they get the one star I have given. The tour/our tour guide on the other hand... Here we go... I came here with my family in July of this year. We were camping in a nearby campground, and it had been rainy, so we decided to try this as an activity because who cares if it's wet outside if you're underground? The video that the tour starts, while outdated, was amusing. Then our tour guide gathered us together and proceeds to tell us "we only have one hour so you can't walk slow. You also can not take pictures until the group stops walking, because we can't be waiting around for you." That was kind of rude, but we understood that there were other groups, and we couldn't be holding everything up. We continue into the cave, and when we get to the first "attraction" she points to it and says "this looks like a dropped ice cream cone. I don't know why they make me say that. I don't see it." She then flipped out on some children for touching the cave walls, because she "already told you all that you can't touch anything. Didn't I??" Spoiler alert: she hadn't These weird (and often inaccurate) statements flowed from her mouth for the entire 57 minutes the tour took. Some of the highlights were: "That stalactite is sort of sideways because of capillary action. But no one can prove it. Scientists can't even prove what capillary action is." "This is where the tourists had dances. They used to dance in complete darkness. There was a piano." Tour guide: "I love coming down here all the time because you always see a new shape or figure in the rocks." Little boy: "Hey look! A face!" Tour guide: "Keep walking!" She also used a laser pointer to show us things across the cave, but it was dead, and she said that the stuff over there wasn't important. As the end of the tour drew near, my entire group began making jokes about how we must have been ripped off, hoping that the other tour guides in the cave were better. But my absolute FAVORITE part of this entire tour was when we were at the last stretch, and there were a lot of stairs. She explained that we did not have to go up to the top if we did not want to, and that we might get wet. And then she stopped the group before anyone moved, and said "the elderly should stay here," and looked at the couple (maybe 70) in the back. The entire group gasped. How DARE you stop someone that PAID for this tour from doing a part of the tour. Simply stating that we did not have to go up should have been enough for that couple to make a decision on their own. I truly hope that the other tour guides are more into giving tours and amusing their audiences. But i do not think I will ever be back to find out. P.S. My younger sister went up to the couple that did not go up the stairs to the last part of the tour and showed them pictures of everything they missed. So at least they got to see what they were too old to experience. read more

I went during summer so it was kinda hot to wait outside until it's your turn to be in the room for the introduction part about Crystal Cave. The introduction is quite long and the visitors seem not like it. Inside the cave, it's beautiful, gorgeous but will not as big as you may think. The guide is well trained and very knowledgeable about the cave so that's a good point. Recommend to go during Spring or Fall. There is ice cream factory down the hill of the Crystal Cave area as well, definitely stop by before you leave! read more

Nice. Place. Lol yelp making me use characters....... Yahooo you go a couple feet down ..

I've explored a fair number of caves. A surprising number, actually, considering that I have no real interest in geology or spelunking or claustrophobia. Yet, there I find myself every few years, stuffed into the annals of our nation's underground wonders. Crystal Cave may not be the most awe-inspiring of the subterranean splendors I've visited, but it does hold a few surprises. First off, Crystal Cave is cave-centric. This isn't one of those amusement parks built around a hole in the ground. There are no kiddie train rides. There's no hedge maze. There's no zip-line. There's a gift shop, yes, and a café, but those elements should come customary with any cave-going experience--sort of like Cinnabons and malls. Second, that gift shop is the tits. Yeah, they have all kind of rocks, but they also have hats that look like skunks, skulls made out of crystal, T-shirts with pictures of deer, multicolored friendship bracelets, candy that's pretty much just high fructose corn syrup in a tube, and so much more. Lastly, shout out to Stacy and Cliff. These two guides CRUSHED IT. And, by that, I mean that I have never in my many years of half-interested cavern traversing seen two more enthusiastic and informative tour leaders. Stacy has the knowledge to back up her pep and our group clung like stalagmites to her every word. And Cliff, well, Cliff loves Crystal Cave so much we saw him after his tour pacing the grounds with a broom and dustpan. That there's a man who just won't quit. One star off for the informational video they make you watch before your descent. This movie was like ineffective foreplay--stumbling and fumbling before you get to the good stuff. Go Cliff! read more

Maybe if we hadn't visited Indian Echo Caverns prior to this place, this experience would've been a lot better.. but... this was horrendous. Thanks to our amazing technological gadgets.. we managed to navigate the area well. The way there is beautiful; enjoy it. The main office/gift shop is nothing special. $25 for 1 adult and 1 child. Unfortunately they only do guided tours (which turns out, didn't make us feel like we missed anything anyway). You have to climb the top of the mountain and wait for the next tour time to start. We waited about 20 minutes .. then a college junior by the name of Ricky open the door, called our time and miserably stood in the doorway as he gathered our receipts. No smile, no interaction.. just a miserable void. Guess he doesn't like his job. (Hint.. quit). Once inside .. we saw a room with plastic chairs and a projector.. apparently you have to watch a 20 minute lecture with pictures from the 70s about the caves. Everything the tour guide should mention.. was voiced by some 80 year old man's voice in the clip.. that went too fast and was too boring to follow along.. it was the longest 20 min of my life. Have kids with ? Ha good luck here buddy. Lecture over.. people relieved. Ricky said to follow him. Sure thing, sir. Long story short.. the cave.. HAS NO CRYSTALS. everyone puts their disgusting grubby hands on every surface .. and the residue from their oily hands deposits into the minerals and over time .. makes them look like cold mashed potatoes pretty much. No sparkly things .. no crystals.. none of the things that you see at INDIAN ECHO CAVERNS. The tour guide attempted some lame jokes with a serious face.. toward a crowd that was speaking amongst themselves bc no one listened to him in the first place . We literally stopped at 3 places just to hear about bats (that aren't there and we didn't see).. to hear about the maintenance guy that changes the light bulbs .. and about an earthquake.. that if you were a local.. u felt. That's all I got. We ended up ditching out and leaving before he was even done. The cave is filthy from everyone's hands .. the tour guide has no respect for the cave and allows people to do as they please .. So sad. Save your time, energy and money. There's more caves an hour drives away. read more

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It was cold so most of the outside attractions were closed but my grandkids loved it we had a great tour guide too

I've seen a few caves in my day and wasn't too impressed by this cave. There really isn't much that sets this cave apart from other caves other than the fact that there are walkways and railings in this cave to make it extremely easy to navigate in and out of. This cave is very PG and great for kids/families. It might be worth checking out if you're taking a route that passes by here but it certainly isn't a destination spot. read more

The cave was very interesting. First off bring a jacket because it is seriously nippily down there and although I loved it, some were complaining because they were in summer gear. The place itself looks like it was frozen in time back in the 80's or something. Everything is very dusty and it doesn't seem like it gets much action. The guide however was very informative and it was fun. The kids of course had the most fun with the exception of some adults that were even more fascinated than the kids. I really enjoyed the shop towards the end of the tour and wish they had just a few more crystals for sale being that it is called crystal cave. This is definitely a place that kids will enjoy and find fascinating. read more

Very fun and educational. They have some other stuff to do besides the cave tour, including mini golf and two cute gift shops. The one gift shop was dedicated to Indian items and was pretty neat. The tour was really neat all on its own, and the movie that they play before you enter the cave is interesting. It gives you a brief history of the cave and what to expect. Inside the cave it is cold, so bring a light jacket because I was freezing! Our tour guide named Jonathon was very informative and always stopped for questions. Overall, I would go again in the near future. read more

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What an awesome experience! Wish I remembered our tour guides name. Young fellow, baby blue eyes with a buzzed cut... Couldn't have asked for a better guide. He was very informative with a great sense of humor. Will definitely recommend to family and friends... read more

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A wonderful and breathtaking place to take the family on a day trip. The tour guide was outgoing, informative, and open to questions. I visited today and it was actually warmer inside than it was outside. I will be revisiting in the warmer months to enjoy the outdoors as well. read more

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I hadn't been to Crystal Cave since a school field trip in 3rd grade. In 20+ years, not much has changed except the price. They now charge $14.50 for an adult to see: -A poorly made video circa 1999 (slides in low quality) -Guided tour The tourguide we had was pretty solid, providing the history of the cave. He even turned the lights off at one point to enhance the story. But the cave itself just doesn't feel very alive. Many of the stalagtites and stalagmites are broken and damaged, and the path/handrails need updating badly. The giftshop is better than the one at Lost River Caverns in Hellertown, and the cave is significantly larger, but I felt disappointed by the state of the cave itself (it didn't feel particularly well maintained other than lighting). It's worth it for a cool two hour excursion on a hot Summer day, but I wouldn't travel great distances to see this attraction. read more

A lot of the cave felt man made, as the story was told... this rock fell and that rock fell but there was a lot of stalagmites in places where there was no sign of stalactites. Our tour was overloaded and there were kids running loose. Tour didn't feel organized and was rather short (about 45 min) maybe it felt short because they were rushing to get the next group in. Over all a 3, for effort. read more

We were excited to go into the caves until we walked up the long uphill path and noticed a bus load of school children waiting. We waited for the next tour to avoid mixing in with students. The wait was long, but well worth it. Wear long sleeves and pants- it is like 50 degrees inside the caves. Our tour guide was very friendly and interactive. It was really pitch dark when she shut the lights to the cave for a minute. The cave is just a wonderful site to see. read more

We had a great time here. The gift shop was fairly priced. The cave was really cool. The history behind the cave is what makes it special. We drove a long way to see this and I had to carry a toddler through the cave and I loved it. If you appreciate science and history it's a great place to see. read more

Perfect attraction for a hot summer day. Our tour guide, John, was very knowledgeable. read more

This is an underground cave, however there are no actual crystals growing inside of it- big disappointment. You can buy crystals in the gift store. read more

Tour wasn't organized at all, they had probably 4 groups in there at one time. Our tour guide was very young and she obviously didn't want to be there. Was also blatantly racist by saying all the Indian people touch the walls even after she tells them not too... I couldn't believe she said that in front of a group of 30+ people. The group was packed it made me anxious to be stuck in such a confided place with the amount of people per group. Been to many caves/caverns and this one was the most expensive and super disappointing. read more

Its a bit out of the way but worth it. Starting at the gift shop you seemingly enter a tourist world that is over 40 years in the past. Kitschy souvenirs are all over but they are interesting and fun. Then we got the tickets for the tour. It started with a dated but educational and interesting video presentation. The guide then took into the cavern and we saw how incredible nature can be. We didn't have time to walk the nature trails or explore the other things to do there but we plan to go back. read more

Two adults and one 6-year old, we had a perfectly great time. The young man who guided our group was very good (I'm a science teacher), and we had plenty of time to enjoy the scenery. The small burgers-n-chicken-fingers restaurant was really pretty good--I had a good brat and perougies (I probably misspelled that), and the others enjoyed their cheeseburger and chicken fingers, and it was not really too expensive considering the cost of things at other such attractions (the 3 of us ate for around $20.00 altogether). We also took time for a round of mini-golf and it was cheap and fun enough to stretch the day out a bit. The one heads-up I will offer is that the ice cream shop (at least) only handles credit cards the old-fashioned way--they get a carbon of your card and have to phone the bank to clear your bill. That takes too long, and really holds the line up, so I suggest just bringing enough cash on you to pay for stuff here. It's not the sort of attraction that suggests repeat visits--once you've seen the cave, you've seen the cave--but I would certainly encourage others to make the trip, especially if you're within a one or two-hour drive. And Dorney Park is only about 20 minutes away, which could make for a good afternoon follow-up--arrive to see the cave at opening time (10:00 am), have lunch, and off to Dorney. read more

Had never been here and really didn't know what to expect. I assumed that given the fact that I'm up there in age I would find it boring. I was very pleasantly surprised. It is what it is - a giant cave with lots of stalactites, et al., but it was very impressive. We had a very good tour guide who definitely added to the enjoyment of the tour, which lasted a good 30 - 45 minutes. Nothing much else there but the cave: they have a one room "museum," a very lame looking miniature golf course, an eatery and gift shop (absolutely nothing to brag about). There is also a nature walk which we chose not to avail ourselves of. Can't think of any reason I'd go back, but I'm glad I went. read more

We had a great time on this tour. You start out the tour with a 13 minute movie explaining the history of the cave. Not as bad as others have said, if even just to get out of the heat and into the air conditioning. Our tour guide was enthusiastic and took the time to explain the history of the cave and how it got its sparkly appearance. She took her time to make sure all they people on the tour heard everything, especially the children. Over thing that is important to know that I don't see in other reviews: there are no tight spaces or claustrophobic situations on the tour, even for larger folks. The tour is very airy, open, and safe with guardrails and real stairs. There is one steep staircase, but you don't have to take it and can still hear everything going on-I went up the staircase and felt safe but others with medical issues stayed at the bottom. After the tour, we stayed for mini golf and had a lot of fun. It was reasonably priced, and in the shade, so it wasn't too jot. We didn't sample the food or ice cream, but those are options as well. Worth the trip! read more

Growing up 40+ miles away I have seen the signs many many times and always try to remember I need to go. Finally made it and it was awesome. The tour guide was funny (without being corny) and very knowledgeable. It really is such a neat location. I think I was surprised how small it was compared to another cave I have been to, but it was still a fun, cheap and different thing to do on a beautiful Sunday afternoon. read more

We took three children about 10 years old to the cave for a tour and they absolutely loved it. It met the two expectations they had of a cave attraction (it is underground & has a gift shop). They were impressed that they went under the ground in a cave and could get a trinket at the end. That said, I have been to a number of caves... this ranks low. This cave appears to have been "played out" - many of the features in the cave have been broken or damaged. Very little in this cave appears "fresh" or "alive". The walk ways and railings appear to have been put in at least 30 + years ago - and are very warn and "tired" looking - but still make it easy to walk around in there. Our guide seemed interested and tried to point out the features in an energetic way to give the tour some life. Interacted well with our children who asked questions. Very little of the cave has any "color" left to it, the people who manage the cave don't seem to be taking care of it very much. For example, it was evident that they are failing to control the moss growth in many areas of it... something I have not see in other caves that give a tour . The introduction movie they show could use some updating. It appeared dated and poorly edited. Having some experience and information on the subject, the information they tried to give in the movie was not well explained or shot. When we came out, there is fast food and ice cream available. There is also a gift shop to get some gem related item -- prices are about what you would expect for this type of operation. I would recommend going to the other caves in the area... this one can be passed. Spend your money at a better managed cave. We drove out of our way to go to this cave... decided it is NOT worth going out of your way to see. NOTE: There is a long climb up the side of a hill with many stairs, to enter the cave. Wear sneakers or comfortable shoes. read more

Was there with all the family and they put us in a room to watch the movie before entering the cave. No air coditioning! It was hot, everybody was complaining. At the end of the movie one of the guides turned up the thermostat and apologized. The cave was ok. I don't think I'll ever be back. read more

Small but cool if you like caves. Boring video before you go in and your is kind of rushed. I was glad I went.

My family was disappointed in this trip. We spent $60 for tickets only to be completely disturbed by screaming crying children the whole time. One couple let their child run around the "movie" room the entire time the film was playing it was so distracting and the staff did nothing about it. The tour was mediocre especially for the price. Then in the gift shop there were small children running around, touching everything in sight, with melted ice cream cones in their hands; around all these precious stones and gems. Makes it difficult for me to want to buy a sticky piece of amethyst or fluorite etc. Again the staff seemed to do nothing of the behavior, AND should definitely NOT keep an ice cream freezer in the gift shop for Christ sakes. Not worth the money for sure. Crystal cave please lower your prices and get some control on your policies for the sake of your guests who actually are interested in history and nature. The rest of you sloppy parents keep your nasty kids at home. Thanks. read more

Great place to take the kids. The tour guides needs to understand that 5 and 9 year olds do not have the attention to listen to long stories about each room in the cave. Worth the experience. read more