I had a finished lower level in my house that had water damage. They came out within a few days…read moreand their mitigation work looked fairly good - except they did not remove and hall away all of the wood trim and baseboards that were damaged. I had hurt my leg while rushing to get a shop vac downstairs at 1 am when this occurred. I called and emailed them to come back to pick up what they should have taken with them in the first place. The Project Manager confirmed they would come back. They have not as of today (8/18 or almost 1 month) and they have not responded to multiple emails and phone messages (always get an answering service on a "direct line" to the Project Manager). Totally unacceptable, unprofessional and will let my homeowners insurance company know that this "preferred vendor" should be taken off of their list

Good start - terrible follow-through!!…read more If our experience had ended with remediation, Paul Davis Restoration would have easily received 5 stars. After our dishwasher leaked on July 17 and caused damage in our home, the remediation team -- Kasey, Logan, Austin, and Eric -- were professional, communicative, and efficient from start to finish. They kept us informed every step of the way, handled the situation with care, and left the space clean when their work was complete. We were extremely satisfied with that portion of the process. Unfortunately, our experience changed significantly when we moved into reconstruction and a kitchen remodel. We were initially assigned a project manager who made repeated promises about timelines that were never met, and communication was extremely difficult. After months of little to no progress, we met a second project manager on October 10 who appeared knowledgeable, but was managing too many projects for consistent oversight. As a result, our project experienced repeated delays with minimal proactive communication. Our basement, which was also damaged, was eventually reconstructed and returned to its original condition. However, that work did not begin until after October 10, which was an unreasonable delay for restoration work. At the same time, our upstairs kitchen -- which was a full remodel -- saw no progress at all. From July 17 through January 9 -- nearly six months -- nothing had been done to rebuild the kitchen. On January 9, we terminated our contract with the kitchen still completely untouched. After termination, we took over as the general contractor ourselves and completed the kitchen in approximately six weeks. This made the lack of progress during the prior six months even more difficult to understand. We were also asked to turn over our insurance payment up front, which we later learned is generally not standard practice. After termination, we were told reimbursement would take 1-2 weeks, but it ultimately took three weeks to receive payment. While the remediation team did excellent work, the reconstruction and remodeling process was marked by significant delays, poor communication, and failure to meet stated timelines. Based on our experience, we would not recommend this company for reconstruction or remodeling services. The difference between the remediation experience and the reconstruction process was significant.

My parents' house in Kentwood, MI recently just had some water damage that pretty much destroyed…read moreour entire 1st floor. We had to get the place blown and dried out, replace all the woods, our basement was leaked as well. My parents called ServiceMaster and was helped by Jared Huisken, the owner. This was the very first time my family had experienced anything like this since we owned the house, and had no experience in anything including disaster response, clean up, or calling and claiming insurance. Jared was extremely nice and helpful to my parents, told my parents exactly what goes into the estimation and what any insurance would be able to (but will never inform them) to cover. He walked us through the entire process with the kindness of his heart and including all the details that my family wouldn't even consider or thought of, especially in time of crisis like this. His team of professionals were quick, fast, and knew exactly what they were doing in order to help my family get through some unexpected events like this. Thank you for all of your help, we appreciate services like your and the "going-above-and-beyond" attitude that puts our family's perspective in mind. I would recommend your service for anyone in need in a heartbeat!

From the owner: Life can get messy. Whether it's flooding, fire and smoke damage, or the aftermath of a traumatic…read moreevent, getting back on your feet can seem impossible. That's where ServiceMaster Restore comes in. We are trained professionals who will get your household or business back to normal quickly and efficiently. As a leader in this industry for more than half a century, we've perfected the process for quickly identifying damage, determining the restoration services needed, and minimizing trouble and inconvenience on your end. When disaster strikes, every minute counts. That's why ServiceMaster Restore is here for you 24 hours a day, seven days a week, 365 days a year.

I called them asking for mold remediation services and they said they'd call me back and they never…read moregot back to me.

When our basement flooded, our insurer recommended Restoration 1. I called and they immediately…read morescheduled a team to come over. Jake, Anthony, and Tarin (sp?) were there about 1-2 hours later, which was pretty amazing considering how bad the recent storms had been. The team quickly moved the furniture, removed much of the water, and placed drying equipment in the house. Justin came over to assess the work the next day, which was a Saturday. Follow up was excellent. Restoration then had me work with Dan Weber on the reconstruction of the basement. This included reinstallation and some replacement of custom molding baseboards which were no longer available. Dan went far above and beyond to create a great solution. Then Jon & Jodie expertly reconstructed the finished work. The basement looks great and was done in a very reasonable amount of time. Thanks Restoration 1!

The boyfriend and I came home from a week long relaxing vacation at 2 AM to a house that smelled…read morelike rot and chlorine. The oh-so dreaded Michigan basement flood had taken place, and the standing water soaked in to our fully-finished basement and walls was obviously there for days. Initially, my manfellow thought he could repair the basement himself by getting some large fans from work and using a vacuum (it was pretty obvious to me that our house would probably become a haven for black mold if we went this route) . After watching him work at it for thirty minutes, I couldn't humor his ambition any more. I insisted that we look at our options. Ameri Pro was, simply put, a dream to work with. From the initial phone call that was handled with such interest and concern by the staff member, to the consultation that took place within an hour of my call (the two gentlemen who came were extremely professional, detailed, and again, genuinely caring), to every single team member that came through out the days to follow, they turned a horrible wreck of a basement into a worry-free nirvana of an ordeal. Our basement looks and smells brand new. On top of outstanding service, I can vouch for Ameri Pro's honesty. Originally, their estimate (which was in fact well-below any of the three other restoration companies we researched) was accepted by our insurance company and they received their cut of the check. We received a call a day later from a member of the team that said they would re-work the numbers because they may have included some expenses that were not needed. A day later, a gentleman stopped by the house with $400 extra from what our insurance company agreed to because it was over what they needed. Also, Ameri Pro also mentioned that due to the depressing economy in Michigan, they work with people on payment plans. No other company agreed to this, and I was very impressed that Ameri Pro was thoughtful enough to create this plan. I would one thousand times over recommend Ameri-Pro to someone who finds themself with a leaky or flooded basement problem. They are an outstanding company of professionals and turned my stroke-level of stress into a napping-cat level of ease.

Worst company I have ever worked with. They were so slow that people thought we were rebuilding the…read morehouse ourselves. Took over 3 months to frame the house. When hiring a general contractor I did not anticipate having to pay 2 of the sub contractors out of pocket. Not only were they very slow, but left thousands of dollars in rework.

Okay, these guys were over and above on everything they did with my small restoration project. Not…read moreonly did I get treated nicely on the phone and in person, but they even send great letters and notes along the way. After the project I got a really nice letter from the owner, Jon Palmer. I thought I was good at customer service with MY job, these guys were ten times that. Amazing!

From the owner: Since 1997, Multi Serve has provided residential and commercial contracting services. In early…read more2000, we expanded the business to include full service Bank Owned Capital Repair. In the ensuing years, we integrated licensed employees to form our Mechanical Division specializing in HVAC, electrical, plumbing, and boiler service. As Multi Serve continued to grow, their highly qualified technicians allowed them to expand into the Insurance Restoration market; servicing properties after water, fire or storm damage occurs. From 2014 to 2015 Multi Serve added offices in Wisconsin, Illinois, and Iowa. Today Multi Serve operates seven fully staffed offices across the Midwest. The dedication into each job has given Multi Serve a reputation for outstanding service, communication and quality. Since day one, Multi Serve has been passionate about providing the best service experience possible to its customers and continues to do just that with every new office that opens.

Amazing company! Very detailed, thorough and honest. I was surprised at how quickly Justin…read moreresponded and came to take care of the job. He went above and beyond. I highly recommend this company and appreciate how kind and friendly they are!

From the owner: At RestoPros of West Central Michigan, we’re more than restoration experts — we’re your neighbors,…read moreready to help when disaster strikes. We specialize in water damage restoration, mold remediation, fire and smoke damage repair, and storm damage recovery for homes and businesses across West Michigan, including Grand Rapids, Holland, and Muskegon metro areas. Available 24/7, our certified team responds quickly to limit damage and get your property back to normal as fast as possible. Every project starts with a free inspection, and we guide you through the insurance process from start to finish. When emergencies happen, we’re here to protect your home, support your family, and restore your peace of mind — every step of the way.