I want to start by saying that this office seems more like a med spa than a dermatology practice…read more My 11:00 AM appointment turned into over an hour of waiting (40 minutes in the lobby + 40 minutes in the room) with no communication. The only positive was the front desk staff, they were kind, apologetic, and clearly aware this is an ongoing issue.
The doctor rushed in without introducing himself, had poor bedside manner, and made the entire visit feel rushed and dismissive. He stood behind my head the entire time, so I could only hear him speaking, I couldn't see his face, and he wasn't engaging with me directly. I came in with multiple concerns, but most were brushed off or pushed to "next time."
The biggest issue was the skin tag removal. They charge $150 for 10, and I had about 13 total (4 large, a couple medium, and the rest very small ones). I clearly stated I wanted the larger ones prioritized, yet smaller ones were removed while the larger and medium ones were left behind. When I pointed out a large one at the end, I was told I could come back and pay another $150 to remove the remaining ones. That wouldn't have been an issue if the smallest ones were left, but instead, my main concern was ignored.
When I questioned why the larger ones weren't removed, he blamed me for not pointing them out, which is unrealistic while I'm lying back with my head turned and unable to see the back of my neck. I had already clearly communicated my priorities. I would expect more guidance, common sense and basic awareness from a physician. He then said he would remove it "as a courtesy," but that's not a courtesy if I'm already paying for the service I specifically requested. The response felt defensive rather than accountable.
I've had skin tags removed before, and it was quick with minimal discomfort. This experience was the opposite.... it was painful, I could literally hear the scissors cutting each one off, and there was significant bleeding requiring bandaging.
He also removed a mole from my scalp, which was extremely painful and left a noticeable open wound. Aftercare instructions were minimal and only provided when I asked. I was told it would be sent to a lab, but it has now been a month with no follow-up on any results. I've left multiple messages and have not received a response.
Overall, this felt rushed, unprofessional, and more focused on making money than patient care. I would not trust this practice and would not recommend it!!
